Tim Yaftali Email & Phone Number

Sydney, New South Wales, Australia

At Datacom, we know that cleverly applied information technology makes a demonstrable difference to our clients’ businesses. Private and public sector clients across New Zealand and Australia and from the USA to Asia choose to partner with us because our service breadth and depth is world-class, our infrastructure rock-solid, and our local knowledge truly.

Sydney, Australia

• Main point of contact for Google Cloud Partner Ecosystem. Developing an evolving portfolio ofemerging Growth Partners, I was able to grow the Australia/New Zealand SMB ecosystem utilizing marketing,services funds and.
• Identify and develop deep, strategic relationships within the ANZ partner network.
• Help build senior leadership relationships( C-Level) and generate interest in other Google Cloud programs.
• Increase partner sourced sales.
• Build joint business plans with Quarterly Business Reviews (QBRs), joint account mapping, joint pipeline review and forecast.
• Recruit and onboard partners based on acquisition partner strategy that are focused on hyper growth mentality.

Sydney, Australia

My role is to work closely with C level executives to help them leverage technology to achieve business goals. In every case, I form strong partnerships with my clients ensuring that they have the right technology infrastructure to run their businesses, improve operational ROI, and retain competitive advantage in their respective markets.Telstra is.

Sydney, Australia

• Responsibilities
• Driving incremental sales and NAS revenue growth across the portfolios – working with both Sales Manager and Account Executives to find gaps where new incremental sales can be made and work on an account plan to.
• Working with sale and out of contract data to gather insights to increase revenue and incremental monthly and yearly results.
• NPS Insight Lead- Developing and driving new initiatives to increase customer advocacy e.g. implementation of a health check call across our customer base, escalation register, follow-up email template.
• Protecting revenue by driving renewals across all the portfolios- Run a monthly contracts insights and work with Account Executives and Sales manager to work on renewing expired contracts to protect revenue leakage.
• Maintain relationships with key stakeholders within various business units on numerous major customer rollout projects.Achievements

Philippines

• Selected from Australian talent pool to assist with the rollout of Telstra's Offshore program.Responsibilities:
• Business improvement – Analysing data and gathering insights to introduce training and process improvement to increase KPI’s (Average handling times, NPS( Net Promoter Score, First call resolution).
• Partner Management- identification of correct stakeholders for projects to increase efficiency while maintaining high level customer advocacy.
• Customer Advocacy- Providing coaching and training to management on best practice for advocacy for their centre.
• Training- Creation and rolling out training packs to 2 centres with 300+ staff in each.
• Order management improvement – gather insights from 20,000 orders and present and recommended Improve order processing time and reduction in inaccurate order Achievements:

Sydney, Australia

• Responsibilities:
• Case managing – Managing high risk complaints for CEO and ED office.
• Complex order remediation -
• Supporting consultants and team leaders
• Building Strategic frameworks for better flow of complaints handling.
• Integration of knowledge within the workplace- Providing training and best practice to teams to maintain high level order and customer management.

Sydney, Australia

• Responsibilities:
• Take variety of calls mainly on Sales
• Performed BOH duties as part of the centre Follow Up team
• Sales Lead for Team
• Floor CoachingAchievements:
• Consistently exceeded KPI’s