Manage multiple projects for a variety of accounts from food and beverage to storage facilities. Coordinate with various stakeholders including program directors and support staff to ensure alignment with program objectives and timelinesProvide subject matter expertise for material orders, logistics, invoicing and billingImplement quality control measures to ensure the highest standards of program deliveryHandle work breakdown structure, scope change, risk management, and project metricsDevelop strategies to overcome obstacles while being a leader on white glove accountsBecame onboarding and developmental coach for new employees

Manage multiple projects in the Midwest and Mid-America regions for StarbucksCompleted over 1.3 million dollars in signage projects including sales, manufacturing, vetting installers, site surveys, permitting, and inspectionsCreate project plans to fit client and customer needs to deliver on time and within budgetSuccessfully managed over 60 projects at a time while utilizing time management and project trackingCoached and mentored new team members on internal and external processesWork collaboratively with my team, Starbucks construction managers, general contractors, signage installers, and city leaders Point of communication to navigate through roadblocks, ensure budget stability and on time delivery

Top tier technicians in weekly productivity ratings. Assisting with scheduling, interviewing, and onboarding new technicians.Focused on education to improve knowledge and experience of new and upcoming trends to better inform the customerImplemented a more interactive training program that provides an exemplary foundation for successManaged weekly mentoring session for colleagues on how to provide exceptional service Lead a team of 12 to increase customer satisfaction by 15% by implementing new treatment programs

Managed and opened the newest restaurant on the oldest golf course at Kiawah. Oversaw budgeting, forecasting and implementing design concepts for optimal flow. Recognize and respond quickly to changing market conditions and revised strategies accordinglyExecute menu cost analysis for both food and beverage to enable growing profit marginsDevelop policies and strategies for financial management including all revenues, expenses, and unforeseen cost

Managed daily operations including inventory, ordering, payroll, interviewing, training, and budget analysisPerformed a cost analysis which lowered expenditures on food, alcohol, and linens by 10%Implemented a marketing strategy to increase revenue by 13% the first yearEnsures customer loyalty by positive conflict resolution on social media reviewing platforms