Tim Wegner Email & Phone Number

Led the implementation Lean Portfolio Management practices, focusing on demand management, prioritization, commitment and measurement to ensure resource alignment with strategic objectives. This has significantly enhanced our organizational agility and responsiveness to emerging business and market demands.Effectively managed the Lean Business Case backlog, collaborating with cross-functional leadership to prioritize initiatives and ensure optimized solutions, aligned with business goals. Through facilitation of regular Portfolio Sync sessions, monitored delivery progress, triaged challenges and seamlessly integrated new demands, maintaining our strategic focus.In addition to Lean Portfolio Management, led multiple high-priority programs, ensuring timely execution and tangible results that contribute to our overall success. Leveraging expertise in data analysis and reporting, effectively managed the SDS Enterprise Reporting team, utilizing tools like SQL Server and Microsoft PowerBI to inform decision-making. Also acted as Scrum Master and Product Owner of Enterprise Reporting team, streamlining processes and facilitating agile progress, enabling my team to work efficiently and deliver high-quality results.

Spearheaded high-priority initiatives including re-platforming and expansion into new business verticals. In leading re-platforming of the B2B web site, crafted a robust migration strategy for 320,000+ accounts, overseeing sequencing, pilot selection, and execution. Engaging with stakeholders, I ensured effective communication and led retrospective analyses for continuous improvement. Regularly met with c-suite leadership, speaking to migration progress and issue triage. Additionally, as part of delivering technology to support establishment of new business vertical, captured customer requirements, mapped detailed journeys, and established and effectively delivered against program roadmap.

Devised and executed comprehensive strategies to enhance organizational quality, focused on incident reduction. Overseeing these efforts, achieved a significant decrease in incident volume over two consecutive years. Through monthly quality review sessions, collaborated with technology leadership stakeholders to improve visibility into incident volumes, categorization, and identify process improvement opportunities. Additionally, championed data democratization by implementing Microsoft PowerBI dashboards, providing key stakeholders with access to relevant insights. Collaborated with the Service Level Management team to gain insights into managing vendor partner service delivery and contractual relationships. Active involvement in vendor Monthly Service Review exercises drove improved engagement and integration between vendors and key stakeholders.

Acted as a mentor to multiple new team members, ensuring firm understanding of eCommerce Operations environment and tools utilized by the team.Collaborated with other team members in optimizing incident ticket forms, routing and utilization of reporting capabilities.Owned weekly reporting of Operations KPIs to eCommerce Executive Staff Weekly Business Review which included creating new template for inclusion in reformatted presentation.Drove increased adoption of the IBM Tealeaf session replay tool, both internally with team members as well as external stakeholders.

Responsible for eCommerce Operations queue within ServiceNow, utilizing technical and business knowledge to troubleshoot and remedy outstanding incident tickets, collaborating with numerous business and engineering partners when needed.Lead daily call with Site Reliability Engineering partners to discuss and work towards resolution for any outstanding issues communicated by internal or external customers.Established series of training seminars for Operations team to expand knowledge and understanding of eCommerce technologies.

Operational execution, support and reporting for Proactive and Reactive Chat tool

Increased the annual year over year sales of robust account base. Selected as Super User and participant in Leadership Track program within a year of joining team.