Tim Ward Email & Phone Number

Norwich / Bedford / Rushden

• Responsible for developing and delivering high-quality CRM technical/business solutions to a diverse client base according to their unique needs.
• Perform tasks such as configuration, testing, data manipulation and documentation for Oracle CX Cloud and Dynamics 365 platforms
• Reduced enquiry/ transaction resolution time by streamlining keyword driven business rules to ensure effective routing of enquiries
• Responsible for creative design for prominent Oracle CX Cloud Live Chat project which provides customers with instant HR support
• Enhanced Customer Portal to maximise user experience using PHP, HTML & CSS
• Created initial HR knowledge base content and process for business ownership

Norwich, United Kingdom

• Responsible for developing and delivering high-quality CRM technical/business solutions to a diverse client base according to their unique needs.
• Perform tasks such as configuration, testing, data manipulation and documentation for Oracle CX Cloud and Dynamics 365 platforms
• Reduced enquiry/ transaction resolution time by streamlining keyword driven business rules to ensure effective routing of enquiries
• Responsible for creative design for prominent Oracle CX Cloud Live Chat project which provides customers with instant HR support
• Enhanced Customer Portal to maximise user experience using PHP, HTML & CSS
• Created initial HR knowledge base content and process for business ownership

Norwich, United Kingdom

• Developing BI reporting solutions using SSIS, SQL Server, SSRS and Qlikview for delivery to all area of the business.
• Maintenance of existing production solutions and BI systems.
• Perform research and led investigations into best fit front end reporting software.
• Worked directly with Database Administrators to migrate new reporting solutions to production.

Norwich, United Kingdom

• Delivered enhancements to ERP system to facilitate the Auto Enrolment for employee Pensions
• Implement system functionality changes to company ERP system
• Build business reporting requirements using Corvu.
• Increase efficiency of month end process by developing VBA scripts

Canary Wharf - London

• A management role with responsibility for ensuring the effective day-to-day running of the EMEA System Support team within the Employee Services Projects Team
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Act as a senior contact point for EMEA System Support to address customer issues to ensure swift and successful resolution.
• Work with senior management to identify continuous process improvement opportunities.
• Successfully implemented new off-shore support team in Manila

Canary Wharf - London

• Delivered an exceptional level of service to senior management by listening to concerns and answering questions.
• Supported Team of Analyst in improving operations and resolving issues to deliver top-notch customer service.
• Worked directly with Senior Leadership to implement "Customer First" culture in Employee Services.

Canary Wharf, London

To provide primary call management support across the Europe Middle East & Africa population.First line HR systems support for 52 countries in Europe, Middle East and Africa.