Tim Ward Email & Phone Number

Norwich / Bedford / Rushden

Responsible for developing and delivering high-quality CRM technical/business solutions to a diverse client base according to their unique needs.• Perform tasks such as configuration, testing, data manipulation and documentation for Oracle CX Cloud and Dynamics 365 platforms• Reduced enquiry/ transaction resolution time by streamlining keyword driven business rules to ensure effective routing of enquiries• Responsible for creative design for prominent Oracle CX Cloud Live Chat project which provides customers with instant HR support• Enhanced Customer Portal to maximise user experience using PHP, HTML & CSS• Created initial HR knowledge base content and process for business ownership• Supported HR Service Centre in improving operations and resolving issues to deliver top-notch customer service.• Delivered an exceptional level of service to all customers by listening to concerns and answering questions.• Performed initial assessment and analysis to begin research into new development opportunities.• Design, generation and deployment of SSRS custom reports / dashboard, specifically with Dynamics CRM entities• Rolled out business specific Power BI Report Solutions which provided increased visibility of company revenue data

Norwich, United Kingdom

Responsible for developing and delivering high-quality CRM technical/business solutions to a diverse client base according to their unique needs.• Perform tasks such as configuration, testing, data manipulation and documentation for Oracle CX Cloud and Dynamics 365 platforms• Reduced enquiry/ transaction resolution time by streamlining keyword driven business rules to ensure effective routing of enquiries• Responsible for creative design for prominent Oracle CX Cloud Live Chat project which provides customers with instant HR support• Enhanced Customer Portal to maximise user experience using PHP, HTML & CSS• Created initial HR knowledge base content and process for business ownership• Supported HR Service Centre in improving operations and resolving issues to deliver top-notch customer service.• Delivered an exceptional level of service to all customers by listening to concerns and answering questions.• Performed initial assessment and analysis to begin research into new development opportunities.• Design, generation and deployment of SSRS custom reports / dashboard, specifically with Dynamics CRM entities• Rolled out business specific Power BI Report Solutions which provided increased visibility of company revenue data

Norwich, United Kingdom

• Developing BI reporting solutions using SSIS, SQL Server, SSRS and Qlikview for delivery to all area of the business.• Maintenance of existing production solutions and BI systems.• Perform research and led investigations into best fit front end reporting software.• Worked directly with Database Administrators to migrate new reporting solutions to production.

Norwich, United Kingdom

• Delivered enhancements to ERP system to facilitate the Auto Enrolment for employee Pensions• Implement system functionality changes to company ERP system• Build business reporting requirements using Corvu.• Increase efficiency of month end process by developing VBA scripts

Canary Wharf - London

A management role with responsibility for ensuring the effective day-to-day running of the EMEA System Support team within the Employee Services Projects Team• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.• Act as a senior contact point for EMEA System Support to address customer issues to ensure swift and successful resolution.• Work with senior management to identify continuous process improvement opportunities.• Successfully implemented new off-shore support team in Manila

Canary Wharf - London

• Delivered an exceptional level of service to senior management by listening to concerns and answering questions.• Supported Team of Analyst in improving operations and resolving issues to deliver top-notch customer service.• Worked directly with Senior Leadership to implement "Customer First" culture in Employee Services.

Canary Wharf, London

To provide primary call management support across the Europe Middle East & Africa population.First line HR systems support for 52 countries in Europe, Middle East and Africa.