The Connected Hive provides contact center solutions, technology solutions, and consulting services to businesses seeking to enhance their customer experience. We help businesses select the best contact centers by finding companies that meet their customer experience needs. I offer my clients 20 years of expertise in the contact center industry, and access to my carefully crafted relationships with contact center owners and CEOs. I have a wealth of knowledge and expertise in navigating the complexities of the industry and discerning top criteria to source for in a contact center provider. In collaboration with me, you get my invaluable industry insight, full transparency, understanding, and consistent communication, as well as my experience and proven history in the following:Negotiating complex $MM deals with Fortune 100 to 1,000 companies.Vast experience with contact centers that are HIPAA certified, PCI compliant, and SOC2 certified.Proven success of partnering with large corporate accounts for more than 15 years in CPG, healthcare, telecom, e-commerce, financial services, food delivery services, government agencies, and others. https://www.theconnectedhive.com/

Midwest Contact Center Association is a contact center organization put together by contact center professionals for contact center professionals. The focus of the MWCCA is to bring those that teach best practices in our industry to you in 6-8 meetings per year. You get takeaways that you can implement immediately and the chance to meet regularly with your contact center professional peers. We all face the same problems and the collective wisdom in the industry will help you much quicker than searching for the answers alone. If you are in this Industry in the Midwest then come check out an upcoming event at www.mwcca.org

As VP Sales and Marketing, I report to the President and company Owner and lead a team of sales and marketing professionals nationwide and oversee all sales and marketing for outsourced contact center solutions. Ansafone owns and operates redundant outsourced contact centers in Florida and in California and provides services to some of the most recognized and respected companies in the U.S. ► OUR SERVICES• Customer Service • Lead Generation• Technical Support • Customer Acquisition• Customer Loyalty• Up-selling, Cross-selling• Win-back Campaigns• Sales and Order Processing Programs• Enrollment, Health Plans, Continuity Clubs, Membership Programs• Social Media Support• Market Research► Contact me at: TAustrums@ansafone.com

As VP Sales and Marketing, leading the company to rapid and consistent growth from 180 call center stations to 1,500 stations in multiple domestic call center locations through closing Fortune 500 and mid-sized contracts.• Developed and implemented strategic marketing solutions through trade shows, networking, pay-per-click advertising, and social media for contact center business.• Personal sales produced new Fortune 500, Government, and mid-sized business contracts in the financial services, healthcare, technology, wireless, insurance, tourism, educational, consumer products, and retail industries. • Member of executive management team reported directly to the CEO/President. Collaborated to provide strategic direction for business development, marketing, business processes, technology requirements, and program implementation.• Traveled up to 40% within North America to acquire new accounts, grew existing business, and exhibited and attended National trade shows and networking events for contact center sales.

* Closed numerous Fortune 500, medium, and small accounts in the financial services, wireless, telecommunications, continuity / lifestyle club, and publishing industries.

* Doubled sales revenues every year through signing accounts such as MBNA Bank, Chase, Cendant/Trilegiant, Chaners Publishing, and Time Life.* Acquired Fortune 500 contracts within 6 months of employment and was top sales producer for almost five years, consistently outperforming sales goals every quarter.* While at ACI, the company grew from a 35 station local call center to over 500 stations in multiple call centers in several states.* When recruited by The Connection, I left ACI ongoing business accounts that positioned the company to pursue an initial public offering.

* Conducted market research through focus-group analysis and business journals/census data to support Marketing Consultant Executives determine market penetration, consumer buying habits, and consumer decision-maiking processes.* Invited to sit in on high-level business meetings with Fortune 1000 C+ executives. While watching seasoned Marketing Executives present their pitch, I had an "epiphany" that my vocational calling was to SELL solutions to meet client issues/challenges. I've been a successful sale producer ever since.

* First job out of college. Was one of 500 recruits for the Sales Management Training Team.* Supervised up to 21 sales associates for several departments including Young Men's, Men's Shirts and Ties, and Marketplace. * Consistently achieved top sales performer in every department I worked in.* Most of the time, my sales team outperformed their sister sales teams at all other store locations.