I am the Lead Product Management and Transformation Specialist at NTT DATA. I am responsible for working with clients to:• Lead the creation and delivery of large-scale digital products. I do this by focusing on optimising the return on investment for organisations by balancing the needs of the user and the business.• Lead organisations and teams to better adapt and respond to change. I do this by focus focusing on implementing fit-for-purpose ways of working using Agile, Lean and Design Thinking methods.• Work with clients to help them identify and execute on market opportunities. I do this by combining business strategy, user experience, cultural change and product implementation.• Design end-to-end cross-channel user-centred services to simplify processes and increase organisational efficiencies. I do this by taking a holistic approach to identify delivery channels, touchpoints and opportunities to streamline services.In this role, I work with many clients including:• Clean Energy Regulator• Geoscience Australia

I was NTT’s Product Management and Transformation Lead. I was responsible for:• Working with clients to deliver valuable services that maximise their return on investment • Uplifting the product capability of NTT through mentoring, coaching and facilitating training• Business developmentAs part of my role, I worked with teams to deliver solutions by:• Producing product visions• Creating product delivery strategies• Developing product delivery roadmaps• Defining minimum viable products• Planning releases• Creating user story maps• Creating, refining and maintaining product backlogs• Conducting stakeholder engagementIn this role, I worked with many clients including:• Clean Energy Regulator• The Australian Institute of Health and Welfare

As the Head of Product and UX practice, my duties included:• Leading multiple teams of practitioners that were distributed across states• Defining ways of working for the delivery of projects• Delivering quality outcomes to clients• Ensuring the financial success of the team• Staff engagement• Mentoring, training and coachingI was responsible for leading and building the following capabilities:• Service design• Product management• User research• Content design• Content strategy• Product design• Facilitation• Interaction design• Visual design• Information architecture• Branding• Coaching • TrainingIn this role, I worked with many clients including:• Australian Trade and Investment Commission (Austrade)• Engineering Education Australia• Australian Competition and Consumer Commission• Australian Pork Limited• Department of Education, Skills and Employment• Transport for NSW• Clean Energy Regulator

I provided freelance consulting services covering:• Transformation• Product Management• Agile Leadership• Lean Portfolio Management• Service Design• Coaching• Delivery Management• Start-up MentoringIn this role, I worked with many clients including:• ALSKA• Lekkier• Studio Frenne• Formation Workspaces• Smart SWMS• Her Kitchen Table

As the Head of User Experience and Product Management, my duties included:• Leading a large team of practitioners • Mentoring• Delivering high quality outcomes to clients• Ensuring the financial success of the team• Staff engagement• Defining and expanding our service offer• Implementing formal and informal learning and development opportunities• Creating and maintaining a positive cultureI was responsible for leading and building the following capabilities:• Service design• Product management• User research• Content design• Design facilitation• Interaction design• Visual design• Information architecture• Branding

I led the design and delivery of complex, large-scale transformation initiatives by:• Developing and implementing design strategies and solutions to complex policy and organisational problems.• Working with ambiguity and applying design thinking to solve problems and drive innovation.• Identifying, articulating and executing on digital opportunities that shape the organisation’s culture and design service offer.• Coaching and mentoring others to transfer knowledge, upskill and build the organisation’s design capability.• Building positive relationships with clients.• Driving transformational change by aligning business and user needs. • Driving the product’s vision by transforming high-level business requirements and epics to detailed user stories.• Developing short and long-term product roadmaps.• Implementing fit-for-purpose delivery methods suitable for complex organisations.• Leading user research, interaction design, content design and service design activities.In this role, I worked with many clients including:• Australian Sports Commission • Australian Securities and Investment Commission • Digital Transformation Agency • Australian Maritime and Safety Authority • Department of Veterans' Affairs• Department of Health• Medicare• ACT Government • Australian Electoral Commission• Department of the Environment and Energy

I led the design and implementation of high profile Government initiatives by:• Leading the user experience design team by training and mentoring junior designers and transforming the culture by promoting an open and collaborative environment.• Building positive working relationships and facilitating alignment between IT, design and business areas resulting in acceptance of a lean and evidence based design approach. • Leading the research and facilitation of usability testing for high profile welfare payment systems.• Introducing lean UX principles and agile methodologies within all projects.• Aligning business requirements with user needs. • Developing high level and detailed storyboards, mock-ups and prototypes.In this role, I worked with the following Australian Government agencies:• Medicare• Centrelink• Department of the Prime Minister and Cabinet• Australian Taxation Office

I contributed to the design and implementation of high profile Government initiatives by:• Conducting user-centred design activities including affinity diagramming, card sorting, developing personas, facilitating collaborative design workshops.• Designing interactive design solutions using Adobe Photoshop, Illustrator, Axure, Balsamiq and InVision.• Undertaking paired programming with front-end web developers to rapidly build and iterate concepts.• Using my understanding of the broader strategic environment to support the projects in delivering the government’s digital transformation agenda.• Delivering user-centred design training to increase the design capability of the organisation.• Creating low and high-fidelity mock-ups and prototypes to communicate interaction and design ideas.In this role, I worked with the following Australian Government agencies:• Australian Taxation Office• Australian Business Register• Australian Valuation Office

I provided user experience design and product management services to small/medium size businesses. I improved their digital products by focusing on:• Increasing take-up of digital products• Increasing task completion and conversion rates• Defining the information architecture • Designing intuitive navigation• Creating simple and clear content • Applying visual design to digital and print products

I provided freelance user-centred design services for industrial design and product design projects.