Tim Wegner Email & Phone Number

Led the implementation Lean Portfolio Management practices, focusing on demand management, prioritization, commitment and measurement to ensure resource alignment with strategic objectives. This has significantly enhanced our organizational agility and responsiveness to emerging business and market demands.Effectively managed the Lean Business Case.

Spearheaded high-priority initiatives including re-platforming and expansion into new business verticals. In leading re-platforming of the B2B web site, crafted a robust migration strategy for 320,000+ accounts, overseeing sequencing, pilot selection, and execution. Engaging with stakeholders, I ensured effective communication and led retrospective.

Devised and executed comprehensive strategies to enhance organizational quality, focused on incident reduction. Overseeing these efforts, achieved a significant decrease in incident volume over two consecutive years. Through monthly quality review sessions, collaborated with technology leadership stakeholders to improve visibility into incident volumes.

Acted as a mentor to multiple new team members, ensuring firm understanding of eCommerce Operations environment and tools utilized by the team.Collaborated with other team members in optimizing incident ticket forms, routing and utilization of reporting capabilities.Owned weekly reporting of Operations KPIs to eCommerce Executive Staff Weekly Business.

Responsible for eCommerce Operations queue within ServiceNow, utilizing technical and business knowledge to troubleshoot and remedy outstanding incident tickets, collaborating with numerous business and engineering partners when needed.Lead daily call with Site Reliability Engineering partners to discuss and work towards resolution for any outstanding.

Operational execution, support and reporting for Proactive and Reactive Chat tool

Increased the annual year over year sales of robust account base. Selected as Super User and participant in Leadership Track program within a year of joining team.