Tim Biskup Email & Phone Number

Elkins Park, Pa, Us

Responsible for creating all elements of a Marketing function within Jam from ideation to strategy to content to execution.

• Leading transformation from marketing operations delivery to professional and team development coaching business. GTM, vision alignment, CX, BI, and data governance.

Columbia, Maryland, Us

• Led and grew a talented team of billable Project Managers and Engagement Leads from 5 to 24 across the US, India, and Uruguay. Projects were a mix of Data Science, Data Engineering, and Business Intelligence.• Facilitated the development of flexible (agile and waterfall) standards, artifacts, AI tools, and resource management capabilities to create rapid but sustainable growth.• Q2 2023 Camaraderie Award for leading MVP fast implementation of HubSpot.

Irving, Texas, Us

• Led multiple diverse teams across analytics, email, SMS, customer database, loyalty, data governance, security, and CDP.• Persistent (polite) challenging of large CPG client’s anti-fraud tool selection. I was able to stop a multi-million-dollar implementation that would have negatively impacted consumers ability to login, created more points of failure, and solved the opposite fraud problem from what was needed.

Chelmsford, Ma, Us

• Proactively led transformation of multiple campaign management and customer data warehouses. Reduced operating costs 90% for affinity marketing database. Reduced costs 75% on automotive leads database while increasing MTBF and decreasing MTTR.• Hands-on SQL ability allowed me to save business $250,000 on CAN-SPAM bug fix.

Chelmsford, Ma, Us

• Led multiple teams in delivering strategic and operational changes in Email, B2B marketing, outdoor advertising, DRTV, direct mail, marketing automation, and customer databases.

Malvern, Pennsylvania, Us

• Led analytics, business intelligence, and business process improvement to drive change in the newsletter publishing and e-commerce webinar business models.

Chelmsford, Ma, Us

• Dual role leading agency digital marketing project management team and email marketing strategy and analytics.• Increased email e-Commerce sales by 16-34% for multiple consumer goods clients.• Increased engagement and mailable universe by 90-100% through rigorous testing.

Mclean, Virginia, Us

• Built an operations, analytics, systems, and customer experience team for MYM&M’S from 5 to 100 and leaned it down to 50 as we grew from $500k a year to $80MM a year in three years.• Championed system and process changes to improve On-Time and Complete from 50% to 99.97% and Net Promoter Score from 11 to 55 by creating customer-centric data KPIs and resolving gaps to excellence. • Led Go to Market insight analysis, then later, led price testing that saved us from losing $60MM in 2008.

Mclean, Virginia, Us

• Led development of global Consumer Affairs vision, tactics, data, and systems to manage the changes created by the impact of Web 1.0 and the digital globalization of consumers.• Built an internal digital agency to create and execute email marketing, consumer self-service web tools, a CRM database, and brochureware sites so all brands could build a digital presence.

• Managed internal IT help desk operations (ACD, PBX, IVR, SYMON) for Mars.• Created the first customer insights database for M&M/Mars.• Led targeting and deployment of SNICKERS email to 452 people getting 45,000 clicks.

Brentford, Middlesex, Gb

• Managed operations for 350-seat call center for pharmacy benefit management calls.• Developed statistical models to better forecast calls and illustrate impact of deviations.

Brentford, Middlesex, Gb

• Programmed point solutions across IVR testing, staff scheduling, and CSR escalation tracking.

• Developed bespoke inventory management application to track costs, locations, movements, and ordering windows.

Bachelor'S Of Science Applied Leadership, Organizational Studies W/ Specialty In Mathematics

Chemical Engineering Honors