Tim Wells Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Very excited to be at AP working on the intersection between transformation and business process. We're building frameworks and capability that are practical, extensible and designed to make a difference!

With automation and digital business changing how we run operations and the migration to the cloud an imperative for all organisations, delivering strategic business transformation in large, complex organisations is becoming increasingly difficult.DQA provides integrated and supported methodologies, toolkits and expert capabilities vital to sustainably solving these problems for complex organisations. We deliver people, process and technology results across Government, Financial Services and Utilities verticals .DQA provides a home for over 50 experienced professionals who want to be part of a supportive team environment away from the traditional big firms. In a world where the big consulting firms are dominated by graduates and offshore resources, we are differentiated by the depth and breadth of our experienced pool of seasoned program delivery, consulting, technolology and strategy specialists. Our core team has over 200 years of delivery experience and has successfully delivered over $2.5 billion in capital projects. Over the last 20 years we have developed the skills and expertise to successfully establish governance, commercial and management structures to allow us to control and manage multiple vendors or system integrators across large numbers of projects in parallel to deliver integrated yet agile business outcomes.DQA is a multiple Microsoft and Signavio Gold Partner with all core cloud, DevOps and business process transformation competencies. Our clients include Department of Finance, Department of Foreign Affairs & Trade, Department of Industry, Innovation & Science, Department of Home Affairs, Digital Transformation Agency, the Australian Federal Police, the National Disability Insurance Agency, the Bureau of Meteorology, NT Power & Water Corporation and AusNet Services.

Melbourne, Australia

DQA helps clients through program management, program recovery and Digital Process Orchestration. My role is to deliver solutions around process.

Melbourne

Leading a diverse front line and case management team of 35 people solving problems for Customers and Business when things go wrong. Developing and championing frameworks and tools to help the broader organisation resolve problems at first point of contact. Measurably and materially increasing customer advocacy and quality of service delivery. Operations management. Cross business collaboration.

Engaging , listening, creating, prioritising and oversighting the connection of a team of Business Improvement consultants and Metrics and Performance Analysts to the various businesses involved in lending fulfilment at the bank. Regular interaction and negotiation at GM and EGM level as a trusted business advisor. Integration with the investment slate for system changes.

Led a team of internal process consultants delivering continuous improvement initiatives.

Worked on structure and capability views and tools to manage an internal shared service support organisation and support business restructuring design.

Oversight development, encapsulation and delivery of practical change/ productivity methods for Bevington Group and its clients. Developed several key pieces of methodology and augmented existing approaches to meet client needs. Gained experience in delivering outcomes in over 50 engagements across Manufacturing, Government, Health, Aviation and Not for profit sectors.

Melbourne, Australia

A variety of engineering roles from low level design of test equipment to 3rd level national switch exchange support and software management. Project managed delivery of major software upgrade packages across Australia. Collaboration with international vendors on technical issues.

Mba, Technology Management

Bachelor Of Engineering (Hons), Electrical, Electronics And Communications Engineering