As a member of the District's executive team I'm responsible for developing and executing a technology strategy that will support customers, employees, and partner organizations.Key activities to date include:-Development of an updated IT Strategy, Master Plan and Governance Model-Direction and leadership of teams supporting critical Operations and Business systems-Redefined the District's ITIL-based Service Catalog and related processes.-Development and implementation of the District's cybersecurity program-Implementation of on-premise, SaaS, private cloud, and hybrid cloud enterprise applications. -Contracting and vendor management-Project and Portfolio Management

I was a member of a senior leadership team responsible for ensuring the delivery of IT services and projects in a standardized, reliable, secure, and cost-effective manner. My responsibilities included governance functions for IT Outsourcing contracts as well as management of XPO's Infrastructure Project Management Office. I provided expertise in customer relationship management, project delivery, service management, contracting, vendor management, strategic planning, and administrative functions.

Con-way, Inc. became XPO Logistics on October 30, 2015. In this role I was responsible for planning, sourcing and negotiating outsourced and managed service contracts for IT services, including:-Network (WAN, LAN)-Telecommunications (VoIP, Mobile, Contact Center)-Information Security (Detection, Analytics)-Application Hosting (Data Center, SaaS)-Mainframe Support-Storage (SAN, NAS) Management-Database Management-Disaster Recovery Program-Hardware and Application Monitoring-End User Computing Support (Desktop, Laptop, Thin Client, Peripherals, etc)-Mobility Support (Cellular devices, tablets, handheld scanners)-Managed Print-Project Management / PMO

Developed a strategy to refresh a significant amount of technical debt in the network, telecommunications and security infrastructure. The process involved discovery of current technologies, business and application strategies, customer pain points and cost opportunities. The result was a strategy to execute a full, global refresh via the implementation of a managed services contract. Key Activities-Sourced and negotiated a large managed services contract with a Fortune 50 vendor.-Led the implementation of a full infrastructure refresh supporting more than 30,000 employees across 400 office locations with a combined team of over 160 FTE. -Implemented service delivery processes weaving together internal, vendor, and contract providers, including Service Desk integrations across all vendors (ServiceNow, Remedy, HPSM, etc.)-Managed a global WAN based on MPLS, IPSEC VPN, DMVPN, SIP and point to point technologies. -Supported ERP implementation (Oracle Financials) via hosted data center environment. -Implemented advanced security controls for data in transit and at rest for government and technology Supply Chain customers.-Developed and implemented service delivery processes, procedures, governance structures and status reporting for operational teams, business unit executives and end users.-Executed multiple, concurrent projects for customer start up, technology refresh and application deployments.

Responsible for the planning, operation and delivery of all enterprise data, voice, mobility, and video services to ~5,000 employees, as well as development and oversight of the County’s Information Security program. I transferred into this role to focus on a large-scale transformation initiative to converge the County’s data networks, telecommunications systems, data center footprint and security program. Key Activities:-Development and management of annual expense and capital budgets, including the creation of internal service rates for County customers and external partners.-Negotiated service delivery and support contracts with IT and Telecom providers.-Supported ERP (SAP) upgrade with responsibility for a portion of the BASIS Team. -Developed and staffed the County’s IT Security program based on ISO 27000 standards.-Created a new Enterprise Architecture that collapsed data, voice, and security services onto a new, sustainable infrastructure. -Built and migrated services from a legacy data center to a new, distributed application delivery environment. -Implemented controls to ensure the security auditability of the County and partner network, computing and mobility environments. -Ensured compliance with HIPAA, PCI, PHI, Homeland Security, CDC, State, and taxable authority laws, regulations and technical standards.

I was responsible for all the business and administrative functions for a large, complex IT organization. My areas of responsibility included budgeting, service rate development, A/P, A/R, procurement, contracting, vendor management, performance measurement and strategic planning.Key accomplishments-Developed activity-based cost and service rate models for annual IT budget processes.-Created IT's PMO and led a team that implemented all project management frameworks, processes and tools.-Managed enterprise application procurement activities including RFP development, contract negotiation and vendor management activities.

Responsible for a large, complex IT organization supporting multiple, diverse lines of business. Responsible for service delivery, budgets, compliance, and reporting in alignment with local, State and Federal laws, regulations and policies. Resolved complex labor (union) and legal issues in partnership with legal and human resource professionals.My tenure as CIO included annual budget development and union contract negotiation activities.

I successfully led and supervised talented network, security and telecommunications teams responsible for engineering and administering systems critical to the daily operations of ~6,000 employees and partner organizations. My team coordinated large-scale infrastructure projects including VoIP, videoconferencing implementation, service rate development, network and circuit design, data-flow analysis and others.My management responsibilities included development and management of ~$5M annual budget, development of activity-based service rates, and related financial management processes.

Responsible for all internal and customer-facing IT functions, including system architecture, configuration, administration and support. Additionally, responsible for customer implementation, upgrade, consulting and special need projects. As software customers increased in number, a demand for complimentary IT services increased so we created a new division (Integrated Technical Services) to provide outsourced and contracted general IT services. Key Activities:-Managed large, concurrent, technology projects for medical, dental and managed care customers. -Hands-on Infrastructure service delivery for internal and client environments.-Implemented and managed customers as an early SaaS provider in the industry, primarily via servers hosted from a CoLo and connected via IPSEC VPNs. -Created and managed the IHS web presence and related customer-facing services. -Principal in the creation of a subsidiary IT outsourcing and managed services division, including the development of strategic plans, budgets, sales and marketing campaigns, service rates, customer billing and administration processes.