Tim Atkinson Email & Phone Number

Summer Hill, Nsw, Au

Budget: $10mil + (multiple concurrent projects)Vendors: Microsoft Dynamics Business Central, Microsoft Dynamics ERP, Microsoft Dynamics CRM, Microsoft Azure, Dell Boomi, Microsoft CSP Billing, ServiceNow, Microsoft PowerBI, Continia, BinaryStream Subscription Billing Suite, Microsoft SharePoint, ServicePath CPQProgram Manager role leading the delivery of multiple concurrent streams within the internal business and technology program (DCT). Streams cover transformation of project/portfolio management, resource management, subscription/recurring billing, billing-GL integration, enterprise data warehouse and reporting, enterprise document management and configure/price/quote platform.Key projects delivered:- New Enterprise Data Warehouse platform on Microsoft Azure with PowerBI reporting overlay- Integration and migration of managed service contracts from external billing system(s) into Microsoft Business Central with BinaryStream Subscription Billing Suite.- Implementation of new enterprise document management and information platform using PowerBI and SharePoint.- Project/Portfolio management solution in ServiceNow SPM, integrated with Business Central projects.- Enterprise resource management in ServiceNow- Implementation and onboarding of pre-sales quoting to ServicePath CPQ- End-to-end strategy and solution for the onboarding, management and billing for managed service contracts, incorporating product catalogue strategy and lifecycle, data integration between Business Central and ServiceNow and integration of multiple external billing systems to the GL.

Summer Hill, Nsw, Au

Budget: $10mil + (multiple concurrent projects)Vendors: Genesys, Microsoft Teams, Microsoft Sentinel, SentinelOne, Carbon Black Endpoint, Splunk, Check Point firewall, f5Senior project management role leading the delivery of multiple concurrent projects covering Contact Centre, Unfied Communications and Managed Security/SOC for large enterprise customers.Key projects delivered:- Implementation of new Genesys contact centre solution for a major hospitality organisation- Migration of multiple customers from legacy phone systems to Microsoft Teams Calling- Onboard multiple net-new managed security (Microsoft Defender, Carbon Black Response, Sentinel One) customers, including Security Operations Centre (SOC)

Neutral Bay Junction, Nsw, Au

Castlerock Consulting serves primarily as a personal contracting entity. In addition, Castlerock provides cloud-based SIP telephony, PBX and corporate SMS services via voipl (https://voipl.co).

Summer Hill, Nsw, Au

Budget: $10mil + (multiple concurrent projects)Vendors: Microsoft Dynamics Business Central, Microsoft Dynamics CRMBusiness Stream Lead for 4 streams within an enterprise-wide transformation programme, resulting from M&A activity. Consolidation, integration and transformation of CRM (Microsoft Dynamics CRM), ERP (Microsoft Dynamics Business Central), contract management & billing systems. Key Project Achievements:1. Establishment of an end-to-end contracts management capability in Business Central.2. New Configure Price Quote (CPQ) capability across multiple business and product lines.3. Consolidation of multiple billing platforms onto a single integrated billing solution.4. Consolidation of multiple CRM platforms to Microsoft Dynamics CRM.

Sydney, New South Wales, Au

Budget: $5mil + (multiple concurrent projects)Vendors: Microsoft Teams Room, Logitech, Yealink, Ribbon, Microsoft Azure, Google CloudProgram management of multiple concurrent programs/projects, including both internal and external customer initiatives.Key projects:- Data centre cloud migration and decommissioning- Fitout projects to install Microsoft Teams Rooms at multiple customers- Strategy engagement to define scope of digital transformation projects- Overall project delivery and portfolio governance for the Vytec portfolio

Sydney, New South Wales, Au

Manage pricing and contract terms across multiple product sets, including wholesale voice calling, Teams Calling as a service and contact centre as a service.Key achievements:- Modular pricing model across all services and products- Multi-telco, least cost routing pricing model allowing customers simplified billing- Design of new Teams Calling solution pricing and cost base- Standardisation of internal resource pricing- Deliver standardised contract terms for all new products

Crows Nest, New South Wales, Au

Budget: $20mil + (multiple concurrent projects)Vendors: Microsoft Teams Room, Logitech, Yealink, Ribbon, SippysoftOverall portfolio lead on all projects on behalf of the customers or internal stakeholders. Accountable for delivery performance, portfolio governance and ensuring solutions operationalised effectively.Key projects delivered:- New IVR platform implementation and migration of all customers with zero downtime- Upgrades to core routing session border controller cluster to enable full high availability- New monitoring solution implementation for internal data centre infrastructure- Implementation of multi-telco, least-cost voice routing solution- Enterprise, multi-tenant Microsoft Team Direct Routing solution, integrating full PSTN for AU & NZ- Migration of on-prem multi-tenant PBX to cloud- Implementation of new WAN capability to service customer sites

Sydney, Nsw, Au

Engaged to provide project delivery advisory services to recently-founded service integrator & service provider looking to expand into full managed services. Services provided:- Process design for project delivery and handover to operations- Act as delivery lead for several major tenders- Commercial pricing advice on integration of project delivery

Sydney, New South Wales, Au

Technology leader and primary IT relationship owner within Business Integration for the Westpac Group Business Units (Finance, Risk, HR, Compliance, Legal & Secretariat). Accountable for defining overall technology direction, strategy and roadmaps as well as Group Technology project/service delivery, portfolio governance, risk management and operational performance across all of the business areas within Group Business Units.Accountable for relationship management across a wide and diverse stakeholder group including multiple CxO executives (CHRO, Group CFO, Group CRO, Chief Compliance Officer) and their direct reports and for bringing all Group Technology services to the business together to ensure that business needs and outcomes are met.Accountable for defining digital transformation and staff experience strategy across corporate core. Focus on improving the staff experience for Westpac Group employees through delivering new platforms and capabilities to help digitally transform the Group Business Units.Key digital transformation projects delivered:- Migration of Core HR from on-premises ERP (Oracle eBS) to Oracle HCM Cloud- New cloud corporate intranet hosted in AWS on Adobe Experience Manager- Major implementation to replace statutory market reporting platform with Oracle Hyperion- Digitise delivery of legal matter management using iManage document management

Sydney, New South Wales, Au

Budget: $150mil + (multiple concurrent programs, direct team of 50, virtual team of over 200)Vendors: Telstra, Optus, IBM, Cisco, Crestron, Samsung, NEC, CondecoAccountable for the overall direction and delivery of technology within Westpac's WorkSMART agile environment and governance and delivery of all Property-related projects with Westpac Group (Circa $150m annual portfolio spend). Manage a direct team of around 50 staff with a virtual team of over 200.Lead definition of overall technology strategy for all Westpac buildings, definition and approval of board-level business case, construction consulting engagement(s) to ensure that Westpac requirements are reflected in build and lead delivery of all outcomes across multiple simultaneous locations.Drive strategic direction, manage C-level stakeholders and ensure delivery of all initiatives to meet business outcomes.Key projects and achievements:- Award-winning 60,000sqm new Westpac office at Barangaroo and the revitalisation of the St. George campus at Kogarah. Runners-up for the best programme in Westpac Group in 2015.- Delivery of the highest density mobile IBC at the time at Barangaroo allowing for more than 6,000 mobile devices over 60,000 sqm to align to Westpac’s OnePhone solution of corporate staff all using mobiles.- Design, approval and implementation of an enterprise-wide wireless solution for Westpac, covering all corporate sites and branches.

Sydney, New South Wales, Au

Budget: $100mil + (direct team of 30, virtual 150)Vendors: Telstra, Optus, IBM, Cisco, Avaya, Call Design, Crestron, Samsung, NEC, CondecoProgram lead for governance and delivery of all programmes and projects within the Voice, Contact Centre and Property portfolios Major projects included:- Implementation of the ‘OnePhone’ program to provide one phone device (mobile/corporate/contact centre) for each staff member and remove duplication, saving close to $350,000/month- St. George Business Connect to connect SME customers directly to bankers via video conference (Individual St. George Star Award Winner for this project).- Multiple system upgrades across the Contact Centre environment, covering Avaya telephony, voice recording, workforce management and IVR

Sydney, New South Wales, Au

Budget: $50mil + (multiple concurrent programs)Vendors: Telstra, IBM, Cisco, Microsoft, Dell, ToshibaLead delivery of all Property/Technology-related projects for the newly formed Westpac Group (following the merger with St. George Bank). Built a completely new team to manage all aspects of delivery and build customer relationships to drive growth in the portfolio size.Works involved implementation of all site infrastructure, such as WAN, LAN and wireless. Major projects included:- Sydney Space for Growth (in-situ intensification of 275 Kent St)- Implement property consolidation strategy to move from 13 buildings to 8 in Sydney- Delivery of 140 Westpac branch fitout projects in a 1-year period

Sydney, Nsw, Au

Lead commercial management stream for new trading platform. 16 new and 8 existing contracts with external partners over a 5-month period. Lead definition and documentation of business requirements, commercial engagements and negotiations, legal review and execution of agreements.All contracts delivered within project milestones and expected commercial terms/outcomes.

Sydney, Nsw, Au

Infrastructure Program Manager/Consultant for the Macquarie Private Wealth business. Responsible for setting direction and implementing all infrastructure-related work in delivering business outcomes.Key projects included:- Infrastructure design, delivery and overall commercial management for online trading platform- Delivery of an ETL (enterprise transform and load) capability- Initial strategy and infrastructure solution for the Macquarie Shelley St new office fitout

Mba (Exec), Business

Mit Digital Transformation And Strategy Programme

B.E. (Electrical), Information Systems Engineering

Education record

Prince2 Practictioner