Timothy Altman Email & Phone Number

San Francisco, CA, US

San Francisco, California

Helping modern WFM staff for chat, phone, and email in an async world. Modern WFM built for omnichannel support orgs. How your customers interact with you has changed -- your WFM platform should as well.Working with companies like Zoom, Stripe, and The New York Times to optimize the management of their support team.

- Grew communication and leadership skills by managing 45 residents per year- Created outreach using flyers, texts, and discord channel messaging in order to convince residents to attend meetings (dorm hall)- Worked nights and weekends from 8pm-2am to ensure resident safety- Served as a resource to residents and a figure of authority they could turn to for.

Established and maintained positive relationships with colleagues and guests to make for a friendly environment while completing administrative duties including maintenance requests, incident reports, room transfers, and phone calls.

Elk Grove, California, United States

- Maintained a 4.9/5.0 dasher rating- Averaged 25+ hours per week while still being a student- Exhibited professional conduct with clients, ensuring outstanding customer service

Sacramento, California, United States

- Leveraged Architectural Design and Engineering Academy job fair to secure first job- Communicated daily progress on construction projects- Operated heavy machinery to saw logs, sorting based on wood quality