Tim Wiley Email & Phone Number

Redmond, Washington, Us

Redmond, Washington, Us

Redmond, Washington, Us

Redmond, Washington, Us

• This position was created to be the onsite IT to relieve responsibilities from the Technical VP. • This role supports all onsite IT, from virtualization and network support to help desk, a team of one. Technical responsibilities included: • VMWare Virtualization • Network Engineer• Windows Server administration • Linux Administration (CentOS) • GSuite Administrator • Active Directory management

Seattle, Wa, Us

Seattle, Wa, Us

Reno, Nevada, Us

● Reported directly to the VP Technology, and the President of the company. ● Hired to help their Service Desk team as their support was spread across three sites with a number of issues. ● Led an initiative to increase ticket metrics and transformed the team into a value for the company. ● Ran IT projects and split time day to day as an escalation point on the service desk and supporting the Systems Engineer team. Technical responsibilities included: ● GSuite Administrator ● Plan and execute projects for the CSOC group ● LanDesk Administrator ● SCCM administration ● Networking Support ● Asset Management ● Servicing and maintaining on-site print servers ● Managed IT Helpdesk staff at HQ ● Active Directory management

Foster City, California, Us

Technical responsibilities included: ● External customer support for cloud financial platform. ● Troubleshooting errors in cXML and SQL code ● Document known issues and escalation needs for bugs in platform ● Analyzing customer needs and prioritizing most effective paths of resolution. ● Administration of customer databases

Hoboken, Nj - New Jersey

● Hired due to Walmart acquiring Jet.com. One of two technicians in the Reno distribution center. ● Tasked with encrypting all of the devices in the building (400+ shipping stations as well as 100+ laptops and 1000+ iOS pick scanners.) ● Replace all of the shipping stations (5000+ computers) due to no TPM chips and inability to use Bitlocker. Educational Achievements & Professional Development ● Singlehandedly built MDT and WDS servers for all of the sites as well as integrated into SCCM, developing the gold images for all of the computers and saving thousands of man hours across the company. Technical responsibilities included: ● GSuite Administrator ● Desktop/Laptop/Server support ● Plan and execute projects for the Infrastructure Engineering group ● WDS/MDT Admin ● VMware support ● SCCM administration ● Servicing and maintaining on-site print servers ● Trained junior staff to resolve customer technical issues ● Active Directory management

London, Gb

● Served as top level of escalation and liason with the other IT groups (Systems, Storage, Security, Exchange, Software, Development, Asset Management) ● Asked by the VP to shepherd the Service Desk team when the IT manager was promoted. Acted as the interim lead/manager for nine months. ● Led a Field Service Automation project - vetted "tough" tablets for 1000+ field service casino technicians as well as developed software for ticketing and supply management. ● Led Print Consolidation project - moved from 5000+ printers to 500 printers across the US. Maintained the three primary print servers across the country and developed new printing standards for our silk screen shop. ● Later helped asset management choose standardized computer inventory and worked with the vendor to get regular hardware refreshes as well as saved the company millions in reigning back the hardware requirements of the engineering groups. Technical responsibilities included: ● Desktop/Tablet/Server support second level help desk ● Executive support ● SCCM administration ● Manage and execute projects for the Customer Service IT group ● WSUS Administrator ● GSuite Administrator ● MDT Imaging ● VMware virtualization support ● Servicing and maintaining company wide print servers ● Train staff to resolve customer technical ● Active Directory management

Mobile IT support servicing the San Diego/Riverside/Orange County region

Teach computer science to home-schooled children and elderly.Establish curriculum based on level of student knowledge.Maintain objectives and goals for students through individualized testing.Provide technical support for computer systems.Build and maintain computers and networking for clients.

Develop and maintain voice over for recurring character in syndicated cartoon Hey Arnold! Provide acting skills for television and motion picture characters.

Technology Management And Entrepreneurship, Computer/Information Technology Administration And Management

Bachelor Of Science (B.S.), Information Technology

Game And Interactive Media Design

Certificate, Computer Networking