Tim Yeap Email & Phone Number

Sydney, Nsw, Au

North Ryde, Nsw Australia

Sydney, New South Wales, Australia

• Customer Services- Delivered top class customer assistance with the use of informative product knowledge• Inventory Management- Made sure stock levels met the demand of sales made through computer resources• Visual Merchandising- In charge of sales promotions to improve customer interaction and purchases• Cash and Store Administration- Store banking and til reconciliations

Town Hall, Kent Street, Sydney

• Customer Services- Delivered top class customer assistance with the use of informative product knowledge• Inventory Management- Made sure stock levels met the demand of sales made through computer resources• Visual Merchandising- In charge of sales promotions to improve customer interaction and purchases• Cash and Store Administration- Store banking and til reconciliations

St Leonards, 2065 Nsw Australia

• Account Management (Business Development)o Generate and manage new business opportunities through various marketing activitieso Increase campaign profit through budgeting and revenue forecastingo Tailor the design and strategy of sales proposals according to prospects requirements• Campaign/Operations Managemento Manage all interactions with clients from campaign setup to final report.o Design, create and deliver effective multi-channel marketing campaign(s)o Interpret target market verticals to source optimal data sources for clients campaignso Ensure adherence to data compliance standards and privacy/regulatory policies.o Drive campaign performance through active agent management and statistics• Technical Services Managero Maintain relations with suppliers of IT and Telephony services.o Manage the integration of multi-channel CRM’s, call centre platforms, and exchange servero Identify and implement value adding technological/informational processeso Live/Post production reporting and analytics as per client requirements.

• Visual Merchandising – Ensure smooth campaign changeovers and setting up the store in a manner that will attract customer's to purchase premium products.• Financial and Store Administration- Managing store budgets for store operations including employee timetables• Inventory Management- Organised stock and hash count effectively to minimise stocktake variances• Customer Services- Provide customers with first class customer service equipping customers with the best knowledge available to help meet their needs.• Complaints & Escalation Handling- Maintaining excellent company reputation whilst dealing with problems• Analysing key performance areas to ensure employee growth and satisfactory work rates

• Sponsorship and Public Relations management- The acquisition of sponsors and customers through the use of telemarketing, EDM, DM and other marketing mediums.• Event logistics- Created and implemented a schedule for all transportation, accommodation and line up for performers and sponsors• Cash Administration- Accounted for the sale of event ticketing and expenditure on event processes• Revenue and Cost Budgeting- Helped manage a million dollar budget and the review of revenue processes • Maintained CRM database for sponsors, clients and attendees

Bachelor Of Commerce (B.Com.), Marketing And Accounting

Higher School Certificate