*Oneida Foodservice was acquired by Crown Brands*As director of national accounts with a focus on the hotel and gaming industry, I support hotels, resorts, cruise lines and park operations in elevating their guest experience. This is done by offering a complete range of products for both the back and front of the house. My role also enables me to assist operators with creating efficiencies through products that save managers both time and expense.

Support distributors and operators with their table-top needs. Grow the Oneida Brand through various channels utilizing traditional and digital marketing strategies.

Supporting national restaurant chains, hotels/resorts, private clubs, and independent restaurants with growing their customer retention with products that compliment their food and concept.

◊ Developed opening strategic plans for multifaceted 70k square foot historic building◊ Lead branding, marketing, and operational strategies for Co-Work Space ◊ Managed lease process for Market Hall vendors while creating staffing and standard operating procedures ◊ Collaborated to create a social enterprise with Metropolitan Ministries

I support over 60 Employee Partner's while ensuring our 900 members' expectations are being exceeded. Centre Club hosts over 1,500 events a year, has a co-work space component and offers a full service restaurant from 7am-10pm. The Club received the Gold Circle of Excellence 2011 and the Bronze Circle of Excellence in 2012 and then the Gold Circle again in 2014. Very few Clubs are awarded this designation which are based on financial performance, member growth, and member satisfaction. Personally, I have been recognized nationally as Super Star 2012 and 2014.

◊ Grew revenue by 20%, from to $1.5 million from $1.8 million◊ Increased new membership by 40% while retaining 70% of existing members◊ Developed existing sales team into a high productivity results oriented team through creative initiatives◊ Earned trust and generated a fully functional and engaged Board of Governors◊ Recognized with National Rising Star Award

◊ Oversaw four restaurants, room service, banquet events, and three bars◊ Orchestrated yearly revenues of $4.4 million while committing to a 4-Diamond level of guest service◊ Instituted wine and service training programs that challenged staff while adding to employee retention ◊ Developed banquet standards for executing cutting edge presentations and set-ups◊ Created a community development program to a add strong repeat customer base during slower periods◊ Guest service satisfaction was 4.6 of 5 for both service and food in 2007◊ Collaborated with an executive team on re-conception of existing restaurant, which increased revenue by 20%◊ Instituted reservation system that maximized the restaurant’s profitability

◊ Finished 2003 with $2.4 million in F&B Revenues with departmental profit of 25%◊ Gained and sustained Wine Spectator’s Award of Excellence in 2001◊ Led teams in: 3 world-class pools, Club restaurant, banquets, room service, and formal dining room◊ Worked with small team to establish higher level of professionalism throughout organization ◊ Coordinated food and beverage functions for large high profile corporate clients, as well as, sophisticated leisure clientele◊ Developed innovative tip share system for luxury boutique resort◊ Property voted #1 in Virginia by Travel and Leisure Magazine