Tima Ali Email and Phone Number
I am an experienced IT professional with a strong foundation in Telecommunications and Information Engineering, currently thriving as a Products Tech Lead with a focus on leadership, product management, and digital solutions. My career journey spans across technical expertise, strategic leadership, and social impact.With a proven track record in leading cross-functional teams, I have successfully spearheaded the development and deployment of Core network solutions and enterprise products by collaborating with solution architects, software engineers, and quality analysts to deliver innovative solutions. My ability to bridge technical and business objectives has been key in managing end-to-end projects while aligning them with organizational goals.As the Founder and Lead of Kids In Tech, I am passionate about empowering the next generation of digital creators. Through this initiative, we have trained over 800 children in Kenya, equipping them with critical digital literacy, robotics and coding skills. My role encompasses program coordination, curriculum development, and building partnerships to expand the program’s reach.My journey is driven by a passion for innovation, leadership, and making a positive impact, whether through technology solutions or mentoring future leaders. I am always eager to take on new challenges and collaborate with others to create meaningful change in the tech industry.
Mentormatch Kenya
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Founder And CeoMentormatch Kenya Oct 2024 - Present -
Enterprise Products Tech LeadSafaricom Plc May 2024 - PresentKenya• Spearheaded cross-functional scrum teams, defining product vision, creating detailed roadmaps, and identifying growth opportunities to drive innovation and success.• Led a dynamic team of 10 professionals, including Solution Architects, Backend and Frontend Engineers, VAS Engineers, Quality Analysts, and Cyber Security Engineers, in designing, developing, and deploying cutting-edge Enterprise products.• Guided the implementation of technology standards and solutions, encompassing cloud infrastructure, business applications, data management, security protocols, digital platforms, and consumer-facing technologies.• Championed the evolution of Enterprise business architecture, fostering the adoption of new and emerging technologies across the Enterprise IT domain to stay competitive and efficient.• Partnered closely with Enterprise business stakeholders to deeply understand their goals, challenges, and opportunities, ensuring alignment with product strategy and delivery.• Developed and executed team-building strategies, promoting open communication and continuous learning, which strengthened team dynamics and improved overall team engagement -
Core Networks Planning & Design EngineerSafaricom Plc Mar 2021 - May 2024• Led the planning, design, development, deployment, and operation of innovative software solutions, including Software-Defined Core Network infrastructure and applications, ensuring seamless integration with enterprise needs.• Directed the deployment and commissioning of Content Delivery Networks (CDNs) to enhance customer experience by reducing latency and optimizing content delivery.• Spearheaded the design, deployment, and operations of automation and analytics tools for Core Network management, driving efficiency and performance improvements.• Pioneered the automation of Core Network planning processes, enabling faster decision-making and reducing operational overhead.• Collaborated closely with Software Development Engineers and Core Network Engineers to ensure the Core Network effectively supports digital services and applications, aligning technical capabilities with product objectives. -
Home Solutions Customer Support Team LeadSafaricom Plc Oct 2019 - Mar 2021Nairobi, Kenya• Led and managed a team of 24 employees in Home Technical and Customer Support, overseeing incident management, change request management, and service management across the IT lifecycle.• Ensured the fulfillment of all incidents and change requests within Operational Level Agreements (OLAs) and Service Level Agreements (SLAs), driving efficiency and service excellence.• Conducted quality audits on partner interactions with customers, promoting high standards of customer service and operational effectiveness.• Developed and implemented training programs to enhance team skills and knowledge, fostering a culture of continuous improvement and professional development.• Collaborated with cross-functional teams to streamline processes and improve service delivery, ensuring alignment with organizational goals and customer satisfaction. -
Founder & Lead, Kids In TechSafaricom Women In Technology Nov 2022 - PresentKenya• Founded and lead Kids In Tech, a program dedicated to empowering children aged 7 to 13 in Kenya through digital literacy and coding education.• Successfully trained over 1,250 children since inception, with impactful sessions held in Nairobi and Mombasa.• Responsible for program coordination, overseeing regional outreach efforts to expand access to technology education.• Cultivated strategic partnerships with local organizations and stakeholders to enhance program effectiveness and reach.• Developed and implemented an engaging curriculum that fosters creativity and critical thinking, equipping kids with essential skills for the digital age. -
Techwomen Emerging LeaderJuniper Networks Sep 2024 - Oct 2024Silicon Valley• Engaged in a structured professional mentorship program aimed at enhancing my leadership capabilities and mastering product design and management strategies, driving my professional growth within the global tech landscape of Silicon Valley.• Developed critical skills in strategic planning and stakeholder communication, positioning myself for future leadership roles in product management and technical direction.• Participated in cultural exchange initiatives that emphasize diversity and inclusion, enriching my understanding of global perspectives in technology and enhancing my ability to lead diverse teams effectively. -
Techwomen Emerging LeaderTechwomen Sep 2024 - Oct 2024California, United StatesSelected as 1 of 5 Kenyans to take part in the TechWomen exchange program in the US during the fall of 2024 -
Intern Safaricom Home SolutionsSafaricom Plc Aug 2018 - Nov 2018Westlands, Nairobi• Managed troubleshooting, configuration, and optimization of Fiber to the Home (FTTH) links, ensuring seamless connectivity for customers experiencing Wi-Fi issues, while efficiently scheduling connection requests for the Customer Connections team.• Documented splitter configurations for Optical Line Terminals (OLTs) nationwide, contributing to the Planning and Design section within Home Solutions.• Assisted in fault resolution and system clean-up, conducted Fiber Distribution Terminal (FDT) swaps, and supported the migration of OLTs to new Broadband Remote Access Servers (BRAS), including ONT software upgrades and Business Continuity Planning (BCP) tests for the Technical Support section. -
Intern Telecommunications DepartmentKenya Power May 2016 - Aug 2016Kisumu• Executed comprehensive fiber optic network installation and splicing, ensuring high-quality connectivity and performance, while also installing SCADA (Supervisory Control and Data Acquisition) networks and network cables to support critical operations.• Conducted troubleshooting and installation of various network devices, including Cisco telephones, Uninterruptible Power Supplies (UPS), and configured network routers and switches, enhancing communication and operational efficiency across the organization.• Strengthened client relationships and contributed to securing high-value accounts by leveraging technical expertise and relationship-building skills, significantly advancing organizational goals and client satisfaction.
Tima Ali Education Details
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Devops And Service Reliability Engineering -
Telecommunications And Information Engineering. -
Starehe Girls Centre And School
Frequently Asked Questions about Tima Ali
What company does Tima Ali work for?
Tima Ali works for Mentormatch Kenya
What is Tima Ali's role at the current company?
Tima Ali's current role is Manager, Enterprise IT | Technical Product Manager | TechWomen24 Fellow | AWS ABW Grant Alumni.
What schools did Tima Ali attend?
Tima Ali attended Moringa School, Jomo Kenyatta University Of Agriculture And Technology, Starehe Girls Centre And School.
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