Application Support Specialist
CurrentAs the Application Support Specialist in DLL, these are the fields that I am responsible and have expertise in for: Intranet Innovation: I manage the development and management of our company's SharePoint-based intranet. With the help of partners, I created a dynamic hub that renewed internal communication and member collaboration.Content Creation and Curation: I create, edit, and proofread news articles and video content hosted on our SharePoint intranet.Data-Driven Insights: I gather, analyze, and present analytics performance for our intranet, providing invaluable insights to senior management that guided strategic decisions.Knowledge Transfer: I created engaging video tutorials in English to enhance colleagues' digital literacy and facilitate knowledge transfer. Additionally, I have helped implement the narrowcasting system and have provided concise trainings to our content publishers all over the world.Global Web Presence: I prepare content for and manage our corporate website content worldwide, ensuring a consistent and compelling online presence.Agile and Scrum Expertise: I have planned and implemented the SharePoint-based intranet using Agile/Scrum methodology.Training and Technical Support: I organize and conduct training sessions, both on a mass scale and one-on-one, complete with thoughtfully designed graphics. Additionally, I offer unwavering technical support to colleagues across 25 countries.