Tim Bicknell Email & Phone Number

Detroit, Mi, Us

Hanover, Md, Us

Test Manager – State of Michigan Unemployment Insurance Agency (UIA)Manage testing activities for the Michigan Unemployment Insurance Agency account.• Manage the testing initiatives for the Michigan Unemployment Insurance (MiUI) program – replacing the current State of Michigan unemployment web application.• Provide testing strategy and opportunity roadmap to improve the testing tools, initiate automation efforts, identify data needs (both real and obfuscated), and cross-train current staff in Azure DevOps. • Test coordination between the Deloitte development/testing teams and the UIA BA/testing teams.• Identified opportunities with the Quality Assurance team to modify their testing procedures to align more clearly with the audit needs of the State of Michigan.• Designed UAT test plans, defined the defect process, and created multiple metrics packages. • Collaborate with vendor partners for interface testing via web service API’s and SFTP locations.

United States, Us

Test Manager – Software Testing ValidationManage testing activities for the Wisconsin Medicaid account.• Help reform testing activities and build an automation strategy to improve quality and speed.• Align resources to project work, driving best practice methodologies in testing effort. • Mentor Team members in career development by identifying SQL training as a gap in data collection and creation. • Assisted in requirement and code reviews. • Refined estimation process to adequately staff resources.• Updated defect tracking procedures, root cause analysis, and metrics reports.

Detroit, Michigan, Us

Global Engineering Group Manager (EGM) – Software Testing Validation• Managed customer experience validation for Europe, South America, and Asia that produced workshare agreements to increase in-region testing capabilities by 18%. Also provided valuable insight and feedback to the regional leaders that boosted confidence in the delivery of the products.• Refined existing QA standards, methodologies, processes, and documentation while implementing new strategies that resulted in a 27% reduction in test case creation while cutting defects released into production by 76%.• Participated in PI planning utilizing SAFe methodology which helped guide the programs direction on which projects were most impactful, leading to a rise in customer satisfaction.• Managed automation and virtualization strategy efforts that increased the testing capacity by 6-fold while decreasing staffing need by 33%.• Managed budget, including procurement for all hardware, software, and tools that allowed for the reuse of materials and limiting the need for physical vehicles that saved over $200,000 per year.• Guided, mentored, and provided career-building guidance to team members that led to increased skillsets and more satisfied employees that increased overall People Leader feedback to 4.52 out of 5 rating.• Collaborated with business analysts, Project Management, development, and additional testing teams to provide step-by-step processes improvements that increased productivity by 14%. • Fostered a climate of continual learning by earning a Bachelor of Science degree from Western Governors University in Cybersecurity, obtained 8 technical certificates, earned both a Six-Sigma Greenbelt and Blackbelt certificate from General Motors, and improved leadership capabilities with internal training opportunities. Encouraged team members to do the same that resulted in a 22% increase in team skillsets.

Houston, Texas, Us

Senior Test DirectorEstablished and managed the testing organization for the Ohio Medicaid account.• Designed and presented the benefits of a testing organization to the Account Executive (AE), laying out a path to increase automation by 50%, decrease resource headcount by 15%, and improve quality throughout the organization within a 2-year timeframe. Results were far better than expected with an increase in automation of 452%, reduced headcount by 77%, and increased quality according to the measurement of defects currently in production by over 1000%. • Ensured testing processes, tools, and artifacts aligned with the agreed upon methodologies to the approval from state auditors, thus increasing customer satisfaction.• Managed Ohio Medicaid account testing activities inclusive of Adjudication, Managed Care, Eligibility, Business Operations, and Information and Analytics that allowed for internal resources to cross-train in different areas of the application, thus increasing skillsets and employee satisfaction. • Improved proper reporting on release, program, and project testing status to the Account Executive’s Staff and client that enabled the program to meet service level agreements for the first time and effectively take the program from a red status to a green status.

Boston, Ma, Us

Managed HP Quality Center administration team, increased support techniques, and helped guide testing teams on the proper use of the testing tool.• Managed a team of remote and on-site resources to support and upgrade HP Quality Center to HP Application Life Cycle Management system that increased the capabilities of the tool for utilization in the Software Development Life Cycle, allowing for all teams to collaborate instead of just a dedicated testing management tool.• Increased personal skillset by completing Design for Six Sigma Green Belt and HIPPA Compliancy certifications that helped stimulate positive changes resulting in increased customer satisfaction.• Defined road map strategy for Quality Center including replacement of a document repository application with the requirement module of Quality Center, using agile methodology, that improved requirement to test case linking by 34%.