Tim Coby Email & Phone Number

Wellington, New Zealand

Lower Hutt, Wellington Region, New Zealand

Responsible for leading the 32 Delivery team members to work with leaders across TAB NZ to identify opportunities for adding value and create a transparent plan that delivers the best value in a cost efficient and timely way. As a Senior leader of the TAB the role is also responsible for strategic planning, goals and objectives and budgeting with DFA.

Lower Hutt, Wellington Region, New Zealand

Leading the Enterprise Solutions team of 19 developers, Delivery Leads and Project Managers to work across the TAB delivering new systems, enhancements and innovations through a transparent plan that delivers the best value in a cost efficient and timely way. As a Senior leader of the TAB also responsible for strategic planning, goals and objectives and.

Petone, Wellington, New Zealand

As the Enterprise Solutions Programme Manager I am responsible for leading a team of developers, delivery leads and project manager to achieve business outcomes for the TAB. This includes deliveries across the whole organisation including, customer product deliveries, compliance enhancements and cost optimisation initiatives. This involves working both.

Petone, Wellington, New Zealand

As the part of the technology leadership team I was responsible for the Programme of Work for TAB NZ which included the planning and successful delivery of replacement call centre systems using Amazon Connect and launching during the lockdown. In addition to the Programme deliveries I also successfully helped embed new agile ways of working for the.

Wellington & Wairarapa, New Zealand

Accountable for ensuring the delivery of the Portfolio through management, leadership and development of Programme Managers, Project Managers and Coordinators and ensuring projects are delivered to the quality expected from business owners and customers in line with best practice for Portfolio, Programme and Project governance. Key portfolio deliveries.

Wellington & Wairarapa, New Zealand

Re-planning delivery of a ~$40m system deployment, including revised governance set up and control followed by leading the implementation workstream through to launch in January 2019.Key deliveries include:o Reporting structures and guidelines including tolerances for escalation.o Managing the programme schedule o Managing change control with the product.

Wellington & Wairarapa, New Zealand

Accountable for ensuring the delivery of the Portfolio through management, leadership and development of Programme Managers, Project Managers and Coordinators and ensuring projects are delivered to the quality expected from business owners and customers in line with best practice for Portfolio, Programme and Project governance. Key deliveries include:o.

Wellington & Wairarapa, New Zealand

Running the Top 5 Key Initiatives programme to business case stage including working with multiple 3rd parties on requirements and design of new system integration through to approval.

Wellington & Wairarapa, New Zealand

Delivery of 6 month project for enhanced web functionality for customer interactions working with vendors, internal stakeholders and incorporating regular customer feedback prior to launch of each release.Delivery of 3 month project reducing fraud via combinations of business process, technology and customer process change.Started work on the Top 5 Key.

Bexhill On Sea

• Accountable for the creation and maintenance of the change roadmap, technical process and systems architect, delivery of major projects. Retail Operations lead on key strategic projects, accountable for maintenance and.
• New e-mail and knowledge management system
• Core system upgrade
• Electronic documentation for full policy lifecycle
• System enhancements including automation of policy notes
• Amendments to company change release cycle to improve communication and embedding of changes

Bexhill On Sea

• As part of a new team, accountable for planning and delivery of projects and initiatives targeted to improve customer experience. Responsible for communication and roll out of changes into the Retail Operations areas..
• Voice of Our Customers survey project delivered with circa 30,000 customers per week surveyed with a 6% response rate
• Delivery of new complaint handling system (ACE) giving improved logging and monitoring capabilities for customer complaint handling
• Delivery of automatic wrap-up functionality which delivered customer’s documents quicker to them and brought efficiency savings
• Implementation of changes to the debt recovery process which reduced customer complaints from 200 a month to 20 a month within this process
• Part of the project team for the initial delivery of the Hastings Way using the Gober method. Delivered a reduction of 50% in customer dissatisfaction from implementing new user guides which utilised the Hastings Way.

Bexhill On Sea

• Accountable for Change Programme Management including prioritisation and project management leadership, project reporting, BAU progress updates and specific project delivery.
• Development and implementation of project methodology across the business for controlled project delivery by “non-project managers”
• Creation and maintenance of weekly reporting suite for project updates
• Deputising for Programme & Property Services Director.
• Initial set up of project plans for possible IPO with Board.
• Projects delivered by area include:

Bexhill On Sea

• Accountable for BAU change prioritisation process in Hastings Insurance Services and additional responsibility for Programme Management of the delivery of a new broker system (CDL)
• Management and coordination of 12 individual projects and project managers.
• Responsible for day to day programme budget management (£1.1M)
• Creation and management of programme plan to deliver within aggressive timescale (6 months)
• Recruitment of 2 contract project managers to support delivery alongside 3 direct reports in the Programme Office.
• Main point of contact for liaising between supplier and internal stakeholders.