I am a results-driven Product Owner and Business Analyst with a proven track record in software development, product strategy, solution design, and team leadership. I thrive in delivering innovative solutions and empowering cross-functional teams to achieve exceptional outcomes.Product Leadership:- Managed 3 squads of 15 developers at Westpac, rebuilding critical infrastructure to accelerate discovery-to-release pipelines. Delivered a secure messaging interface to over 50,000 users within the first year through a canary release schedule.- At Bright Star, led the redesign of database structures and APIs to support dynamic compliance systems for Marriott GPNS standards, enabling scalable adoption by other hotel chains.Driving Impact:- At iVvy, managed a team of 5 and delivered integrations with accounting, revenue, and property management software. Achieved over 500 clients adopting the integrations, increasing revenue by 50% and enhancing the customer experience.- Deployed workflows, ERDs, and technical documentation to ensure alignment across teams and stakeholders, driving clarity and project success.Technical Expertise:- Leveraged my background in software development to bridge the gap between technical requirements and business needs. Skilled in Agile methodologies, Jira, and Confluence for effective team collaboration and documentation.I’m eager to bring my expertise in product ownership, team leadership, and strategic roadmapping to roles where I can deliver exceptional results. Open to opportunities in the US, NZ, and AU—feel free to DM me or reach out at work@majesticmustard.com.
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Cto | Lead EngineerChatyAustralia -
Technical Business AnalystBright Star Jan 2024 - PresentGold Coast, Queensland, AustraliaBright Star’s flagship product, Stellar, is a cutting-edge network auditing and compliance tool designed for the hospitality industry. Installed on-site at hotels, Stellar scans network hardware to discover devices, collect configuration data, and ensure compliance with hotel chain standards like Marriott’s GPNS. The system empowers hotel chains to identify non-compliant devices, streamline network management, and enhance overall security.- Led the design and implementation of a scalable compliance system for Marriott GPNS standards, ensuring seamless support for other hotel chains by dynamically ingesting compliance requirements through a restructured database schema.- Redesigned API architecture to enable seamless device discovery, compliance checks, and integration with Ansible scripts and customer-facing portals.- Collaborated with stakeholders to identify critical compliance insights and enhance hotel network reporting, improving actionability and decision-making.- Developed workflows, ERDs, and comprehensive documentation to guide solution implementation, aligning technical designs with business needs.- Facilitated Agile practices, managing developers and product roadmaps to ensure efficient delivery and alignment with strategic goals.Delivered innovative solutions that empowered hotels to efficiently monitor and manage network compliance, solidifying Bright Star's position as a leader in the hospitality technology space. -
Information Technology Business AnalystWestpac Oct 2022 - Dec 2023Gold Coast, Queensland, AustraliaAt Westpac, I lead initiatives aimed at optimising and modernising our technology stack within an agile development environment. My role involves close collaboration with stakeholders to elicit requirements for the new technology stack and translate them into user stories, tasks, and timelines.- Delivered a streamlined secure messaging app in the Westpac online banking. Starting with 50,000 customers and migrating over 2 years to all Westpac customers. Improving workflow and reducing server footprint.- Facilitated agile ceremonies (sprint planning, sprint review, retrospective, backlog hygiene and prioritisation).- Spearheaded the design and implementation of a smoother development and release pipeline, enhancing operational efficiency and software delivery timelines. -
Api Integration Product OwnerIvvy Mar 2020 - Oct 2022Gold Coast, Queensland, AustraliaAs a Product Owner at iVvy, I spearheaded the management of our integration initiatives with numerous hospitality Software as a Service (SaaS) businesses. I managed the development and implementation of numerous integrations increasing customer satisfaction, retention and on-boarding.- Launched a Outlook Tasks & Calendar integration; a two-way interface allowing users to manage tasks & calendar in either system. Over 100 clients were using the integration increasing the integration revenue stream.- Led the development of over 10 separate interfaces with hotel PMS software. Increasing the feature set offered which resulted in an increase of sales conversion of 20%.- Pioneered a newly rebuilt account software integration with Xero & Myob. Over 200 clients using the Xero / Myob integration within the first 6 months of delivering the product. -
Product Owner / Business AnalystKlackit™ Jul 2018 - Jan 2020ViMedia innovating a new product called Klackit, a Phone Charging and Social Media kiosk. After reviewing their current product solution, I highlighted that the product is not scalable. I provided a new product vision and scalable solution using AWS cloud technology.- Led the product strategy, product vision, product development and implementation of a highly scalable cloud-based platform for kiosk and ad management; delivering a 50% improvement in system response time.- Established and led a small, agile, cross-functional team from the ground up, comprising both product and development, resulting in the successful delivery of the MVP within 6 months.- Orchestrated the successful expansion of the product, strategically deploying 100+ kiosks across Fiji, New Zealand & Australia, driving a significant market presence. -
Information Technology Business AnalystThe Trustico® Group Limited Jul 2017 - Jul 2018Trustico was an international information technology company selling SSL certificates online. Trustico has it's own custom Software as a Service (SaaS) application that has a built-in white labelled retail store allowing our resellers to sell our products to their customers.- Restructured the development team and replaced the waterfall development model with an agile development model. Increasing ownership and responsibility of work from developers and increasing productivity by 30%.- Introduced 7 new language translations to the reseller website to cater for expansion into Europe and improving the customer experience.- Managed the product roadmap and product backlog by defining, prioritising, and organising tasks and user stories. -
Software Application DeveloperSpirelight Jan 2015 - Jul 2017In my role as a mid-level software developer at Spirelight, I primarily focused on the development of a new B2B alcohol Software as a Service (SaaS) marketplace in a new start-up business. - Executed a pivotal role in the creation of a B2B alcohol marketplace, engaging in the entire software development lifecycle; optimised order processing, resulting in a 30% reduction in fulfilment time.- Developed and optimised MySQL database architecture, implementing efficient indexing strategies that reduced query response time by 40% and improved overall system performance. -
Php Web DeveloperHtg Solutions Nov 2013 - Dec 2014HTG Solutions provides telecommunication and information technology solutions to southeast Queensland. As part of their team, I continued their work on their internal CRM Software as a Service (SaaS) application, building and enhancing features for the Paradise platform. My main focus was on optimizing the existing customer and contract search engine.I Spearheaded the implementation of advanced MySQL data structures to optimise search performance, leading to a significant decrease in search times from 20 seconds to just half a second; elimination browser crashes.
Tim W. Education Details
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Information Technology
Frequently Asked Questions about Tim W.
What company does Tim W. work for?
Tim W. works for Chaty
What is Tim W.'s role at the current company?
Tim W.'s current role is CTO | Lead Engineer.
What schools did Tim W. attend?
Tim W. attended Griffith University.
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