Intern
CurrentJuly 2022 - Present, with break during Fall 2023 and Spring 2024 Semesters.Installed and supported cybersecurity tools such as MFA, password managers, and firewalls.Troubleshoot and repair hardware and software issues, including performing software upgrades and installation.Created accurate and detailed documentation of systems, processes, and ticket details.Erased, destroyed, and recycled various types of drives and other computer systems securely.Maintained and configured proprietary drive erasure tools.