Tim Bowcock Email & Phone Number

ING changed the way Australians bank 20 years ago by launching the country's first high interest, fee-free online savings account. Since then, we've brought continued value to customers with home loans, transactional banking, superannuation, credit cards, personal lending and insurance. We are now Australia's fifth largest bank. My role is to engage with customers and deliver an amazing experience.

uno is the online mortgage broker that gives you the power to win at home loans. You can research, compare, check eligibility, apply and settle your new home loan all through one easy-to-use platform. We provide 24 x 7 platform availability plus extended hours 7 days a week support from Australian based home loan consultants that care about your particular situation and getting the best deal for you.

Salesforce.com are the market leader in enterprise cloud computing with over 100,000 customers including over 5,000 Financial Services Industry customers. We provision database, platform and business application technology that adapts to customer business needs in real-time. Salesforce.com technology is securely social and mobile as well as being efficiently elastic. The technology is highly configurable, including point and click development environments that are easy to work with, which means we can "go-live" with online customer facing, enterprise wide and departmental solutions faster than any other technology vendor. Our architecture is in a league of it's own and customers enjoy regular free upgrades full of valuable business functionality without suffering any associated upgrade or integration risk, pain or cost. 92% of our customers are happy to recommend salesforce.com and 74% have already. Of the business executives involved in purchasing salesforce.com subscriptions, 70% say our technology helped them acquire new customers. I managed a group of Banking, Insurance and Wealth Management customers, making sure they obtained maximum business value and benefit in return for their investments in technology.

LTX provide loan application processing and workflow Software as a Service (SaaS) and Business Process Outsourcing (BPO). I worked with lenders to improve loan application turnaround times and customer experience, improve quality of documentation and conversion rates, open up new distribution channels and manage multiple funding sources. This position also involved researching the market opportunity and collating market requirements from within commercial and institutional banks on how to use new technology to manage business lending processes, business banking account management, and overall management of lending risk exposure across the entire debt product portfolio within a Financial Institution.

Pisces Mortgage Business Unit provides CRM, loan product comparison, lending policy calculators and electronic application lodgement software and services to mortgage brokers and lenders. I managed this business unit including all staff and the business unit P&L, and worked with lenders to save them time and money through adoption of electronic loan application lodgement, and increase cross-sell through electronic referral management. I also worked with mortgage brokers and aggregation groups to make it easier for them to track loan application status, manage customer relationships and marketing campaigns as well as compare loan product information and perform fast and accurate qualification calculations across multiple lenders. This position also involved multiple capital raising exercises, both debt and equity capital raising, including merger negotiations, future earnings modeling and forecasting, company valuations, earn out clauses and transition planning for staff and sales synergies.

Ran my own business helping home buyers and investors secure the best finance deal that would be approved in the timeframe they required.

Sales of annuity technology services and associated project based services to major and global accounts. I worked with customers to maximise systems availability, outsource IT infrastructure and application support, set up and outsource multi-lingual service desks, deploy new applications and upgrades as well as consolidate server and storage infrastructure. I looked after a variety of accounts, mostly in the Financial Services Industry, some based in Australia, others based overseas in countries such as Singapore, Hong Kong, China, South Korea and Japan.

Worked for privately owned companies in Account Management and Sales roles working across a variety of industry verticals including Financial Services. These positions included new business and add-on sales of IT Infrastructure support services, disaster recovery and business continuity services as well as bespoke application development and implementation projects. This involved a variety of platform architectures from proprietary IBM platforms to open platforms and for a period of time travelling extensively throughout the Asia Pacific region building relationships with partners and potential customers. Highlight of this period was closing the sale of an Australian developed business application into a Shanghai Infrastructure development project in 1998.

Initially this position involved the delivery of Mainframe maintenance, installation and upgrade services to a group of Financial Services Industry customers in Sydney, both during business hour and via on-call or outside hours shift responsibility. Later on my role was management and continuous improvement of some key internal and customer deliverable projects, and then all Mainframe Customer Service Delivery into NSW Financial Services Industry and Government customers. This management role included responsibility for a team of 25 Customer Engineers, services revenue of $20 Million per annum and monthly Customer Satisfaction survey results in these key market vertical segments.

Master Of Management, Service Business Management And Finance

Certificate Iv, Finance/Mortgage Broking

Education record