John T (Tim) Towner Email & Phone Number

Worked with the AT&T Product & Platform Unit as part of the Product Realization Department serving in a Business Analyst role• Provided support leading, implementing and improving processes, strategies, and tools in the AT&T Business Fiber (both Small Business and Enterprise) product area. • Provided input and expertise for key technical functionality by utilizing knowledge of existing AT&T Business Solution ordering applications and platforms including OMS, BBNMS and CANOPI. • Provided leadership experience in Root Cause Analysis (RCA), work estimations, and subsequent cross-team efforts to resolve data entry and workflow issues that were impacting ordering commitments.• Provided documentation detailing issues impacting product realization and proposed solutions for leadership consideration.

Ensured solution design architecture addressed Client's pain points, was technically sufficient, and commercially feasible. Broad technology and domain expertise. Translated problems into actions that improved project performance. Analyzed requirements in terms of their impact on the business process, users, solution, criticality, risk, and cost. • Contributed leadership within geographically diverse team, maintaining required levels of productivity.• Applied broad understanding of platforms and applications, as well as familiarity with production change management and release processes, to address real-time client impacting service issues.• Furnished root cause analysis (RCA) investigative experience, presenting management with cost-effective options needed to resolve outstanding production problems.

Dallas, Tx, Us

Served in Technology Development unit of AT&T Business Solutions Organization, supporting Sales and Operations, to modernize and maintain platforms and applications, while also shifting the Software Development Life Cycle (SDLC) from Waterfall to Agile and then to a SAFe methodology, and converting the development approach to a DevSecOps mindset.• Collaborated with product owners and cross-functional teams to design and build a BroadBand Network Management System (BBNMS) to orchestrate AT&T standard access and remote Ethernet aggregation services.• Gave expertise in applying Agile best practices, principles, and values, achieving desired project revenue savings while maintaining the annual availability performance uptime of 99.999%.• Participated in SAFe projects transforming AT&T legacy ordering platforms into a reusable library of domain microServices, reducing workflow and regression cycle times, and leveraging CI/CD pipeline.• Authored hierarchical requirements (Epics and User Stories), minimal viable products (MVPs), Use Cases and Living Design Documents (LDDs) intended to provide total client satisfaction.• Facilitated sessions to identify and produce order workflow design artifacts, AIDs, GUI wireframes, User Guides and Manuals, data dictionaries, and data migration and business rules.• Employed BDD concepts in microService User Story acceptance criteria, driving 100% test case automation.• Spearheaded enhancement of all platform APIs into compliance with new AT&T CSI Cloud Standards, initiating AT&T’s network modernization and expansion into Cloud computing.

Dallas, Tx, Us

Launched and oversaw Co-located Collaboration Room (CCR) to provide real-time support of integrated and end-to-end test efforts, used by multiple Agile projects, impacting the same applications, that were all releasing simultaneously. • Led teleconference calls to get status, identify blocking issues, gathering necessary resources, and resolve problems.• Collected defect metrics, project by project, reporting status on nightly VP level calls to assess current progress.

Dallas, Tx, Us

Ensured resources adhered to Scrum values, practices, and rules to create high-value, high-quality, on-time products. Cleared obstacles impeding team’s progress. Facilitated good relationship with product owners. Protected team resources from outside distractions to maintain iteration schedule.• Lead daily scrum meetings and backlog grooming sessions. Facilitated weekly Scrum-of-Scrum calls.

Dallas, Tx, Us

Led Test teams for applications supporting various Service Orders platforms that provisioned and activated Consumer and Enterprise broadband services to cover E2E, GUI, Load, HA and DR to meet projected cost structure and schedule.• Responsible for execution of manual and automated test scenarios to verify critical network applications and interfaces to provision the different layers of the OSI model prior to scheduled delivery to client.• Constructed and maintained test environments and data to seamlessly transition from one release to next with minimal impact to release schedule.• Implemented automated scripts to verify Equipment Rollouts (Juniper MX, CIENA NTE/EMUX, ADTRAN 5000, Cisco Routers, etc.), and corresponding search functionalities reducing deployment costs by $100K/release.• Proposed and coordinated test tools to generate data and simulate application behavior to support order processing efforts and to eliminate manual errors seen during execution, allowing for a reduction in cycle time and cost.• Supported deployments and data migration efforts via execution of UCT, ORT, PVT and CI test scenarios.

Lead Quality Assurance Engineer for DEX-600E Class-4 Switch. Executed Call Process Signaling testing (DTMF, SS7, ISDN), Billing verification, Performance/Load testing.