Retail Field Operations Manager
CurrentKey support to the Retail leadership group, with the effective and efficient delivery of numerous projects and day to day business objectives within Sky Retail. Led and involved in the strategic delivery of change projects from start to finish during my time in role. These varied in scope and range. Creation and implementation of performance plans for 750 sales advisors via the leadership team; delivery of training for new IT systems and processes; new store openings; led a Quality improvement group to improve profitability; delivery of management coaching to improve sales delivery in the field; assisting with recruitment; introducing time management and rota tools to improve staffing levels at the Retail sites. All helped to deliver a more efficient delivery of sales and customer experience across the Sky Retail team. Communicated and interacted with all relevant stakeholders and levels of management within Sky Retail and other departments across the business.