Tim Zeck, C.M., A.C.E. Email & Phone Number

Greater Minneapolis-St. Paul Area

Denver International Airport

-Assists the duty Airport Operations Supervisor in managing, coordinating, and resolving airport emergencies, security problems, environmental issues, and other unusual events affecting airport operations.-Assists the duty Airport Operations Supervisor by coordinating numerous operational, engineering, construction, maintenance, contractor, tenant, and other necessary activities on the airfield. Coordinates aircraft movements with the FAA Tower, airlines, deice companies, city agencies, or any other entity necessary to ensure the smooth operation of ramp tower functions.-Inspects runway, taxiway, and ramp areas for changing surface conditions and advises duty airport manager on those conditions and other events affecting airport operations. Coordinates the issuance of Notices to Airmen (NOTAM) as directed.

Denver International Airport

-Supervise Aviation Emergency Dispatchers and Aviation Operations Representatives in the Denver International Airport Communications Center.

Denver International Airport

-Serve as the Communications Coordinator in the DEN Communications Center.-Effectively coordinate with other Departments and Airport Management during all notable situations that impact Denver International Airport.-Responsible for keeping the legal document for DIA using the Info-Pilot system that explains how every notable situation was handled by the airport during my shift.-Monitor and efficiently handle anomalies in the DIA CAISS system which restricts or allows access to various parts of the airport for all employees with a Denver SIDA badge.-Responsible for dispatching HSS Guards to investigate any anomalies or security concerns that arise thru the CAISS system.

Denver International Airport

-Tasked with setting/monitoring all gate usage for Frontier Airlines flights in Denver Colorado.-Oversee a group of 10 Zone Controllers, while providing support and advice for various operational issues that they may encounter.

Denver International Airport

-Expected to provide excellent behind the scenes customer service, which will help to make Frontier Airlines a statistically strong airline and the industry’s best loved carrier among customers.-Effectively communicate operational information pertaining to; gate changes, connecting baggage, crew connections, aircraft routings and connection holds.-Required to have strong multi-tasking abilities and the ability to make many decisions within short periods of time.

Bentonville Arkansas

-The sole Management and Supervisory figure at Northwest Arkansas Regional Airport for 5 Daily United Express Departures.-Maintain mandatory training records for our agents to ensure 100% compliance with the FAA, TSA, United Airlines and Air Wisconsin regulations.-Expected to handle employee discipline with fairness and consistency, in accordance with the collective bargaining agreement in effect for Air Wisconsin’s Passenger Service Agents.-Maintain accurate records for United Airlines monetary transactions to ensure the safe and honest handling of the money United Airlines earns.

Washington D.C. Metro Area

-Helped manage an operation consisted of nearly 200 daily departures.-Spearheaded and helped develop the United Airlines€™ Premium Boarding Product at IAD, which was the first United Express city to offer this new service.

Raleigh-Durham, North Carolina Area

-Supervised a 15 flight per day operation at RDU which consisted of 6 flights to both ORD and IAD along with 3 Air Canada Jazz flights to YYZ.

Park Ridge Il

-Responsible for training newly hired / senior customer service agents on all customer service skills and on how to operate United Airlines’ airport computer System. (FastAir).-Responsible for updating training curriculums.-Implement new training procedures for United Airlines. -Maintain training records for students that attend my classes.

Greater Chicago Area

-Represented United Express at the busiest hub in United Airlines’ system.-Managed the United Express operation at O’Hare Airport that grew from 65 flights per day to 300+ flights per day during my time as a shift manager.-Numerous duties included agent scheduling, agent positioning, complaint resolution and working hand in hand with other departments and airlines to maximize productivity on my shift.

Greater Chicago Area

-Responsible for delivering outstanding customer service.-Expected to work flights in a timely manner to ensure on-time departures and create passenger intent to repurchase.

Greater Chicago Area

-Loaded and unloaded baggage and cargo from aircraft departing and arriving O’Hare airport.-Operated various pieces of ground equipment safely as part of my daily duties.

Bensenville, Illinois, United States

Delivered Supplies to job sites.

Schaumburg

-Operated a forklift at a 200 door freight facility.-Used freight scanning system to track freight all the way to the recipient.

Greater Chicago Area

-Sold tickets (Domestic and International) for United Airlines in their largest 24 hour sales office.-Provided customer service to passengers prior to and during travel.-Enforced / Adhered to United Airlines ticketing rules and policies.