A successful history of multi-unit management, sales, sales team management and development with expertise in customer interactions and service levels, relationship building and operational implementation. Actively manage a P&L and sales plans. Background in researching and determining the correct product assortment and services for customers. Negotiate with current and potential vendors in regards to service levels, pricing and affinity programs. Develop new sales programs, processes and materials, and then execute implementation through the use of written and verbal communications. Conduct facilitated training in-stores, in organized meeting formats, and in customer offices discussing features and benefits of products, services and methods. Use MS Office products extensively for communication, training and analytic purposes. ASE Certified Service Consultant, been in automotive service industry for almost 20 years.