Tim Burden Ii Email & Phone Number

Oviedo, Fl, Us

Oviedo, Fl, Us

Orlando, Florida, United States

Responsible for managing commercial projects, communicating, coordinating, and following up on the timing and quality of all of the details involved in the implementation of commercial installations of the organization’s products and services.

Greater New Orleans Area

Supervising the performance of Network Technology Technicians for the Greater New Orleans area, including installation and servicing of residential/commercial video, high-speed internet, telephone services, and home security systems and preventative and demand network maintenance. Assuring the delivery of the highest quality services to end users, establishes and maintains standards for satisfaction of the end users.Providing direction and guidance in the preparation of programs to assure adequate training and development of personnel to ensure optimal performance of individuals, including team leads and peer coaches.Assuring company compliance with safety regulations while promoting safety awareness among employees.Managing the field service operation to ensure that both short and long term operation objectives and financial goals are met.Establishing budgets and forecasts; assures operating costs remain within the approved budget.Assuring inventory control and maintenance by rendering vehicle, tools and material checks on field service representatives.Performing other duties as required.

Mason City, Iowa

Planning, organizing and directing the technical operations of all cable systems within the North Central Iowa operational area, serving 14+ communities including Mason City, Charles City, Forest City, and Hampton.Functioning as the key technical resource to Regional Management in technical planning and decision making by maintaining state-of-the-art knowledge of plant operations.Ensuring compliance with technical specifications for cable electronics and picture quality throughout the Region as regulated by governmental or franchise requirements, including CLI and FCC proofs.Acting as the technical liaison between the field and office, as well as assisting in coordinating dispatch/customer service efforts with the field to provide exceptional customer service.Ensuring compliance with pertinent FCC rules and regulations in all systems.Assisting the Regional Plant Manager in managing the vehicle fleet program.

Saint Louis, Missouri

As a Technical Service Supervisor, I led installation and service technicians to meet customer expectations, technical quality standards, employee productivity and company safety requirements. I maximize customer satisfaction through quality craftsmanship and operational excellence of the customer premise network. I was responsible for the hiring, training, development, and performance evaluation of my team. Here were some of my other responsibilities:Ensuring responsiveness and first time resolution to installation and trouble call work orders while adhering to company quality and safety standards.Resolve and proactively prevent customer escalations.Establishing positive employee relations through effective individual and team communication and providing ongoing support.Regularly observing and mentoring employees in regards to safety, quality, productivity and well-being.Coordinating and reinforcing employee training to ensure Technical Quality Assurance standards are met.Ensuring staff has and maintains necessary company-issued tools and equipment.Facilitating cross-functional communications and cooperation with internal departments and service partners.Instilling knowledge of all company products and services.Key projects and initiatives:Creating and implementing a new hire ride out program to reduce initial training time and increase knowledge base for new technicians.Trialing and implementing new logistic procedures for better tracking of equipment leading to a reduced amount of lost equipment.

Thibodaux, La

As a Field Audit and TQA Supervisor, I was responsible for leading the Louisiana team, covering the systems in Thibodaux, Bourg, Hammond, Slidell, and Eunice, LA. I supervised daily functions of quality control staff; schedule workflow; hire, train and evaluate staff. Also I worked with training resources to identify gaps in training curriculum, based on review of craftsmanship in the field. I was responsible for hiring, training, development and performance management of staff. Here were some of my other responsibilities:Actively and consistently support all efforts to simplify and enhance the customer experience Ensure quality control checks are completed satisfactorily; resolve escalated customer problems as necessary Provide quality assurance support and direction to field staff regarding new or existing technologies, company technical quality assurance (TQA) standards Mentor and assist in staff development through quality control feedbackProvide recommended areas for improvement within the drop network to managementEstablish positive employee relations through effective communication and ongoing supportHere are some of the key projects and initiatives I completed:Testing and implementing the MSI auditing system for enhanced tracking of audits, reducing incidents of illegal connects below 2%.Coordinating changing field expectations and standards to the local training department to ensure all technicians are aware of local SOPs.Instituting recurring quality calibration ride outs with local in house management and contractor leadership to improve quality of work and craftsmanship across the market.

Thibodaux, La

Delivered learning curriculum and programs that include new hire and skill enhancement training. This included systems training across all three product lines, data, and operational training, new product or service launch information, sales, troubleshooting, soft skills and functional training.Used training expertise and job specific functional/ technical knowledge to deliver more complex subject matter as opportunities are available. Trained from introductory to higher levels. Other responsibilities:Facilitated learning through a variety of delivery methods to develop participants’ skill sets. This included Classroom Instruction, Team Meeting Training's, Conference Calls, Net Meeting Training, Train the Trainer sessions, On-line Learning, Hands-on Labs and Peer to Peer Coaching. Supervised employees during training. This included role modeling the core competences, skills and behaviors of a company leader, tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs.Performed all administrative duties associated with conducting training. This included conducting all pre-training prep work, administering learning schedules and calendars, maintaining participant records (e.g., test scores, evaluations and attendance), performing all required Sum Total prerequisite requirements and post-training duties and ensuring learning is evaluated with post-training surveys.Evaluated learning, up to and including behavior change/performance improvement on the job; provides feedback to learners and their managers; Followed up with leadership team to ensure the learning translates to performance. Key Projects:Participating in a team leading the redesign of the new hire curriculum for new Broadband Technicians.

Thibodaux, La

Houma, Louisiana

Tracking store inventoryInvestigating internal/external ShrinkStock counts