Tim W. Email & Phone Number

Houston, Texas, United States

Supported USDA Free and Reduced Meal program software and claim processes for users at Public, Private and Charter Schools.

Houston, Texas, United States

Spring, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

Fulfilled Caregiving responsibilities during this time.

Houston, Tx

In this Analyst role, acted as dedicated Support liaison between US-based Title Examiner clients and Romanian development staff (via phone, email and WebEx) to identify and confirm customer reported bugs on web-based title search product, and ensured that bug fixes and product customizations were implemented to the satisfaction of the clients. Also provided on-call support to field Sales personnel during high-visiblity sales and training presentations, as well as participating in Alpha and Beta product testing cycles at direction of Product Manager prior to deployment of software updates.

Houston, Tx

Assigned to provide Primary End-User and Sales staff support and training on proprietary Stewart Title-developed SearchManager title order production software via phone, email and web. Documented, tested and tracked repair of client-reported problems and requested enhancements using Phaseware and Remedy incident tracking systems. Hosted WebEx training classes and achieved training satisfaction rating of 98% positive. Compiled product User Guides, Quick Tips and FAQ's for client use, in addition to writing Knowledge Base articles for department Wiki system.

Houston, Texas, United States

Diverse responsibilities at this company began with the delivery of highest quality Level I phone support to hundreds of paralegals and attorneys at Fortune 500 industries ranging from banking to insurance to oil and gas. Concurrently assigned to conduct hands-on, classroom-style software training of these end-users in class sizes typically ranging from one to 20 students. During time as a Primary Trainer, was also chosen as a 'Core Team' member and key Workshop Presenter for 5 consecutive Annual User Conferences, at times teaching breakout sessions as large as 75 students.Designated as Implementation and site Training Representative during multiple pilot product deployments in Bermuda and Canada, as well as tasked with interviewing, recommending and ultimately managing a third-party Citrix vendor for key product implementation projects.Later job-shared, with one coworker, the day-to-day departmental operating responsibilities (including staff scheduling, personnel training and management reporting) over a period of several months when our group was between formal department managers. Eventually given 'Senior Support Representative' designation and job priorities shifted to providing direct support to select high-need clients while also assuming expanded responsibilities as senior member of the department, including designation as "Subject Matter Expert" point of contact for both the Sales group and for Level 1 Support representatives.