• Aided in the collection and analysis of user data across diverse digital platforms, utilizing Google Analytics and Looker to identify trends and patterns crucial for strategic decision-making.• Identified pain points, usability issues, and opportunities for enhancement and provided actionable recommendations for UI improvements.• Conducted user testing and gathered feedback to help refine online experience enhancements.• Collaborated extensively with cross-functional teams, aligning online experiences with business objectives.

• Led construction and testing of HP's JetFusion 3D printer firmware, ensuring robust functionality.• Executed meticulous testing, setup, and troubleshooting of diverse test equipment for smooth operations.• Demonstrated proficiency in the use of and configuration of Linux workstations.• Developed and implemented scripts, streamlining essential processes and enhancing overall productivity.Acquired valuable skills in firmware development, equipment management, and process automation.Eager to apply technical expertise to future projects involving cutting-edge technologies and innovation.

• Demonstrated troubleshooting expertise, providing timely solutions for the collection account statistical analysis tool.• Offered dedicated client support, addressing concerns and ensuring optimal tool utilization through clear communication and tailored resolutions.• Extended support beyond the statistical tool, contributing to overall IT infrastructure stability and functionality.• Honed skills in troubleshooting, client support, and general IT administration.Eager to leverage expertise in future roles requiring a proactive and solution-oriented approach to IT challenges.

• Tasked with testing WideOrbit Streaming's radio automation, ad management, and analytics products.• Excelled in crafting detailed test and process documentation, ensuring thorough testing procedures.• Demonstrated commitment to quality by promptly submitting defect reports.• Contributed to the refinement and optimization of products.Expertise in Quality Assurance, Testing, Product Documentation, Radio Automation and Ad Management.

• Meticulously tested and enhanced functionality of Finvi's accounts receivable management software.• Key role in submitting detailed defect reports, validating, and verifying defect fixes.• Crafted comprehensive test case documentation to ensure rigorous testing standards.• Leveraged SQL queries to ensure robust product functionality.• Committed to maintaining high-quality software standards.Expertise in Quality Assurance, Software Testing, Defect Management, Test Documentation, and SQL Queries.