- Leveraged expertise in project management to launch 23+ stamp themes on schedule, using extensive research and collaboration to ensure quality and thematic consistency.- Performed regression analysis on 27+ years of historical sales data, determining printing quantities to precisely match demand and reduce excess inventory.- Developed and executed semi-annual philatelic product plans, maintaining consistent revenue with innovative product offerings in line with global trends.- Orchestrated 16+ public advisory committee meetings and 7+ follow-up Zoom meetings, ensuring strategic alignment and advisory consistency.- Engaged the public and government bureaux/departments in stamp theme selection, managing over 100 theme suggestions for efficient decision-making processes.- Enhanced stamp designer recruitment, evaluating 90+ portfolios and establishing a reserve list mechanism for quicker integration of new talent.- Authored bilingual content and managed communications, including press releases and newsletters, improving public and corporate engagement.

- Conducted transactional data analysis using MS Excel and Tableau, achieving effective staff deployment and cost savings through resource optimization.- Led the installation of Fever Screening Systems in 123+ offices, ensuring health and safety during the pandemic while managing specimen bottle distribution.- Supervised service quality and team performance across 12 branch offices, leading to optimized productivity and compliance with performance standards.- Contributed to the passing of 2 annual safety audits, fostering a culture of safety and compliance through staff development and process improvement.- Resolved customer inquiries and complaints, enhancing service quality and maintaining high satisfaction levels.- Managed key projects like electronic customs declarations and digital service initiatives, enhancing operational efficiency and customer experience.

- Directed the operational management and service enhancement of a revamped online shopping platform, increasing merchant participation and customer engagement.- Managed daily operations of a souvenir shop, handling inventory of 300+ items, and improved financial procedures, reducing accounting handling time.- Oversaw 40+ postal stationery products, employing market research for strategic pricing and contract management, resulting in sustained sales growth.- Led exploratory research and negotiations for potential franchise partnerships with convenience store chains, expanding postal service accessibility.- Reviewed and updated terms for a new delivery service, enhancing system security and compliance, and presented weekly reports to support strategic service growth.

Achieved sales targets through relationship management and customer serviceHandled data-driven operations including sales analysis, reporting and process improvements