Tim Biskup Email and Phone Number
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Experienced leader building teams in new or changing environments. Focus on digital marketing, customer databases, and marketing technologies and operations. I excel at creating environments where teams can build their ideation and strategic thinking skills to identify and win opportunities beyond the basic ask.The disruption AI brings is reminiscent of the changes that happened to CRM in 1999 with the advent of digital marketing. With proven resilience, innovation, governance, and exceptional outcomes I am confident I can help companies navigate the new complexities and evaluations necessary.
Jam Creative Consulting
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CmoJam Creative Consulting Dec 2024 - PresentResponsible for creating all elements of a Marketing function within Jam from ideation to strategy to content to execution.
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Cmo / CioGrowth Spectrum, Llc Apr 2018 - Present• Leading transformation from marketing operations delivery to professional and team development coaching business. GTM, vision alignment, CX, BI, and data governance. -
Senior Director Solutions & DeliveryBlend360 Oct 2022 - Mar 2024Columbia, Maryland, Us• Led and grew a talented team of billable Project Managers and Engagement Leads from 5 to 24 across the US, India, and Uruguay. Projects were a mix of Data Science, Data Engineering, and Business Intelligence.• Facilitated the development of flexible (agile and waterfall) standards, artifacts, AI tools, and resource management capabilities to create rapid but sustainable growth.• Q2 2023 Camaraderie Award for leading MVP fast implementation of HubSpot. -
Senior Director, Program DeliveryEpsilon Nov 2021 - Oct 2022Irving, Texas, Us• Led multiple diverse teams across analytics, email, SMS, customer database, loyalty, data governance, security, and CDP.• Persistent (polite) challenging of large CPG client’s anti-fraud tool selection. I was able to stop a multi-million-dollar implementation that would have negatively impacted consumers ability to login, created more points of failure, and solved the opposite fraud problem from what was needed. -
Project Manager / Team LeadHarte Hanks Feb 2017 - Nov 2021Chelmsford, Ma, Us• Proactively led transformation of multiple campaign management and customer data warehouses. Reduced operating costs 90% for affinity marketing database. Reduced costs 75% on automotive leads database while increasing MTBF and decreasing MTTR.• Hands-on SQL ability allowed me to save business $250,000 on CAN-SPAM bug fix. -
Digital Delivery ConsultantHarte Hanks Aug 2015 - Feb 2017Chelmsford, Ma, Us• Led multiple teams in delivering strategic and operational changes in Email, B2B marketing, outdoor advertising, DRTV, direct mail, marketing automation, and customer databases.
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Director CrmProgressive Business Publications Feb 2014 - Aug 2015Malvern, Pennsylvania, Us• Led analytics, business intelligence, and business process improvement to drive change in the newsletter publishing and e-commerce webinar business models. -
Vp, Solution DeliveryThe Agency Inside, A Harte Hanks Company May 2010 - Feb 2014Chelmsford, Ma, Us• Dual role leading agency digital marketing project management team and email marketing strategy and analytics.• Increased email e-Commerce sales by 16-34% for multiple consumer goods clients.• Increased engagement and mailable universe by 90-100% through rigorous testing.
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Business Process ManagerMars Direct Dec 2005 - Mar 2010Mclean, Virginia, Us• Built an operations, analytics, systems, and customer experience team for MYM&M’S from 5 to 100 and leaned it down to 50 as we grew from $500k a year to $80MM a year in three years.• Championed system and process changes to improve On-Time and Complete from 50% to 99.97% and Net Promoter Score from 11 to 55 by creating customer-centric data KPIs and resolving gaps to excellence. • Led Go to Market insight analysis, then later, led price testing that saved us from losing $60MM in 2008. -
Information Manager - CrmMars Direct Dec 1999 - Dec 2005Mclean, Virginia, Us• Led development of global Consumer Affairs vision, tactics, data, and systems to manage the changes created by the impact of Web 1.0 and the digital globalization of consumers.• Built an internal digital agency to create and execute email marketing, consumer self-service web tools, a CRM database, and brochureware sites so all brands could build a digital presence.
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It Support ContractorCondor Technology Solutions, Inc. Mar 1999 - Dec 1999• Managed internal IT help desk operations (ACD, PBX, IVR, SYMON) for Mars.• Created the first customer insights database for M&M/Mars.• Led targeting and deployment of SNICKERS email to 452 people getting 45,000 clicks. -
Operations LeadSmithkline Beecham Mar 1996 - Mar 1999Brentford, Middlesex, Gb• Managed operations for 350-seat call center for pharmacy benefit management calls.• Developed statistical models to better forecast calls and illustrate impact of deviations. -
Senior Customer Service RepresentativeSmithkline Beecham Nov 1994 - Mar 1996Brentford, Middlesex, Gb• Programmed point solutions across IVR testing, staff scheduling, and CSR escalation tracking.
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Fulfillment Center SupervisorInvestment Advisors Mutual Funds Feb 1994 - Nov 1994• Developed bespoke inventory management application to track costs, locations, movements, and ordering windows.
Tim Biskup Skills
Tim Biskup Education Details
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Minnesota State University, MankatoOrganizational Studies W/ Specialty In Mathematics -
University Of MinnesotaChemical Engineering Honors
Frequently Asked Questions about Tim Biskup
What company does Tim Biskup work for?
Tim Biskup works for Jam Creative Consulting
What is Tim Biskup's role at the current company?
Tim Biskup's current role is Customer Data and Digital Marketing Team Leader | Athlete (Run, Bike, Swim) | Father of 5, including a Special Olympics athlete.
What is Tim Biskup's email address?
Tim Biskup's email address is ch****@****ail.com
What is Tim Biskup's direct phone number?
Tim Biskup's direct phone number is +121565*****
What schools did Tim Biskup attend?
Tim Biskup attended Minnesota State University, Mankato, University Of Minnesota.
What skills is Tim Biskup known for?
Tim Biskup has skills like Crm, Analytics, Strategy, Email Marketing, Direct Marketing, E Commerce, Business Analysis, Cross Functional Team Leadership, Marketing, Database Marketing, Digital Strategy, Management.
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