Timothy Brackett Email & Phone Number

United States

Supporting US Federal government cybersecurity operations.

Hired staff, mentored and redefined the training delivery program, emphasizing technical proficiency and collaborative aptitude to align with Continuous Integration / Continuous Delivery SaaS product release methodology. Directed implementation of internal business systems, enhancing efficiency and scalability within the training business. Provided.

Austin, Texas Area

Oversee the technical training delivery for SailPoint products to customers and partners globally.

Austin, Texas Area

Provided over 4000 hours of technical education and mentoring on IdentityIQ and IdentityNow products to SailPoint staff, customers and implementation partners worldwide.Developed technical education materials, white papers and community articles describing core features, best practices and troubleshooting techniques for administrators of IdentityIQ and.

For this team that supports four major market areas and handles 15,000 incidents per year, I was responsible for strategic planning, capabilities advancement, process maturity and oversight of daily operations.Increased Net Promoter System (NPS) score from 47 to 67 during first 3 quarters in roleDesigned and delivered project to migrate CRM data and.

Austin, Texas Area

The Motor Vehicle Systems & Services (MVSS) business delivers whole solutions - technology, hardware, services and support - to public and private customers operating intelligent vehicle identification systems in parking, tolling, public safety and vehicle registration markets. I represent the post-go-live service teams throughout the solution lifecycle.

Performance Tuning expanded its set of enterprise database centric consulting services with remote database environment management and remote DBA services. As Director of this service area I defined and released the original version of these new products by extracting intelligence from our senior consulting team, established partnerships to enable advanced.

As services director my responsibilities included delivery of software integration projects for client-site deployed systems and cloud-based custom solutions. I supplemented our small in-house team with off-shore technical resources with advanced integration skill sets. By coordinating uniquely skilled resources with projects I was able to deliver.

As Senior Director of Integration, I managed the post-merger business integration program of Simpler-Webb and HEIT to create a single corporate entity with realized synergies and operational efficiencies. My on-time completion of this program allowed HEIT to sell itself within the year, becoming part of the Computer Services, Inc. brand.

As VP of Services at Simpler-Webb I had responsibilities to ensure the successful delivery of all aspects of technology services to our customers: consulting projects, managed services and remote technical support. Within this role, I was charged with finding and implementing operational improvements across the whole organization to improve the accuracy.

My mission in this position was to fortify, enhance, and extend the consulting, support and IT infrastructure segments of the corporate infrastructure.