Tim Treacy

Tim Treacy Email and Phone Number

Associate ServiceNow Operations Analyst at Ellucian @ Ellucian
reston, virginia, united states
Tim Treacy's Location
Orlando, Florida, United States, United States
Tim Treacy's Contact Details
About Tim Treacy

As an Information Technology graduate from Seminole State College, I have developed the skill set required for IT support and network administration. My 14 years of work experience as a results driven sales manager running million-dollar retail camera stores provided me with a solid track record in building and maintaining business relationships and delivering outstanding customer service. I worked routinely with all mechanical, technical, and networked aspects of store and lab operations. My ability to educate both employees and end-users about technology was honed as a corporate trainer. Troubleshooting issues over the phone and in person, as well as delivering presentations to large and small groups regarding new technology for retail systems and photographic equipment and software. I am looking for a position with an organization with the goal of developing into a system or network administration role.

Tim Treacy's Current Company Details
Ellucian

Ellucian

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Associate ServiceNow Operations Analyst at Ellucian
reston, virginia, united states
Website:
ellucian.com
Employees:
3181
Tim Treacy Work Experience Details
  • Ellucian
    Associate Servicenow Operations Analyst
    Ellucian Mar 2020 - Present
    Lake Mary, Florida, United States
  • Ellucian
    Service Delivery Specialist
    Ellucian Jan 2020 - Mar 2020
    Lake Mary, Florida
  • Ellucian
    Service Delivery Coordinator
    Ellucian Feb 2017 - Jan 2020
    Maitland, Florida
  • Ellucian
    Teir 1 Technical Support Technician
    Ellucian Aug 2015 - Feb 2017
    Provides 1st and 2nd Tier technical support to Ellucian employees and end users on a variety of issues. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.Responds to telephone calls, email and personnel requests for technical support.Tracks and monitors the problem to ensure a timely resolution.Accurately accounts for time related to problem resolution.Maintains issue log to identify recurring problems. Understands and acknowledges confidentiality issues surrounding company and client information and adheres to all state and federal regulations governing accessing and handling protected information.Works with other members Technical Operations to resolve Tier-2 issues in order to build understanding and prevent future need for escalation.
  • Bds Marketing
    Marketing Represenative
    Bds Marketing Oct 2012 - Jan 2013
    Orlando, Florida Area
    • Maintained specific and primary focus on assisting sales, organizing local training while enhancing product unit sales in all store activities for Canon Digital Imaging handling retail locations for Best Buy in Orlando.• Spearheaded and organized store level training for retail associates on the benefits and features of the product leading to increased sales and brand awareness while improving competitive selling skills.• Managed accounts assigned: sales orders, forecasts, product marketing and inventory levels to achieving higher customer satisfaction than any other representative in the field consistently scoring highest in customer satisfaction metrics within the company.
  • Ritz Camera & Image
    Store Manager / Photo Patrol Consultant
    Ritz Camera & Image Jan 2000 - Oct 2012
    Orlando, Florida Area
    While responsible for all aspects of store operation, I produced an average 30% annual revenue growth while providing sales leadership in highly competitive markets.  Proficient in building new business and securing customer loyalty.  Exceptional mentor and coach; combine business acumen with innate leadership abilities to recruit, build, and retain top performing sales teams.  Eight years as a corporate trainer providing photographic equipment training and support for customers instore and on the phone.  Conducted consumer level photography classes, photographic technique and software utilization seminars, and one-­on-­one training for basic/advanced understanding of principles of digital imaging.
  • United States Army National Guard
    Nbc Nco
    United States Army National Guard Feb 1995 - Oct 2001
    Dade City, Fl
    Advisory operations and evaluation of 116th Field Artillery unit for NBC related readiness. Conducted and coordinated readiness training for basic NBC related protection procedures.
  • Eckerd
    Photo Lab Manager
    Eckerd Mar 1997 - Sep 1999
    Orlando, Florida Area
    Oversee all lab operations including: inventory, equipment maintenance,quality control, employee relations, training, and customer service.
  • U.S. Army
    Nuclear, Chemical, Biological (Nbc) Oerations Specialist
    U.S. Army Aug 1992 - Dec 1995
    Ft. Hood, Tx
    Conduct smoke, decontamination, and advisory operation in 46th Chemical Company, 2nd Chemical Battalion. Evaluated units on NBC related readiness. Conducted and coordinated training for basic NBC related protection procedures.

Tim Treacy Skills

Inventory Management Retail Sales Merchandising Marketing Customer Service Customer Satisfaction Training Sales Management Time Management Customer Retention Ip Networking Wireless Networking It Hardware Support Microsoft Office Troubleshooting Technical Support Information Technology Communication Management Team Leadership Computer Hardware Team Building Strategic Planning Itil Data Analysis It Strategy

Tim Treacy Education Details

Frequently Asked Questions about Tim Treacy

What company does Tim Treacy work for?

Tim Treacy works for Ellucian

What is Tim Treacy's role at the current company?

Tim Treacy's current role is Associate ServiceNow Operations Analyst at Ellucian.

What is Tim Treacy's email address?

Tim Treacy's email address is tr****@****ail.com

What schools did Tim Treacy attend?

Tim Treacy attended Seminole State College Of Florida, Citrus High School.

What are some of Tim Treacy's interests?

Tim Treacy has interest in Civil Rights And Social Action, Environment, Education, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Health.

What skills is Tim Treacy known for?

Tim Treacy has skills like Inventory Management, Retail, Sales, Merchandising, Marketing, Customer Service, Customer Satisfaction, Training, Sales Management, Time Management, Customer Retention, Ip Networking.

Who are Tim Treacy's colleagues?

Tim Treacy's colleagues are Princeton Chiakpo, Allan Curtis, Laneayah Simmons, Amine Moukrem, Deeksha M, Ramesh P, Juan Guzman Herrera.

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