Tim Wolfe-Barry Email & Phone Number

As a Senior Director and leader of BMC’s Customer Experience Transformation Office (CXTO); I lead a world-wide team to promote understanding of our customers' needs and concerns within BMC and to identify ways to for us to respond better to them.Reporting directly to the Chief Customer Officer, CTXO exemplifies and leads transformational, customer-focused change at BMC. We act as a centre of excellence and provide resources and guidance to all other parts of the business to ensure that BMC maintains a customer-first attitude in all aspects of our product and business cycles. We proactively identify risks to BMC’s customer relationships and engage cross-functionally with BMC’s Risk Management office and specific lines of business to address these challenges before they can seriously impact those relationships.Key focus areas include:- Voice of the Customer - Critical Situation Management- Customer Journey MappingPrior to this role, I was a Director in the CXTO, responsible for Journey Mapping, Critical Situations and Customer Health Scoring.As a Senior Customer Success Manager and founding member of the Customer Success organization at BMC I helped to define the customer success role; using my experience of successful support delivery to ensure both BMC and our customers get exceptional results from the team.At Exony I led the World-Wide Support team, providing mission-critical 24x7 Support to our enterprise customers and global partners from Delhi to Seattle.Specialties: Understanding Enterprise Customer Relationships through Journey MappingBusiness Intelligence and Analytics for Customer HealthCritical Situation Management and Lessons Learned

Listed skills include Enterprise Software, Crm, It Service Management, Service Delivery, and 29 others.