Tim Coffey Email & Phone Number

Redmond, WA, US

Redmond, Washington, US

Principal PM Manager, LeaderCloud Operations & InnovationCentral BI & Application Services LeadAccomplishmentsWith no Business Intelligence presence whatsoever supporting data center land acquisition, single-handedly built a solution utilizing Azure DevOps, to quickly support a quickly emerging global process. This project over time scaled to meet all land.

Issaquah, WA, US

• For Microsoft, Corp.Sourced to build a custom Power BI application for external customers of Microsoft, Corp., that required background investigation and HBI tented project. Once launched, transitioned to the Azure.
• From Azure DevOps as a data source, built a custom burndown solution that required custom start/stop dates within the same project. Utilized Azure SQL Database to house historical burndown data while the most current.
• Brought in to development project where stored procedure was failing after previous resource had left role. Upon debugging, found a primary key duplication which was causing the 7-step procedure to fail. Rewrote new.
• With no data available, worked with principal operations excellence lead on data collection and table creation with multiple attributes to be used for visualizations. Created Power BI reports, active directory security.

Bellevue, Washington, US

Brought-in primarily for Power BI development, was quickly utilized for other skillsets including SSAS Tabular with live connection build and integration, SQL Server orchestration with table / view creation and PowerShell for datamining Power BI tenant data provided by Microsoft.Accomplishments:Customer had no BI presence to measure daily KPIs derived from.

Redmond, Washington, US

Chosen to architect a BI solution within XBOX Security, built an automated solution with only Microsoft products and within a challenging, secure environment that is not part of the corporate domain. With no data platform in existence to support security operations and multiple teams using multiple data-capturing tools, built an automated dashboard.

Redmond, Washington, US

Own, drive and deliver the overall quality of support for the Windows Azure Platform for Microsoft’s most critical enterprise customers and partners. Built and maintained a methodology that would rely on quality-driven principles with identified primary areas of focus towards the customer.Accomplishments:Windows Azure (Microsoft’s Platform as a Service.

Redmond, Washington, US

Currently performing business manager and process quality functions within the Product & Price Data Governance (PPDG) organization at Microsoft dedicated to strategic management of the business and identifying process deficiencies with detailed data analysis accompanied with planning for correction. Commitments include owning and driving the Rhythm Of the.

Redmond, Washington, US

Selected to the Microsoft Support Lifecycle team tasked to collect qualitative and quantitative Voice Of the Customer data pertaining to custom product support, extended product support, and improving the current product support lifecycle policy. Commitments included the collection of continuous and attribute data, analysis of commercial and consumer.

Redmond, Washington, US

Limited number of 6 Sigma Black Belts in Operations Services meant a risk of decisions being made without proper information. Selected to enter Microsoft Quality & Business Excellence Black Belt Program. Immediate gains noticed around information quality allowing informed business decisions.No 6 Sigma Green Belts in Product Support Services (Charlotte) in.

Hanover, Maryland, US

• Supported Microsoft’s Alliance, Premier and Professional customer base on the Internet Information Services (IIS) web platform. Developed and reviewed technical training, white papers and knowledge base (KB) articles.
• With Microsoft beginning to offshore and globally expand select support offerings, Internet Information Services Support did not exist in Bangalore, India. Chosen to be one of a few select support engineers to.
• Chosen to travel to Munich to train Microsoft Escalation and Support Engineers
• Consistently received Very Satisfied survey results from customers
• Given responsibility to build and lead the first 24/7 team in IIS.
• Viewed as a successful and knowledgeable engineer with both technical and soft skills

• Assigned to support all Xerox print centers within Bank of America nationwide. Created web-based processes for the print operators, which in the end was a complete Distribute and Print process that connected the East.
• Bank of America required a global, web-based print solution. As a Business Process Manager with Xerox Business Services, created web-based processes for the print operators, which in the end was a complete Distribute.
• Built partnerships with BoA personnel to drive new, consistent operation processes
• Offered full-time employment by BoA IT Ops Groups

Duties consisted of building, configuring, and installing Windows NT and Novell on file and print servers for clients. Also responsible for Exchange, Proxy, and IIS configurations in NT and SBS environments from beginning to completion. Worked with third parties (AT&T, Sprint, and other data communications companies) in setting up full-time Internet.

Hanover, Maryland, US

Contract on-premise at Carolinas Healthcare SystemProvided helpdesk support to all internal CHS employees. Technologies included (but not limited to): windows 3.1, Windows 95, and Windows NT 4.0; knowledge of Novell, Microsoft and associated networking technologies. Troubleshoot Lotus, Corel, MS Office and other business applications.

US

• Assigned to patrol working temporary assignments with Vice/Narcotics, Homicide and Store Break-in; worked under-cover assignments on demand. Collaborated with federal agencies as needed; federal gun/drug charges.
• City of Charlotte, NC had a serial rapist at large. Working as a Charlotte-Mecklenburg Police Officer, encountered a recent victim while on patrol. Transported victim to location of crime and suspect was still on.
• City of Charlotte, NC was experiencing heavy foot traffic involving prostitution. Drove sting operation with Vice and Narcotics, utilizing local NBC news affiliate to film activities along with surveillance officers..
• Range Safety Officer
• Field Training Officer
• Numerous Written Commendations (viewable upon request)

General Education

Applied Mathematics