Tim Wye Email & Phone Number

Amersham, Buckinghamshire, United Kingdom

Responsible for multiple £1M+ infrastructure projects for Parkwide and Complex Wifi, VoIP telephony deployment, WAN Infrastructure and venue refurbishment projects across the 67 UK Parkdean Resorts Parks

Milton Keynes, United Kingdom

Part of the project team working on the GTS2 BP outsourced Account for management of the global BP Cisco/Juniper/Checkpoint infrastructure.Project Manager for work stream for replacement of dedicated onsite technical resources with 3rd party dispatch model initially in North America with plans to role out globally.

Amersham

Airangel has been providing WiFi solutions for over a decade by providing an innovative, robust, secure platform for the delivery of high speed internet access to leading International hotel groups, mesh solutions for lodging parks, retailers and corporate organisations. Implementing ‘best of breed’ technology or with the ability to 'adopt and migrate' existing infrastructure and platforms Airangel can provide a service offering that surpasses client expectations whilst at the same time… Show more Airangel has been providing WiFi solutions for over a decade by providing an innovative, robust, secure platform for the delivery of high speed internet access to leading International hotel groups, mesh solutions for lodging parks, retailers and corporate organisations. Implementing ‘best of breed’ technology or with the ability to 'adopt and migrate' existing infrastructure and platforms Airangel can provide a service offering that surpasses client expectations whilst at the same time delivering an ‘end user’ ease of use experience second to none.With a range of commercial options available the Airangel service offering can provide a solution that suits all budgets & requirements whether it be the leading hotel brands of the world including The Ritz, Malmaison, Holiday Inn, Hilton, IHG through to 700 coffee shops, Mercedes car dealerships, 20 shopping malls, universities or major international exhibition centres. From market-leading brands to fast-growing businesses, we manage more than 25 million connections each and every year.My role is to assist in the presales processes, manage implementations across the EU but primarily the "person to contact" for existing clients to maintain the optimum use of their Airangel infrastructure. Show less

Old Street London

I was part of the team transforming the Post Office Home Phone and Broadband offering from a BT to a Fujitsu managed service to enhance experience for all 600K existing customer whilst driving down costs as part of effort to reduce Government subsidy.The premium brand of The Post Office and the unique ability to offer a high street sales channel to compliment online and contact centre is expected to grow the customer base to over 1 million within 2 years.My project manager role… Show more I was part of the team transforming the Post Office Home Phone and Broadband offering from a BT to a Fujitsu managed service to enhance experience for all 600K existing customer whilst driving down costs as part of effort to reduce Government subsidy.The premium brand of The Post Office and the unique ability to offer a high street sales channel to compliment online and contact centre is expected to grow the customer base to over 1 million within 2 years.My project manager role was to deliver the high street sales channel to the new Fujitsu service on time with required quality and to budget.This was successfully completed in August 2013.Additionally I project managed system changes instigated by migration to the new managed service provider, including:- Business Continuity and Disaster recovery plansFinancial reporting feedsBranch remuneration feedsReplacement In Branch product collateral Customers leaving service with credit balance - postal orders to Post Office Payout system Show less

Amersham

Short term contract between Central Bedfordshire Council and Post OfficeTMB Systems has grown from a Hotel Telephony supplier to a supplier of full range of Hotel IT services including Wifi, security, remote IT administration. The brand however did not reflect these changes.Working closely with the Managing Director my role included :Customer Testimonials - Interview, writing, approve, publishWebsite Design - Tender, vendor selection, design, implementationNew… Show more Short term contract between Central Bedfordshire Council and Post OfficeTMB Systems has grown from a Hotel Telephony supplier to a supplier of full range of Hotel IT services including Wifi, security, remote IT administration. The brand however did not reflect these changes.Working closely with the Managing Director my role included :Customer Testimonials - Interview, writing, approve, publishWebsite Design - Tender, vendor selection, design, implementationNew domain - migration old tmbonline -> new TmbsystemsgroupLogo - Tender, vendor selection, roll-out Show less

Amersham

Overall account management including presales planning, project management of the deployment, user training and onsite go live support of both telephony and Wifi solutions.London Landmark Hotel (106 Wi-Fi access points)K-West Hotel (retained consultant 2004 – 2007)Holiday Inn TelfordReal Hotels (x 15)Wifi pre sales coverage surveys, go live support and sales training at a further 30 other hotels of various brands.

Central Bedfordshire

Project managed implementation of £2.5M Central Bedfordshire Council (CBC) Cisco IPT telephony network using Virgin Media (MPLS and secure IPVPN broadband) and Updata (bonded SDSL) data networks to all 3200 employees over 92 council managed sites and 60 home workers.This deployment varied from three large main HQ buildings with 400+ staff in each, using MPLS data links to core Virgin managed VPN network to Assisted Living locations and Adult day centres where service provided to less… Show more Project managed implementation of £2.5M Central Bedfordshire Council (CBC) Cisco IPT telephony network using Virgin Media (MPLS and secure IPVPN broadband) and Updata (bonded SDSL) data networks to all 3200 employees over 92 council managed sites and 60 home workers.This deployment varied from three large main HQ buildings with 400+ staff in each, using MPLS data links to core Virgin managed VPN network to Assisted Living locations and Adult day centres where service provided to less than 3 users per site over secure Virgin Media IPVPN broadband.My role included visiting each site in turn to work with local staff to determine most cost effective solution to meet their needs via a secure connection of sufficient bandwidth to the CBC network core infrastructure.Managed the challenge of broadband deployment on PSTN lines due to the rural environment, insufficient local pairs and access restrictions to schools. This site mobility greatly enhanced the ability of staff to efficiently service the customers (council tax payers) in a timely and cost efficient manner. This also became a facilitator in a program of staff reductions to meet the challenges reduced central government grants imposed on the council.30% of calls are internal to the council that became free saving £100K a year in call costs.Each staff member also had their own 0300 external number to allow find me anywhere communications from external contacts.The re-tendering for 4000 individual 0300 numbers lead to an additional £80K per annum ongoing incoming call cost savings.The rollout of new network lead to a cost saving of £400K per annum over the existing infrastructure of BT leased lines and ISDN2e voice lines in addition to the call costs savings. In addition project managed the vendor selection, tariff negotiation, training programme and deployment of 1000 Orange mobile phones and 200 Orange Windows PDAs. Show less

Windsor, England, United Kingdom

Project managed all aspects of refurbishment of Intercontinental Hotels European Headquarters on time and within £1.8M Budget. This included update of call centre CRM systems and layout. Managed the 4 on site facilities staff.

Kew, England, United Kingdom

Responsible for all Telephone systems and all mobile communications within 62 UK owned Holiday Inns. Successfully managed on time and on budget £3M programme at acquired Posthouse Hotels to replace 30 telephone systems and upgrade a further 36. Managed £54K, 13500 unit guest telephone replacement program. Implemented a £400K ongoing Telephone cost reduction program. Instigated 300 mobile user migration to company Mobex platform, saving £80K year.

Stamford, Connecticut, United States

New York/BrentfordResponsible for the Intercontinental Hotels global reservations and email network in 87 countries. Including onsite troubleshooting in Japan, Mexico and Egypt. Responsible for team of 3 engineers.

Apeldoorn, Gelderland, Netherlands

Brussels Responsible for multilingual helpdesk team of 5 for global datacommunications customers References available on request.