Bringing great financial options to auto dealers in Virginia, North Carolina and South Carolina.

Responsible for growing and managing the North Carolina, VA, SC, GA and FL markets in the dealer wholesale commercial loan portfolio. Offer New Car, RV, Class A truck and boat dealers with commercial items that include: New and used vehicle floor plan lines, Lease lines, Commercial real estate loans, Cash management services, Equipment purchases, Treasury management solutions, Merchant processing, Derivative products, Acquisition financing, Private banking, wealth planning and insurance, Checking accounts with sweep and pay down features, HSA Account services, Insurance Services for property and casualtyResults:• Increased DFP portfolio from $0 in outstanding loans to $173MM in loans among 9 new clients. • Delivered exponential growth of dealer relationships and contacts (currently 100+) • Prospected daily via cold calls against locally established banks and finance companies. • Built and executed marketing campaigns via direct mail, email and networking participation in auto dealer associations and events.

Responsible for service and support of all GM franchises dealers and associate GMF products. Provide quality customer service by satisfying the business needs of the dealers, manufacturer partners and GM Financial. Develop dealer relationships that generate contracts.Demonstrate the value proposition of GM Financial to assist the dealer to sell more new and used vehicles. Effectively manage and market assigned dealer relationships to achieve all quality, pricing and volume objectives. Support and market all GM Financial products. Maintain effective communication with dealers and appropriate internal partners. Develop business plans to align with corporate goals.Achieve Field DRM key performance criteria.Account ManagementSales, Promote a culture of teamwork, excellence and integrity

Helping small business market themselves in a cost effective manner to increase leads and maximize sales. Specializing in basic effective marketing tools such as: social media profiles, lead generation, effective lead response, google search, in store display.Additional services include: Mystery shopping (phone, online or in person), Facility evaluations, Sales training, Lead response training, Online site rating services help such as Yelp, Dealer rater, Angie's list, and Google.

Responsible for 12 dealerships with 2nd largest sales volume in NE region: Produce revenue through wholesale sales of new vehicles, Certified Pre-Owned vehicles, accessories, extended warranties, and promotion materials to franchised dealerships. Assist dealers in selecting appropriate inventory level and vehicle mix. Identifies dealerships’ financial and operational deficiencies and make recommendations to dealer management for improved performance, including sales pay plans, processes, etc. Ensures dealers adhere to franchise operating standards and takes corrective actions to improve Mazda’s market representation. Assists dealers in developing advertising and merchandising strategies to effectively promote and sell Mazda vehicles. Inform dealers on new products, product and company developments, incentives and promotions. Develop and conducts retail sales process and product knowledge training. Train dealership personnel in effective customer relations techniques and e-commerce. Recommend and assist in the implementation of plans and programs for improving sales and overall dealership customer satisfaction. Assist region staff management with dealer terminations, appointments and buy/sells. Prepare reports detailing progress of each dealer and competitive market information. Conduct annual Dealer Business Review process with each dealer. Identified objectives, timelines, and recommended actions. Results:• Increased district 9 retail sales 9.8% May YTD verses region at 2.3% and nation at 9%• Responsible for $120,000,000 in wholesale sales annually• Consistently met or exceeded wholesale sales objective• Raised district sales satisfaction by 6 points above region average.• Increased advertising budget pool by $5.5M by influencing dealers to increase their voluntary contributions.• Increased certified pre-owned sales 125% year over year (2011).• Increased internet lead compliance by 15%, 2 points over the region average.

Promoted to Sales Operations Manager. Direct all operations for 13 dealerships: including new and CPO car sales, port-installed accessories and customer sales satisfaction.• Realized 105% of sales objectives, which ranks 9th in the US out of 61.• Ranked 1st in service satisfaction in the US, performing 107% against goal.• Delivered 93.9% sales satisfaction versus corporate-wide 92.6% performance, which stands 10th in the US.• Saved $28K by correctly assessing promotional disconnect with target audience and realigning budget.• Generated 26,000 leads with ongoing promotional program inaugurated to capture ROI and expand awareness against key decision-makers.• Launched Touareg SUV successfully in mid-Atlantic market, instituting “Bourne Identity” program. • Managed $150K marketing budget for ROI-driven programs to increase Volkswagen sales.• Directed sales of 4,877 new Volkswagen's and 819 Certified Pre-Owned Volkswagen's across 13 dealerships, ranking 3rd in volume in Northeast region.• Stimulated parts sales, achieving 102% of objective.

Promoted to Area Manager. Managed 1 direct report and supervised all operations for 10 dealerships, covering suburban Philadelphia region and surrounding areas. Led all process improvements to deliver customer satisfaction across all dealerships. Established objectives and assessment metrics to ensure top performance and provide team’s goals. Controlled inventory, performed forecasting and directed customer service initiatives. Created incentives and programs to drive team performance.• Drove new vehicle sales increase of 4.5% versus regional downturn.• Spurred retail parts sales 3%, or $100K, year over year.• Propelled dealer sales (.2%) and service (1.1%) satisfaction scores.• Promoted to Band 3 Management by consistently exceeding sales goals.

Promoted to Business Development Manager. Built relationships with key dealer personnel to improve adoption and penetration of financial products. Consulted with 30 Volkswagen Audi and Bentley dealers in the Carolina's to implement and promote VW Credit and Audi Financial Services products, including Retail, Lease, Floor Plan, Mortgage Financing, Masterguard Service Contracts and GAP policies. Analyzed financial statements and conferred with dealers on tactics for improvement. Trained personnel on products and policies to ensure consistent representation and define and exploit opportunities.• Acquired 8 Floor Plan accounts worth $36.5M in 4 years, delivering an exceptional level of the most profitable accounts.• Delivered highest dealer extranet usage penetration in Southern Region, reaching 120% of goal.• Achieved highest GAP warranty penetration in Southern Region, delivering 109% of goal.• Awarded highest bonus in region for high level of performance, which included a $16M increase in wholesale financing.

Responsibilities include: Consulting with 9 Chicago area dealers to increase sales, profitability and customer satisfaction through the following methods: Maintaining a balanced distribution of inventory within production constraints; Increasing automobile & parts sales through marketing programs & comprehensive training; Creating effective incentive programs; Monitoring dealer profitability and adherence to high franchise and advertising standards; Maintaining company car and expense reports.Assisted Area Dealers Achieve a 40 % Increase in Sales for both 1998 & 1999Monitored and Counseled dealers on Construction of 3 New World of Audi Dealerships

Responsibilities included: Promoting PRIMUS (Mazda, Jaguar, Subaru, Suzuki, Rolls Royce, Kia) floor plan, retail, and lease plans throughout New Jersey and Delaware; Setting and exceeding monthly objectives; Maintaining dealer contact schedule; Aggressively consulting with 58+ dealerships; Analyzing dealership financial statements; Executing group and one-on-one training; Cold-calling for new business; Maintaining company car and expense reports.Responsible for Acquiring 3 Floor Plan Accounts of $ 66.000M Highest Producing ASR in Philadelphia Region: 5,156 Contracts in 1997173 % of Budget for 1997150 % of Budget for 1996Addition of Dealer Base by 12 Accounts over 18 Months through Cold-Calling

Responsibilities included: Supervising sales staff, Ensuring proper inventory; Approving and closing vehicle sales; Handling customer complaints; Appraising used vehicles; Buying and selling of inventory at local auctions: Monitoring competition; Setting and achieving objectives, Advertising vehicles; Promoting the dealership on and off the job.

Responsibilities included: Supervising sales staff; Ensuring proper inventory through auction purchases, sales and trades; Approving and closing vehicle sales; Handling customer complaints; Appraising used vehicles; Monitoring competition; Setting and achieving objectives; Advertising vehicles; Promoting the dealership on and off the job.

Over these 8 years I worked in the Sales, Parts, Service, departments as well as worked in collections for our leasing company. 10 franchises in 4 locations. I over saw the operations at our Volkswagen/ Suzuki store from 1989 to 1990.

2 Summer Internship rotating departments at both Porsche Cars North America HQ and Trainor Porsche.