Tim Yaftali Email & Phone Number

Sydney, New South Wales, Australia

At Datacom, we know that cleverly applied information technology makes a demonstrable difference to our clients’ businesses. Private and public sector clients across New Zealand and Australia and from the USA to Asia choose to partner with us because our service breadth and depth is world-class, our infrastructure rock-solid, and our local knowledge truly insightful.We both support existing IT systems and processes and we custom-design brand new ones but why we do this is where it gets interesting.The why for us is to apply our deep technological know-how in order to deliver a commercial return for our customers.I have the privilege to work with a team at Datacom that get to combine the depth of our service capability with the breadth of our Vendor partnership's, to deliver on this.

Sydney, Australia

Main point of contact for Google Cloud Partner Ecosystem. Developing an evolving portfolio ofemerging Growth Partners, I was able to grow the Australia/New Zealand SMB ecosystem utilizing marketing ,services funds and challenger joint business planning with partners. (using Channel Dynamics methodology).Responsibilities :● Identify and develop deep, strategic relationships within the ANZ partner network.● Help build senior leadership relationships( C-Level) and generate interest in other Google Cloud programs.● Increase partner sourced sales.● Build joint business plans with Quarterly Business Reviews (QBRs), joint account mapping, joint pipeline review and forecast.● Recruit and onboard partners based on acquisition partner strategy that are focused on hyper growth mentality.● Align with both Google and Partners business strategy and build specific initiatives that align to both parties.● Work with internal stakeholders to align on Partner Plans to maintain aligned goals with both sales and partners.● Increase the number of Google Cloud certified and accredited partner individuals,● Use data analytics and reporting to make business decisions and coordinate with Internal and external stakeholders on new initiates with large impacts.

Sydney, Australia

My role is to work closely with C level executives to help them leverage technology to achieve business goals. In every case, I form strong partnerships with my clients ensuring that they have the right technology infrastructure to run their businesses, improve operational ROI, and retain competitive advantage in their respective markets.Telstra is Australia’s largest communications provider. With over 40,000 people globally, we use our extensive knowledge, history and network to deliver measurable business outcomes. We are leaders in helping Australian executives bring technology into their business to drive operational excellence. I am passionate about engaging with all parts of an organisation and communicating a solution in a simple manner, that is aligned to the needs of the business.

Sydney, Australia

Responsibilities • Driving incremental sales and NAS revenue growth across the portfolios – working with both Sales Manager and Account Executives to find gaps where new incremental sales can be made and work on an account plan to execute sales. • Working with sale and out of contract data to gather insights to increase revenue and incremental monthly and yearly results.• NPS Insight Lead- Developing and driving new initiatives to increase customer advocacy e.g. implementation of a health check call across our customer base, escalation register, follow-up email template .• Protecting revenue by driving renewals across all the portfolios- Run a monthly contracts insights and work with Account Executives and Sales manager to work on renewing expired contracts to protect revenue leakage. • Maintain relationships with key stakeholders within various business units on numerous major customer rollout projects.Achievements• Achieved average of 125% on all Financial KPIS FIN 14/15• Awarded Best Account Specialist For NSW Telstra Business FY15 • Increasing NSW Team NPS from -9 to +40 in 2 qtrs.• Lead on Customer events to increase Telstra image and overall region NPS.• Achieved NPS +29 to a target of +19 for FIN 14/15

Philippines

Selected from Australian talent pool to assist with the rollout of Telstra's Offshore program.Responsibilities:• Business improvement – Analysing data and gathering insights to introduce training and process improvement to increase KPI’s (Average handling times, NPS( Net Promoter Score, First call resolution). • Partner Management- identification of correct stakeholders for projects to increase efficiency while maintaining high level customer advocacy. • Customer Advocacy- Providing coaching and training to management on best practice for advocacy for their centre. • Training- Creation and rolling out training packs to 2 centres with 300+ staff in each.• Order management improvement – gather insights from 20,000 orders and present and recommended Improve order processing time and reduction in inaccurate order Achievements:• Reduction in complaints from 216 per month to 20 per month- with Introduction of new Call handling process and various order management training.• Increase of NPS interaction 28.6+ to 40.8+ – with various projects based on Call back reduction, order management and better customer engagement training. • Providing Insights to Increase in Customer call backs from 60% to 93.53% - with Team leader training and live tracking reports. • Development and implementation of Local SME Program.• Managed the successful Roll out new call traffic to Cebu Super SiteFTE 120 staff• Removal of IVR IPhone unlocking and providing all FOH training, reduction in transfers approx. 2000 customers a month.

Sydney, Australia

Responsibilities :• Case managing – Managing high risk complaints for CEO and ED office.• Complex order remediation - • Supporting consultants and team leaders• Building Strategic frameworks for better flow of complaints handling.• Integration of knowledge within the workplace- Providing training and best practice to teams to maintain high level order and customer management.• Understanding of processes and products for consumer and TB – To provide best information as Subject matter expert to fellow employees.Achievements:• Conducted Call back reduction program which resulted in a reduction of outbound calls and increase in inbound calls• Multiple CEO and Director Recognition in customer feedback for complex orders. • Development of induction teams.

Sydney, Australia

Responsibilities :• Take variety of calls mainly on Sales • Performed BOH duties as part of the centre Follow Up team • Sales Lead for Team• Floor CoachingAchievements:• Consistently exceeded KPI’s • Consistently managed an EE / SE scorecard• Numerous months achieved highest Sales in the centre