Timofei Erokhin Email & Phone Number

Mesa Geitonia, Limassol, CY

Limassol Municipality, Limassol, Cyprus

• Currently managing 8 different projects, including company / product websites, credentials management system, transactional email service and internal BI system;
• Launched and continue to develop cTrader Invite, a cross-domain project for introducing brokers (IB). As part of cTrader Invite, launched Profile page as a promotion tool for IB's, allowing them to promote their.
• Launched new portal for company's OpenAPI solution;
• Together with developers, made revision and performed code refactoring of several products;
• Implemented basic A/B testing solution for transactional Emails;
• Connected and established work flow with localization team / service across several products;

Moscow, Moscow City, Russia

• Created and maintained technical documentation for "Analytics for Sellers" product. Established Design-First approach within the product;
• Launched 2 smaller products - ”Promo Analytics” and ”Seller’s Activity”, which increased MAU by 7%;
• Participated in a cross-functional project for SMS cost optimization. Decreased SMS costs by 150 000 USD / month.

Moscow, Moscow City, Russia

• Within "Assortment Management Tool" project:
• Established communication process between business and development teams, increased product roll out speed by 20%;
• Integrated Russian L2 Support team into incident resolution process.Within "Planogram Tool" project:
• Performed vendor analysis, organized software demo. Performing as integration specialist, made a fit-gap analysis and ensured that functionalities are aligned with stakeholders needs;
• Started implementation of the selected solution with company’s systems.

Moscow, Moscow City, Russia

• Performed fit-gap analysis, collected requirements, designed prototypes, and launched digital NPS system (mobile apps/web), which allowed to reduce people involvement to a minimum and allowed to save approximately.
• Integrated new e-mail automation solution, allowing the marketing team to reach out to offline customers segment (around 20% of total retaining customers) and include them in all communications chains for new customers.
• Designed and implemented a CRM solution for the call center, allowing external support team to provide all customer feedback from phone calls in real-time. Performed live workshops for call center employees.

Moscow, Moscow City, Russia

• Designed UX-prototypes and user flows for flower shop marketplace (mobile application);
• Managed localization project for international pharmaceutical company web-site;
• Launched new portal for the insurance company. Managed multiple teams, performed presentations to the client;
• Launched several promo-pages and re-designed multiple sections of Auchan Retail Russia online shop;
• Increased overall performance and stability for one the biggest Russian jewelry company.

Moscow, Moscow City, Russia

• Gathered requirements, prepared documentation, and ensured the company’s participation in the tender procedure for the redesign of Russian Railways web resources;
• Maintained multiple landing/promo pages and an intranet portal for an international pharmaceutical company;
• Collaborated with the in-house development team and business owner in developing an interactive iPad app for the restaurant network;
• Facilitated everyday activities for the project management office, leading development for Russia’s top insurance company.

Moscow, Moscow City, Russia

• Defined new zones of responsibility for the department. Significantly increased range of tasks that can be done by support, facilitating workload of other departments (project management office, design and technical.
• Documented multiple processes/procedures across all projects (user manuals, CMS guides);
• Ensured the company’s status as Bitrix Gold Partners. Maintained active licenses list, bought and resold Bitrix licenses to the company’s clients.

Moscow, Moscow City, Russia

• Developed and filled with content the demo-version of Russia’s first interactive (3D) shopping Mall;
• Collaborated with development team, optimized and implemented catalog’s structure for the Mall’s demo-version.

Moscow, Moscow City, Russia

• Launched website for the Russian first LIA (Lithium-ion accumulators) manufacturer;
• Organized customer support processes. Developed and wrote content for customer support service. Described advantages of LIA in accessible language. Decreased incoming calls to sales department for basic product info by.
• Maintained the company’s website in Top 10 search results across different search engines (Yandex, Mail.ru) by crucial keywords ('LIA', 'Lithium-ion accumulators', 'Electric vehicles' and others).