Tim Epps Email & Phone Number

Walldorf, Bw, De

• Consults with the customers on account strategies and evolving business needs • Responsible for overall client health• Drives continuous improvement• Helps align strategic business objectives through client expansions by identifying customer needs against our product offerings; Regular business reviews; Acts as project sponsor; Supports Customers Global growth• Single point of escalation• Strategic in nature by driving the “What’s next?” discussions• Champions other SAP and Fieldglass departments into customer for overall IT/Dev support, technology growth, contract renewals and overall program enablement and a better customer experience.• Practices "We before Me" and "Go the extra mile to make it right"

Boston, Ma, Us

• Responsible for successful adoption of the software suites with new and existing clients.• Works closely and collaboratively with multiple departments to drive customer renewals, build deeper business relationships with customers to ensure effective product adoption/usage, identify and bring to closure up-sell and cross-sell opportunities, and measure customer reference-ability.• Proactively identifying and prioritizing accounts to focus efforts within a defined territory as based on perceived risk, potential growth, strategic value, and renewal time frame.• Developing specific account plans for each customer that outlines their critical success factors for renewal and customer adoption of new products that ultimately results in additional sales and/or a positive customer reference.• Acting as a liaison between other Bullhorn departments (customer support, sales, professional services, product management) to collaborate on specific sales opportunities, customer related projects or, as needed, to escalate critical customer issues.

Philadelphia, Pa, Us

• Responsible for 8 MSP national accounts across multiple client industries, representing over $22 million in staffing revenue.• Worked with customers to identify recruiting initiatives, developed plans to meet such needs while working to introduce additional Yoh lines of business.• Managed day-to-day operations to ensure stable performance around service level agreements.• Worked with Yoh corporate and our customers to ensure payment terms are met while tracking revenue and gross margin ensuring yearly budgets, as well as YOY growth are being met.• Create 30-60-90-day Corrective Action Plans for accounts that are behind budget.• Worked with Yoh Recruiting HUBS as well as field offices to strengthen overall support to customers.• Hosted internal weekly fulfillment calls to review submissions, interviews and overall account activity, as well as to provide teams with customer specific updates around new processes or pre-hiring requirements.• Acted as single point-of-contact for issue escalation, resolution and corporate client interaction.• Participated in customer business reviews, either Yoh or customer initiated.

Zurich, Zurich, Ch

• Worked with customers to identify gaps in recruiting plans, developed plans to meet such needs through additional vendor support, minority supplier initiatives, or reconditioning current supplier support.• Worked with Adecco corporate and customers to introduce new VMS/MSP tools where they may not exist.• Worked with customers to identify inconsistencies in current program to maximize return on efforts within the VMS/MSP.• Worked with Adecco offices across US, and where applicable internationally, to strengthen overall support• Hosted Weekly Business Segment calls to review the “week in review” around activity.• Partnered with customer HR & Procurement, and where applicable, local customers for business segment Business Reviews.• Encouraged and participated in open order calls with supporting Adecco offices, partner vendors, and customer contacts for new open orders.• Helped create strategic recruiting plans for customer forecasting and drove plans nationally.

Weston, Ma, Us

• Provided customers a consultative approach to recruiting efforts based on recruiting needs.• Prepared and performed detailed product demonstrations and product prototypes for prospective customer investments.• Participated with other account managers, sales management, and others to define and execute selling strategies to become deeper involved as customer partner.

• Provided customers and account executives with technical product advice and demo support during pre-sales discussions.• Worked closely with the sales team to identify the best solution to satisfy customer requirements. Worked to provide solutions to sales support problems. Answered prospects' and salespersons' detailed product questions.• Identified inhibitors to sales and developed tools, presentations, white papers, methodologies to enhance the company positioning.

Troy, Michigan, Us

• Responsible for the management and daily operations of two branch locations while driving the profit and growth objectives of the area on behalf of Kelly IT Resources.• Developed and managed four direct reports responsible for sales, recruiting and operations.• Managed and developed local, large volume accounts ($1mm+) and corporate driven accounts within Eastern NC. Responsible for a branch that was approximately $6.5 million in revenue in 2006.

Troy, Michigan, Us

• Worked with strategic accounts to identify customer needs, trained new and existing staff members on contractual service level agreements while continuing to meet milestones and expected implementation strategies. Specific customers include:  Lucent Technologies: Implemented MSP into existing contingent workforce by transitioning contractors and replacing those contractors identified as unwilling/unable to transition. Worked with local Kelly Offices and Lucent to hire dedicated Kelly account management team.  Intel: Enhanced local recruiting plan to improve fill rate and cycle time and reduce outsourcing to secondary suppliers, lending to improved revenue opportunity. Trained and developed dedicated Kelly IT account manager to act as first point of contact with Intel.  PepsiCo, Duke University/Duke HealthCare, CenterPoint Energy, PTC, & Sprint/Nextel Communications: Educated and managed participating secondary suppliers on contractual service level agreements and billing/payment processes. Partnered with Client Managers for the replacement of contractors working for non-participating vendors, ensuring minimal service disruption.

Troy, Michigan, Us

• Administered hiring paperwork, facilitated new-hire orientation and employee training, benefits administration, travel coordination, and performance management for contingent workers on site at Hewlett Packard.• Provided back up support to technical recruiters.

Bs, Management And Society

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