Timothy Brackett Email & Phone Number

United States

Supporting US Federal government cybersecurity operations.

Hired staff, mentored and redefined the training delivery program, emphasizing technical proficiency and collaborative aptitude to align with Continuous Integration / Continuous Delivery SaaS product release methodology. Directed implementation of internal business systems, enhancing efficiency and scalability within the training business. Provided critical support to senior management by furnishing ongoing status updates and conducting quarterly business reviews to inform strategic decision-making.Streamlined processes to accommodate 25K learners across all training delivery functions.Collaborated with global sales team to assess, estimate, and present deals, resulting in 40% year-over-year increase in bookings.Designed and facilitated a train-the-trainer program enabling over 20 trainers across multiple identity security products and courses.

Austin, Texas Area

Oversee the technical training delivery for SailPoint products to customers and partners globally.

Austin, Texas Area

Provided over 4000 hours of technical education and mentoring on IdentityIQ and IdentityNow products to SailPoint staff, customers and implementation partners worldwide.Developed technical education materials, white papers and community articles describing core features, best practices and troubleshooting techniques for administrators of IdentityIQ and IdentityNow products.

For this team that supports four major market areas and handles 15,000 incidents per year, I was responsible for strategic planning, capabilities advancement, process maturity and oversight of daily operations.Increased Net Promoter System (NPS) score from 47 to 67 during first 3 quarters in roleDesigned and delivered project to migrate CRM data and processes of subsidiary business into division CRM, Salesforce.com Authored and negotiated statements of work on behalf of divisionAuthored standard service and support product descriptions for business unitsInitiated quality review and completed significant updates to existing business processes and contractual documentation of service and support operationsManaged multiple customer-facing solution delivery and internal improvement projectsInvited to and joined instructional team for Lean Six Sigma Green Belt programCompleted 12-month Leadership Development Program

Austin, Texas Area

The Motor Vehicle Systems & Services (MVSS) business delivers whole solutions - technology, hardware, services and support - to public and private customers operating intelligent vehicle identification systems in parking, tolling, public safety and vehicle registration markets. I represent the post-go-live service teams throughout the solution lifecycle - in service design, contract negotiations, ramp-up, go-live and production operations phases. In this effort, my goals are to establish success targets, to guide people and to define processes for ongoing profitability of multi-year engagements.3M Lean Six Sigma Green BeltMember of 3M National Bike Challenge TeamMember of 3M Special Spaces Project Team

Performance Tuning expanded its set of enterprise database centric consulting services with remote database environment management and remote DBA services. As Director of this service area I defined and released the original version of these new products by extracting intelligence from our senior consulting team, established partnerships to enable advanced delivery into these operations and led tactical service delivery. Core infrastructure IT operations were also included within my responsibilities.Orchestrated all organizational IT services, including overseeing the implementation of internal IT initiatives.Implemented and monitored IT governance and change management procedures to ensure effective controls and transitions.

As services director my responsibilities included delivery of software integration projects for client-site deployed systems and cloud-based custom solutions. I supplemented our small in-house team with off-shore technical resources with advanced integration skill sets. By coordinating uniquely skilled resources with projects I was able to deliver customized software solutions for SaaS and site-deployed products.Recovered and delivered on-time a project running at 55% deficit to create internal technical training program expanding coverage and capabilities of consulting operations.Led the technical assessment & recommendation for on-shoring a failing outsourced data migration program to enable recovery of client business and brand goodwill.Implemented strategies to enhance partner responsiveness via advanced forecasting techniques and heightened the transparency surrounding outsourced projects.

As Senior Director of Integration, I managed the post-merger business integration program of Simpler-Webb and HEIT to create a single corporate entity with realized synergies and operational efficiencies. My on-time completion of this program allowed HEIT to sell itself within the year, becoming part of the Computer Services, Inc. brand.

As VP of Services at Simpler-Webb I had responsibilities to ensure the successful delivery of all aspects of technology services to our customers: consulting projects, managed services and remote technical support. Within this role, I was charged with finding and implementing operational improvements across the whole organization to improve the accuracy and efficiency of workflow between business units.- Grew revenue by 18% year over year- Reduced unplanned overtime by 90%- Eliminated service contract renewal failures

My mission in this position was to fortify, enhance, and extend the consulting, support and IT infrastructure segments of the corporate infrastructure.