Tim Webster Email & Phone Number

San Francisco, Ca, Us

Portfolio maximization and opportunity analysisAccount management, business planning, and administrationNew business acquisitionInternal and external collaboration opportunitiesClient and industry engagement

San Francisco, California, United States

Base Operational Manager, driving performance! results focused and detailing the daily Inflight metrics - Including turn compliance and NPSMaximized performance by monitoring daily activities and mentoring team members.NPS champion, training, developing, encouraging, and motivating positive adoption of NPS, driving change for Inflight sub-drivers of NPSLeading, motivating, and developing International onboard leaders to drive customer service, motive and encourage their flight attendant teamsDelivered Purser recurrent training in a fun, engaging, and upbeat supportive environment. Ensured that International Pursers have an environment where they thrive and succeedConducted investigations on performance, complaintsAssessed job applications and made hiring recommendations to bring in top candidates for various supervisory rolesOnboarded new employees with training and new hire documentation.Established and optimized schedules to keep coverage and office staffing levels in line with forecasted demands.Planned team-building events to increase employee performance and job satisfaction.Accomplished multiple tasks within established timeframes.Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

San Francisco Bay Area

This role is specialized in the supervision, training, and development of new flight attendants joining United Airlines. • Performance: Partnered with Labor Relations, Corporate Security, HR & other internal audit teams to conduct detailed and fair investigations from start-to-end in accordance with the Flight Attendant Union contract, including background research, investigatory and decision-rendering meetings.• Onboarding: Overseeing the onboarding and professional development of over 600 new hire flight attendants to proficiency.• Administrative: Maintained accurate employee physical & electronic work histories and verified general documentation pertaining to leaves of absences, status changes, personal emergencies, etc.• Maintained FA qualifications on Boeing (737, 757, 767, 777, 787) & Airbus (319 & 320) fleet

San Francisco

In this position, I managed a team of Flight Attendants. I was involved in the contractual harmonization of both United Airlines and Continental Airlines as the two airlines merged.• Serve as point-person in domicile for Flight Attendants (FAs) on company policies, aircraft operating procedures, service & appearance standards & general administrative matters.• Partner with station departments and Crew Scheduling to ensure flights have what they need prior to departure.• Advocate on-time departure goals by conducting planeside briefings with FAs pre-departure.

Auckland

Resolved passenger situations during flights involving disorderly passengers and medical emergencies.Ensured aircraft and passenger compliance with policies, procedures, regulations, and safety guidance.Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.Attended workshops and training in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.Engaged professionally with passengers to improve satisfaction and exceed expectations throughout the flight.Worked flexible hours; night, weekend, and holiday shifts.Business and First class product development. This includes the onboard product and creation of training materials

San Francisco Bay Area

Managed administrative logistics of events planning, event booking, and event promotions.Coordinated the full event life cycle of concurrent events, overseeing multiple production areas including budgeting and resourcingEvaluated existing plans, processes, and events planning services to identify opportunities for improvement.Negotiated contracts, and collaborated with external suppliers on overall event productionDesigned long-term partnerships by structuring, negotiating, and launching alliances with vendors and hotelsRecruited 40- person event staff, and external contractors, aligning advertising, shortlisting, hiring, preparing employment contacts and operational performanceCoordinated catering services and planned menus to complement the event themes and selected musical or guest speaker entertainment.Have run several multi-day 1000+ events in Mexico, the United States, and New Zealand

Brisbane, Australia

I was responsible for providing operational support to department managers, ensuring smooth and efficient operations. From overseeing daily shifts at the Front Desk, Concierge and the telecommunications centre (AYS) to monitored room inventory and working closely with the Revenue Management team to maximize revenue. In short, I managed the hotel operations including guest registration, room assignments and check-out procedures while cross-selling other hotel services.

Hotel Management, Hotel Management

Swiss International Hotel Management IHTTI Switzerland, Pacific International Hotel Management School (PIHMS) Diploma in Advanced.

Education record

Activities and Societies: Rowing