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Leveraging Service Excellence as the Competitive Advantage for Revenue and Profit Growth --- An accomplished executive with a distinguished record of driving outstanding operational results, customer loyalty, and profitable revenue for leading Fortune companies --- McKesson, Equifax, and IBM --- and entrepreneurial, high-growth ventures. Leadership skills are highly transferable across industries with demonstrated successes in:- Building customer-facing organizations as driver of competitive advantage- Developing retention and revenue strategies to increase customer life-time value- Implementing processes / metrics to create efficient, cost- effective operations- Leading companies through periods of significant change and growth.Specialties: General Management, P&L Responsibility, Executive Leadership, Business Operations, Client Services, Customer Service, Account Management, Vice President, Revenue Strategies, Strategic Planning, Forecasting, Healthcare, Providers, Payers, Revenue Cycle Management, Transaction Services, EDI, Financial Services, Information Technology, Software, Business Process Outsourcing, Transaction Processing, Customer Success, Client Advocate, Customer Experience, Call Center Management, Consultant
3A Consulting Services
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Founder3A Consulting Services Feb 2020 - PresentGreater Atlanta Area3A Consulting Services was created to help clients deliver a service experience that is leveraged as a competitive advantage for company growth through increased customer loyalty, retention, and revenue growth. Examples of areas of expertise include:- Building customer-facing organizations as driver of competitive advantage- Developing Go-To-Market strategies to increase organic revenue growth - Implementing processes / metrics to create efficient, scalable service operations- Leading companies through periods of significant change and growth.Engagements offered --- Fractional Leadership, Consulting/Advisory, or Project Based.
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Executive Leader, Account Management And Customer ServiceCurtis 1000 Apr 2018 - Dec 2019Duluth, GaCurtis 1000 is a business communications company dedicated to helping clients express their uniqueness while improving operational efficiency with marketing and print management solutions that are individually tailored for each client. Curtis 1000 is part of the Taylor Corporation family of companies. Taylor Corporation is one of the largest privately held companies in the United States providing B2B marketing, communications, printing and technology services employing 12,000 employees in 22 states and 8 countries. -
Vice President, Client ServicesConnecture Apr 2012 - Jul 2017Greater Atlanta AreaLed client services organization for this health insurance enrollment solutions company while scaling for rapid growth driven by the Affordable Care Act. Responsibilities included building and managing strategic client relationships, managing professional services delivery, partnering with sales for revenue growth, and P&L management. -
Vice President, Payer ServicesMckesson Apr 2008 - Dec 2011General management and P&L responsibility to build a new business expanding electronic transaction and software services to the Payer market leveraging RelayHealth's industry-leading connectivity network. Functional areas included new business sales, professional services, product management, account management, and customer service. Consistently overachieved revenue and profitability objectives while driving improvements in operational efficiencies and customer satisfaction. -
Vice President, OperationsMckesson Nov 2006 - Mar 2008Operations leadership of McKesson Transaction Solutions, a $130 million business providing electronic transaction services to the Provider market. Functional responsibilities included customer service, professional services, account management, and data center operations.
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Vice President, Global Customer ServiceS1 Corporation 2004 - 2005Charged to integrate multiple acquisitions into a seamless and consistent customer interface while improving revenue retention and customer satisfaction for this $200 million provider of front-end applications for more than 3,500 financial services institutions. -
Vice President, OperationsEquifax 2002 - 2004Provided executive leadership for the end-to-end customer experience. Built a customer service and sales organization that was leveraged as a key competitive advantage for this emerging business unit. Revenue grew to $79 million from $24 million in only two years. -
Vice President, Client ServicesCypress Communications 1999 - 2001Tasked with incorporating structure and process into a pre-IPO broadband communications company while building a national client services organization. Key executive oversight of rapid expansion from six to 27 markets. Company completed a successful public offering in February 2000. -
Director, North America Customer ServiceIbm 1996 - 1999Successfully built the first teleservices organization for North America. Responsible for consolidating 47 locations into three state-of-the-art customer contact centers creating a "common view" for all IBM customers. Designed organizational infrastructure while building a 700 employee organization handling 9 million calls per year. Managed a $65 million budget.
Tim Allaway Skills
Tim Allaway Education Details
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Business Administration -
Managemet
Frequently Asked Questions about Tim Allaway
What company does Tim Allaway work for?
Tim Allaway works for 3a Consulting Services
What is Tim Allaway's role at the current company?
Tim Allaway's current role is Enabling Companies to Deliver Service Excellence as a Competitive Advantage for Revenue Growth.
What is Tim Allaway's email address?
Tim Allaway's email address is ta****@****ast.net
What is Tim Allaway's direct phone number?
Tim Allaway's direct phone number is +140487*****
What schools did Tim Allaway attend?
Tim Allaway attended Auburn University, Jacksonville State University.
What skills is Tim Allaway known for?
Tim Allaway has skills like Crm, Account Management, Operations Management, Strategic Planning, Executive Management, Saas, Sales Management, Customer Retention, Call Centers, Customer Service, Business Process Improvement, Healthcare.
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2corvaccomp.com, cokecce.com2 +171739XXXXX
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Tim Allaway
Alpharetta, Ga1attbi.com -
Tim Allaway
Assembly Manager And Quality Control At North Pacific Crane Co LlcPortland, Oregon Metropolitan Area1northpacificcrane.com
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