Tima Ali Email & Phone Number

Kenya

Kenya

• Spearheaded cross-functional scrum teams, defining product vision, creating detailed roadmaps, and identifying growth opportunities to drive innovation and success.• Led a dynamic team of 10 professionals, including Solution Architects, Backend and Frontend Engineers, VAS Engineers, Quality Analysts, and Cyber Security Engineers, in designing, developing, and deploying cutting-edge Enterprise products.• Guided the implementation of technology standards and solutions, encompassing cloud infrastructure, business applications, data management, security protocols, digital platforms, and consumer-facing technologies.• Championed the evolution of Enterprise business architecture, fostering the adoption of new and emerging technologies across the Enterprise IT domain to stay competitive and efficient.• Partnered closely with Enterprise business stakeholders to deeply understand their goals, challenges, and opportunities, ensuring alignment with product strategy and delivery.• Developed and executed team-building strategies, promoting open communication and continuous learning, which strengthened team dynamics and improved overall team engagement

• Led the planning, design, development, deployment, and operation of innovative software solutions, including Software-Defined Core Network infrastructure and applications, ensuring seamless integration with enterprise needs.• Directed the deployment and commissioning of Content Delivery Networks (CDNs) to enhance customer experience by reducing latency and optimizing content delivery.• Spearheaded the design, deployment, and operations of automation and analytics tools for Core Network management, driving efficiency and performance improvements.• Pioneered the automation of Core Network planning processes, enabling faster decision-making and reducing operational overhead.• Collaborated closely with Software Development Engineers and Core Network Engineers to ensure the Core Network effectively supports digital services and applications, aligning technical capabilities with product objectives.

Nairobi, Kenya

• Led and managed a team of 24 employees in Home Technical and Customer Support, overseeing incident management, change request management, and service management across the IT lifecycle.• Ensured the fulfillment of all incidents and change requests within Operational Level Agreements (OLAs) and Service Level Agreements (SLAs), driving efficiency and service excellence.• Conducted quality audits on partner interactions with customers, promoting high standards of customer service and operational effectiveness.• Developed and implemented training programs to enhance team skills and knowledge, fostering a culture of continuous improvement and professional development.• Collaborated with cross-functional teams to streamline processes and improve service delivery, ensuring alignment with organizational goals and customer satisfaction.

Kenya

• Founded and lead Kids In Tech, a program dedicated to empowering children aged 7 to 13 in Kenya through digital literacy and coding education.• Successfully trained over 1,250 children since inception, with impactful sessions held in Nairobi and Mombasa.• Responsible for program coordination, overseeing regional outreach efforts to expand access to technology education.• Cultivated strategic partnerships with local organizations and stakeholders to enhance program effectiveness and reach.• Developed and implemented an engaging curriculum that fosters creativity and critical thinking, equipping kids with essential skills for the digital age.

Silicon Valley

• Engaged in a structured professional mentorship program aimed at enhancing my leadership capabilities and mastering product design and management strategies, driving my professional growth within the global tech landscape of Silicon Valley.• Developed critical skills in strategic planning and stakeholder communication, positioning myself for future leadership roles in product management and technical direction.• Participated in cultural exchange initiatives that emphasize diversity and inclusion, enriching my understanding of global perspectives in technology and enhancing my ability to lead diverse teams effectively.

California, United States

Selected as 1 of 5 Kenyans to take part in the TechWomen exchange program in the US during the fall of 2024

Westlands, Nairobi

• Managed troubleshooting, configuration, and optimization of Fiber to the Home (FTTH) links, ensuring seamless connectivity for customers experiencing Wi-Fi issues, while efficiently scheduling connection requests for the Customer Connections team.• Documented splitter configurations for Optical Line Terminals (OLTs) nationwide, contributing to the Planning and Design section within Home Solutions.• Assisted in fault resolution and system clean-up, conducted Fiber Distribution Terminal (FDT) swaps, and supported the migration of OLTs to new Broadband Remote Access Servers (BRAS), including ONT software upgrades and Business Continuity Planning (BCP) tests for the Technical Support section.

Kisumu

• Executed comprehensive fiber optic network installation and splicing, ensuring high-quality connectivity and performance, while also installing SCADA (Supervisory Control and Data Acquisition) networks and network cables to support critical operations.• Conducted troubleshooting and installation of various network devices, including Cisco telephones, Uninterruptible Power Supplies (UPS), and configured network routers and switches, enhancing communication and operational efficiency across the organization.• Strengthened client relationships and contributed to securing high-value accounts by leveraging technical expertise and relationship-building skills, significantly advancing organizational goals and client satisfaction.

Devops And Service Reliability Engineering

Bachelor'S Degree, Telecommunications And Information Engineering.

Education record