Tim Coghlan Email & Phone Number

North Carolina, United States

Nashville, Tn, Us

Nashville, Tn, Us

High Point, North Carolina, Us

Responsible for managing all IT projects and IT deliverables which include: multiple Bank acquisitions, IT infrastructure and application upgrade projects. Responsible for the Service Desk and Desktop Support Teams. Chairman of the bi-monthly Bank of North Carolina Technology Committee. Representative for IT Department in weekly Change Advisory Board.Key Accomplishments Planned, managed and executed the acquisition/merger of following:o Valley Bank – 9 locations, $101.9 milliono CertusBank – 7 locations, $8 milliono Southcoast Bank – 10 locations, $95.5 milliono High Point Bank – 12 locations, $141.3 millionLed the implementation of weekly/monthly Service Desk metrics.Developed and implemented department level Major Incident workflow procedures.Led the creation of department Project Management standards.Created project dashboard for project tracking.Formed department change request procedures.

Des Moines, Iowa, Us

Managed the performance of Level 1 services and support, responsible for 100% of request, incident and problem management. Led Service Desk Technicians members which includes responsibility for training, coaching and career development. Responsible for the facilitation, communication and resolution to the business of urgent, complex support issues (Tier 2 and above). Responsible for procurement and tracking of user assigned hardware and software. Responsible for support and administration of mobile device management platform.Key Accomplishments:Led the transformational implementation of new ITSM platform replacement which resulted in streamlined reporting creating transparency and process improvement within the IT department.Managed VMWare virtual desktop deployment including tracking project status, team performance, resource assignment, providing status updates to senior management and business owners.Managed phase II ITSM project - Created workflow automations for employee onboarding/off boarding. Integration of SolarWinds and SCCM for asset discovery and active network monitoring and defined and implemented enterprise service catalog for new ITSM platform.Managed highly sensitive HR compensation software integration project. Led the implementation of our Printer Logic project resulting in elimination of print servers, lowering cost and simplifying the administration and support of printer environment. Led configuration and implementation of WebEx to end users, including creation of materials and presentation of the training.People's Choice Award Winner (2012, 2013)

New York, Ny, Us

VP of Program Management

Menlo Park, Ca, Us

Identified and managed consulting services needed in local market place through use of existing database, networking, advertising resources and cold calling. Used consultative approach to meet with clients to evaluate their technical needs, recommend and provide staff augmentation consulting solutions. Responsible to ensure customer expectations of new hire consultant are being met, provide resolution of any staffing issues. Strategized with teammates to accomplish weekly business growth goals.

Responsible for end to end sales process for assigned territory which included lead generation through networking, cold calling and account management of all customers. Developed quarterly and yearly strategic plans for territory development which included overview of sales forecasting and development. Oversaw and managed end to end customer relationships with decision makers such as MIS Directors, business directors and CxO level contacts. Provided client proposal development through consultation. Responsible for maintaining awareness of market conditions including competitors’ products and pricing.

Us

Omaha, Nebraska, Us

Ba, Computer Information Systems

As, Management Information Systems