We are the Midwest chapter of the Experiential Designers Producers Association. We are a Non Profit organization whose mission is to advance the interests of members engaged in the design, production, and service of exhibits, events and experiential environments. The success and integrity of our industry will be enhanced through advocacy, communication, education and good works.

I brought brands to life with innovative displays and exhibits for trade shows, branded environments and experiential events. I helped successful companies create a more impactful and engaging experience with their clients using the latest in interactive, digital and printed display solutions at events across the US and in Europe.My focus was on generating new business through cold calling, networking events and face to face prospecting at trade shows. I was involved in the process from first contact (prospecting), the design process with my creative and engineering teams, production and project management all the way to on-site installation at events.

Worldwide supplier and printer of display systems for trade shows, branded environments and retail. • Responsible for developing B2B sales by acquiring new dealers across the US.• Exceeded goals and grew Duo’s sales year after year by networking, cold calling and travelling.• Adapted Duo’s European marketing to the US market

• Change Agent: Led the project that defined and enhanced the way IT help desk supports company employees and partners in preparation and during a conversion to SAP• Rebranded and communicated enhancements to users in both French and English through a multi-channel communications strategy• Supported the successful launch of a new global employee portal by creating IT related content and overseeing French translationsResults: Successful internal marketing campaign

• Advised French companies concerning their approach to the US renewable energy, Smart Grid and pharmaceutical /industrial equipment markets • Leveraged fluency in French, operations management, marketing and communications, to develop customized strategies and marketing materials for clients• Executed onsite marketing programs for French pavilions at industry tradeshows and other business development events through traditional and social media platformsResults: Helped French companies double their global sales

• Supported the transition from owner-operated business to management team organization with a strategic strategy for growth • Planned and executed company operational strategies as it related to facilities, technology enhancements, staffing and internal branding/communicationso Branding: Produced installations, videos and communication materials to showcase the company brand internally to employees and visiting clientso Internal Communications: Orchestrated the internal communications and logistics of company-wide meetings and events such as charity events, quarterly meetings and corporate activities o Planning/Budgeting: Upgraded facility’s legacy equipment to state of the art telephony, A/V, PC/Mac and servers. Created budget forecasts and negotiated technology contracts. Oversaw expansion project providing 25% facilities growth. Created floor plan for a projected build out of an additional 40% for new offices and a dedicated new media departmentResults: Established Hamilton Communications as premiere healthcare marketing agency

• Directed the logistical operations of production, inventory and a customer service team; includes imported freight from Asia, customer service, billing, and new product marketing • Assisted in the design and printing of sales materials, managed production of video demos and commercials. Tradeshow support at the yearly Consumer Electronics Show (CES) in Las Vegas.• Managed operations of support team and tailored web tools; created a customer centric culture through dial-tone service; managed the logistics and communications of a product recall• Executed production instructions based on sales forecasts; managed vendor communications; oversaw initial production run on location in Asia Results: Over 95% customer retention and shortened time to market from weeks to days. Designed and implemented new product features that were introduced to new market segments

I successfully created a new customer service department for a digital audio consumer products division. I implemented CRM software, created SOPs, hired/trained staff and acted as a customer advocate. Exceptional customer service was consistently listed as the reason for consumer purchases of our product.

Within less than a year of being hired as an inbound call agent, I was promoted to Team Lead followed by Manager. This was a result of my ability to quickly identify improvement opportunities and successfully communicate solutions to senior level management. In return I gained skills in employee hiring, training and mentoring through my participation in professional leadership seminars. • Implemented and managed a new team of outbound call associates to target large payees to receive electronic payments instead of thousands of daily paper checks. Results: savings of over $1M per year. • Managed team of 20 inbound call agents. • Conducted employee reviews, coaching, raise recommendations and terminations.