Timothy Carroll Email & Phone Number

Southlake, TX

• Real Estate Developer and Manager for Summit Climbing, Yoga & Fitness

Dallas, TX

• Leading member of project team building Next Generation video products. Responsibilities included developing customer premise equipment, leading an Agile scrum team of software developers, shaping the customer.
• Managed 5,000 person Alpha testing program to identify critical product improvements and new feature ideas.

Dallas, TX

• Led the effort to build and launch U-verse Games product
• Responsible for ongoing management, growth and P&L of U-verse Games business
• Grew paid subscriber base
• Managed projects to launch new games and improve existing games including vendor management, product development, testing and launch
• Created and managed Games reporting to monitor performance and identify areas for improvement
• Directed marketing programs to drive new subscribers and retain current subscribers

• Developed and implemented a cross functional customer experience program to improve client satisfaction. Worked across all departments to improve products and processes, improved customer service standards and customer.
• Formed strategic partnerships with outside companies to expand sales opportunities and add value to product offerings
• Led co-op advertising program driving $82 million in annual revenue, a 15% increase
• Managed Client referral program driving over $3 million in annual revenue, a 100% increase
• Oversaw collection and analysis of competitive intelligence which drove strategic, product and pricing decisions
• Founding member of the Social Media Council. Developed and executed strategies to build the company’s brand through social media marketing and to provide this service to clients.

• Led development and board approval of transformational strategic plan including the award winning SuperGuarantee, pay for performance advertising products and the SuperTradeExchange

• Channel Manager for Superpages.com advertising products; doubled revenue on internet advertising products in 2007
• Supported sales channels, developed training programs and delivered road shows resulting in improved sales performance
• Created and managed all B2B marketing communication materials including sales collateral, tradeshow program and advertising driving 150% ROI
• Developed customer loyalty program to increase share of wallet and improve retention rates resulting in 50% increase in revenues from agencies

• Developed business plan, secured financing, oversaw construction and created product offerings and programs
• Hired, trained and managed a high performance team of employees with focus on customer experience
• Created and implemented marketing programs including personal sales, search marketing, public relations, grass roots and mass media
• Managed all accounting and financial reporting

• Developed and implemented Strategic Plan for satirical newspaper and web site
• Developed financial reporting and budgeting systems for the company
• Developed & executed strategies for expansion into new markets and monetization of internet properties

• Oversaw all technical, network and support systems for prepaid calling card business
• Purchased network, hardware and processing services; managed vendors & negotiated contracts
• Managed and developed staff to assist in exceeding all goals
• Measured and managed quality control
• Developed and launched prepaid calling card business valued at $225 million within 3 years
• Developed strategies and managed product development, marketing, sales and company P&L

Mba, Marketing, Finance, Entrepreneurship

Bba, Finance & Marketing