Timothy Brackett

Timothy Brackett Email and Phone Number

Cybersecurity Delivery @ Dignari, LLC
alexandria, virginia, united states
Timothy Brackett's Location
Austin, Texas, United States, United States
Timothy Brackett's Contact Details

Timothy Brackett personal email

n/a
About Timothy Brackett

My operational skills have been developed within organizations where building teams and establishing repeatable success strategies were required for market success. I am a lifelong student of Six Sigma methodologies for process improvement.I have 20+ years experience in technical service delivery including:Profitability Stewardship,Product Definition,IT Solutions Delivery,Negotiation,Cloud Computing,SaaS,ITIL Certified,Services Teams Management, Customer Implementations, Technical Training Development, Technical Instruction, Team Building, Facilitation,Project Management, M&A Integration,and Software Development.I value honesty, integrity and commitment.Specialties: I have the ability to look at an issue from multiple points of view in order to identify risks and to find the most beneficial solutions.I understand business decision drivers and how to relate those to service teams for best cost application and focus for revenue potential.I have found my experience and these abilities apply well to many positions.

Timothy Brackett's Current Company Details
Dignari, LLC

Dignari, Llc

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Cybersecurity Delivery
alexandria, virginia, united states
Website:
dignari.com
Employees:
75
Timothy Brackett Work Experience Details
  • Dignari, Llc
    Identity Security Engineer
    Dignari, Llc Jul 2024 - Present
    United States
    Supporting US Federal government cybersecurity operations.
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  • Sailpoint
    Senior Manager, Training Delivery
    Sailpoint Jul 2022 - Feb 2024
    Hired staff, mentored and redefined the training delivery program, emphasizing technical proficiency and collaborative aptitude to align with Continuous Integration / Continuous Delivery SaaS product release methodology. Directed implementation of internal business systems, enhancing efficiency and scalability within the training business. Provided critical support to senior management by furnishing ongoing status updates and conducting quarterly business reviews to inform strategic decision-making.Streamlined processes to accommodate 25K learners across all training delivery functions.Collaborated with global sales team to assess, estimate, and present deals, resulting in 40% year-over-year increase in bookings.Designed and facilitated a train-the-trainer program enabling over 20 trainers across multiple identity security products and courses.
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  • Sailpoint
    Training Delivery Manager
    Sailpoint Nov 2019 - Jul 2022
    Austin, Texas Area
    Oversee the technical training delivery for SailPoint products to customers and partners globally.
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  • Sailpoint
    Senior Lead Technical Trainer
    Sailpoint Feb 2016 - Nov 2019
    Austin, Texas Area
    Provided over 4000 hours of technical education and mentoring on IdentityIQ and IdentityNow products to SailPoint staff, customers and implementation partners worldwide.Developed technical education materials, white papers and community articles describing core features, best practices and troubleshooting techniques for administrators of IdentityIQ and IdentityNow products.
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  • 3M
    Technical Support Manager
    3M Jan 2015 - Jan 2016
    For this team that supports four major market areas and handles 15,000 incidents per year, I was responsible for strategic planning, capabilities advancement, process maturity and oversight of daily operations.Increased Net Promoter System (NPS) score from 47 to 67 during first 3 quarters in roleDesigned and delivered project to migrate CRM data and processes of subsidiary business into division CRM, Salesforce.com Authored and negotiated statements of work on behalf of divisionAuthored standard service and support product descriptions for business unitsInitiated quality review and completed significant updates to existing business processes and contractual documentation of service and support operationsManaged multiple customer-facing solution delivery and internal improvement projectsInvited to and joined instructional team for Lean Six Sigma Green Belt programCompleted 12-month Leadership Development Program
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  • 3M
    Service Group Manager
    3M Apr 2014 - Jan 2015
    Austin, Texas Area
    The Motor Vehicle Systems & Services (MVSS) business delivers whole solutions - technology, hardware, services and support - to public and private customers operating intelligent vehicle identification systems in parking, tolling, public safety and vehicle registration markets. I represent the post-go-live service teams throughout the solution lifecycle - in service design, contract negotiations, ramp-up, go-live and production operations phases. In this effort, my goals are to establish success targets, to guide people and to define processes for ongoing profitability of multi-year engagements.3M Lean Six Sigma Green BeltMember of 3M National Bike Challenge TeamMember of 3M Special Spaces Project Team
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  • Performance Tuning Corp
    Director Of Cloud Services
    Performance Tuning Corp Jun 2012 - Dec 2013
    Performance Tuning expanded its set of enterprise database centric consulting services with remote database environment management and remote DBA services. As Director of this service area I defined and released the original version of these new products by extracting intelligence from our senior consulting team, established partnerships to enable advanced delivery into these operations and led tactical service delivery. Core infrastructure IT operations were also included within my responsibilities.Orchestrated all organizational IT services, including overseeing the implementation of internal IT initiatives.Implemented and monitored IT governance and change management procedures to ensure effective controls and transitions.
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  • Accruent
    Senior Director Of Services
    Accruent Aug 2011 - Mar 2012
    As services director my responsibilities included delivery of software integration projects for client-site deployed systems and cloud-based custom solutions. I supplemented our small in-house team with off-shore technical resources with advanced integration skill sets. By coordinating uniquely skilled resources with projects I was able to deliver customized software solutions for SaaS and site-deployed products.Recovered and delivered on-time a project running at 55% deficit to create internal technical training program expanding coverage and capabilities of consulting operations.Led the technical assessment & recommendation for on-shoring a failing outsourced data migration program to enable recovery of client business and brand goodwill.Implemented strategies to enhance partner responsiveness via advanced forecasting techniques and heightened the transparency surrounding outsourced projects.
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  • Heit, Inc.
    Senior Director, Integration
    Heit, Inc. Sep 2010 - Mar 2011
    As Senior Director of Integration, I managed the post-merger business integration program of Simpler-Webb and HEIT to create a single corporate entity with realized synergies and operational efficiencies. My on-time completion of this program allowed HEIT to sell itself within the year, becoming part of the Computer Services, Inc. brand.
  • Simpler-Webb, Inc.
    Vice President Of Services
    Simpler-Webb, Inc. Jul 2009 - Sep 2010
    As VP of Services at Simpler-Webb I had responsibilities to ensure the successful delivery of all aspects of technology services to our customers: consulting projects, managed services and remote technical support. Within this role, I was charged with finding and implementing operational improvements across the whole organization to improve the accuracy and efficiency of workflow between business units.- Grew revenue by 18% year over year- Reduced unplanned overtime by 90%- Eliminated service contract renewal failures
  • Simpler-Webb, Inc.
    Consulting Manager
    Simpler-Webb, Inc. May 2006 - Jun 2009
  • Motive, Inc.
    Education Services Manager
    Motive, Inc. Dec 2003 - Dec 2005
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  • Micromain Corporation
    Services Director
    Micromain Corporation Mar 2003 - Dec 2003
    My mission in this position was to fortify, enhance, and extend the consulting, support and IT infrastructure segments of the corporate infrastructure.
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  • Clearcommerce Corporation
    Implementation Services Manager
    Clearcommerce Corporation 1999 - 2001
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  • Eti
    Education Services Manager
    Eti 1994 - 1999
  • Medic Computer Systems
    Manager Of Conversions
    Medic Computer Systems 1987 - 1994

Timothy Brackett Skills

Integration Process Improvement Enterprise Software Software Development Crm Project Management Saas Team Building Management Strategy Consulting Professional Services Business Process Improvement Leadership Databases Product Management Information Technology Business Intelligence Business Strategy Training Vendor Management Program Management Continuous Improvement Agile Methodologies Requirements Analysis Managed Services Salesforce.com Risk Assessment Team Leadership Partner Management Corporate Social Responsibility Technical Training Product Development Project Planning Business Development Security Project Sponsorship Pattern Recognition Data Center Solution Selling Disaster Recovery Pre Sales Six Sigma Enterprise Architecture It Strategy Software Project Management Executive Management It Service Management Profit And Loss Management Call Centers

Frequently Asked Questions about Timothy Brackett

What company does Timothy Brackett work for?

Timothy Brackett works for Dignari, Llc

What is Timothy Brackett's role at the current company?

Timothy Brackett's current role is Cybersecurity Delivery.

What is Timothy Brackett's email address?

Timothy Brackett's email address is ti****@****com.net

What are some of Timothy Brackett's interests?

Timothy Brackett has interest in Animal Welfare.

What skills is Timothy Brackett known for?

Timothy Brackett has skills like Integration, Process Improvement, Enterprise Software, Software Development, Crm, Project Management, Saas, Team Building, Management, Strategy, Consulting, Professional Services.

Who are Timothy Brackett's colleagues?

Timothy Brackett's colleagues are Amanda Holbert, Munirr Sesay, Ken T., Letania O., Alex E. Halili, Cissp, Lusine Sargsyan, Uxc, Olivia Lawrence.

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