ODUM.digital is a powerful network of independent digital challengers/external CIOs targeting Belgian organizations of 25-500 employees. ODUM.digital focuses on guiding growing SMEs, family businesses and non-profits that want to realize a strategic digital transformation.Each ODUM.digital Coach is a challenger, someone who questions the status quo. We collaboratively come up with innovative ideas in a creative and transparent manner, working with your team, customers, and partners. All… Show more ODUM.digital is a powerful network of independent digital challengers/external CIOs targeting Belgian organizations of 25-500 employees. ODUM.digital focuses on guiding growing SMEs, family businesses and non-profits that want to realize a strategic digital transformation.Each ODUM.digital Coach is a challenger, someone who questions the status quo. We collaboratively come up with innovative ideas in a creative and transparent manner, working with your team, customers, and partners. All of this is complemented by a concrete strategy and technology/IT architecture design.SMEs are not helped by quick advice and a simple action plan. ODUM guides your organization through its effective digital transformation, taking into account the human impact that such transformations entail. It is important for the ODUM digital challengers to truly immerse themselves in your business. Based on experience, we know that a successful digital transformation typically takes between 18 and 36 months.ODUM digital challengers do not assume day-to-day operational leadership. Instead, we support your people and help them grow by initiating and guiding projects together, monitoring their progress. Show less

Change is the only constant. We help our customers to deal with this and facilitate the redefinition of the business strategy, analyse and advise in which areas digitalisation offers an advantage and guide the customer in the roll-out. For more than 20 years, we have been making products and companies better by linking a strong strategic vision to the pragmatic execution of digital projects and the coaching of management and internal teams during this process. Our core competence is in… Show more Change is the only constant. We help our customers to deal with this and facilitate the redefinition of the business strategy, analyse and advise in which areas digitalisation offers an advantage and guide the customer in the roll-out. For more than 20 years, we have been making products and companies better by linking a strong strategic vision to the pragmatic execution of digital projects and the coaching of management and internal teams during this process. Our core competence is in digital products and digitally supported processes. Some of our customers: Vandelanotte, Eurabo, KBC, Woema, Telsmart, Orange, iCapps, Delhaize, Arteveldehogeschool, Isabel, KISP, Miras, Mediahuis, iMinds, Autodesk, QuickOrganics. Want to discuss your challenges? Feel free to book an introduction meeting on https://calendly.com/tim-bertens/1h-meeting Show less

Management of multiple divisions: Data Entry, Provisioning, Callcenter, Customer Care, IT, Business Process Management and Project Management Redefinition and reorganisation of the company's operational model to optimize customer services by redefining tasks and roles, combining teams and simplifying organisational structure, introducing service delivery management, product dashboard, customer satisfaction as KPI and continuous process improvement. Redefinition of the service… Show more Management of multiple divisions: Data Entry, Provisioning, Callcenter, Customer Care, IT, Business Process Management and Project Management Redefinition and reorganisation of the company's operational model to optimize customer services by redefining tasks and roles, combining teams and simplifying organisational structure, introducing service delivery management, product dashboard, customer satisfaction as KPI and continuous process improvement. Redefinition of the service model for euCare (home services for heating systems, electricity and plumbing) resulting in smoother operations with higher customer satisfaction (NPS from 3% to 32%) and stabilizing churn (from 8%+ to 4%) Show less

General management and setup of IT Department (from 8 to 25-30 resources) based in Belgium. Operational split from former mother-company after MBO and renewal of IT infrastructure and business applications in both the Netherlands and Belgium supporting a variety of internal processes: telecom billing, commission calculations, financial management, CRM, integration, provisioning, reporting, webportalsImplementation of experts group in Business Process Management. Setting up monthly board… Show more General management and setup of IT Department (from 8 to 25-30 resources) based in Belgium. Operational split from former mother-company after MBO and renewal of IT infrastructure and business applications in both the Netherlands and Belgium supporting a variety of internal processes: telecom billing, commission calculations, financial management, CRM, integration, provisioning, reporting, webportalsImplementation of experts group in Business Process Management. Setting up monthly board report measuring different KPI’s and company wide agile change methodology providing flexibility in this ever changing business at one hand but providing stability in change execution.Member of steering committee of different projects boards (euCare platinum, euApp, euAPI and others) and product development of managed IT services for SME (partner selection, business case development, commercials negotations) and permanent board member Show less

Management of division responsible for all enterprise applications (CRM, Telecom Billing, Commissions, Financials, MIS/Reporting, EAI, Webportals) used throughout Europe in 8 different countries. Team consisted out of 18 developers spread over UK and Belgium

Setup of IT department developing and supporting regional productlines and business processes. Within this department the technical and functional setup was done of business applications and platforms supporting these productlines.