Tim Whalen Email & Phone Number

Eaton, Oh

Initially retained on a contract basis to design and implement a BDC as well as to oversee a complete facilities remodel. Purchased and installed a CRM system utilizing Traffic Cop.Responsible for all daily activities while developing long range goals. Performed analysis of all departments to identify needs. Developed, implemented and monitored action plans to address under performing departments. Brought Fixed Operations to record levels of revenue, increased Finance income by $200 PRU and increased used car average gross by $500

Centerville, Ohio, United States

Responsible for all daily activity of a midsize Subaru dealership including sales, service, parts, and a remote collision center.One of only 80 dealers nationwide to achieve Subaru's prestigious "Stellar Care" awardDeveloped and instituted a complete in house sales training program with emphasis on the early steps to the sale as well as exceptional product knowledge. Utilized ADP’s CRM system and Call ReVu.Lead the dealership to the best month since becoming a Subaru dealer in both fixed and variable operations

Falls Church, Virginia

Grew the Saab business to more than 75 employees in 4 locations grossing in excess of $7,000,000Hired, trained, and developed a sales and service team that averaged more than 9 years of service to the companyResized business in response to market conditions and cut expenses form $475,000 to under $200,000 per monthSystem Administrator for both Reynolds and Reynolds as well as ADP. Installed and implemented a CRM system with both vendors. Utilized VAuto to maximize used car performanceSpent the first half of my tenure as Fixed Operations Director during which we were awarded the top producing store in the country 5 years in a row

Bethesda, Md.

Brought the Saab Service Department to profitability for the first time in company historyReorganized the service department from a team system to a lateral support system which increased efficiency to 150%Awarded the top producing Saab as well as Rolls Royce and Bentley service shops in the countryAchieved the dealerships highest CSI score on record at 94%

Rockville, Md

Frederick, Md