Senior Manager, Member Support Services is responsible for providing operational leadership and direction to the Member Support Service Team.

Executive in charge of the day-to-day business for a large outsourced $1.5 billion TCV public sector contract. Working closely with government leadership to determine individual organizational goals for Ministry Clients while also operating under the client’s brand Revenue Services of BC (RSBC). This was a first of its kind outsource agreement between private and public sector for receivables management and technology.The large-scale contract manages three specific streams of business… Show more Executive in charge of the day-to-day business for a large outsourced $1.5 billion TCV public sector contract. Working closely with government leadership to determine individual organizational goals for Ministry Clients while also operating under the client’s brand Revenue Services of BC (RSBC). This was a first of its kind outsource agreement between private and public sector for receivables management and technology.The large-scale contract manages three specific streams of business and up to $3 billion of revenue for the province of British Columba annually. The three streams include Contact Centre, Application Development Services (IMIT) and Business Document Processing/Payment Services. As Vice President and Account Executive, I would collaborate with Ministry and business line leadership to learn the needs of departments and provide them an internal shared service to help improve their business goals with efficiency and productivity. Show less

Account Delivery Executive of Revenue Services acts as a member of the senior leadership team and was responsible for all key performance deliverables, union relationship and staff within Revenue Services BC contract at ESIT Advanced Solutions. .Services included: Business and Account Processing Centre - Mail, Image and Payment Processing Services Customer Service Contact Centre - Debt Collections, Customer Service, Legal Action“IMIT” Application Managed Services -… Show more Account Delivery Executive of Revenue Services acts as a member of the senior leadership team and was responsible for all key performance deliverables, union relationship and staff within Revenue Services BC contract at ESIT Advanced Solutions. .Services included: Business and Account Processing Centre - Mail, Image and Payment Processing Services Customer Service Contact Centre - Debt Collections, Customer Service, Legal Action“IMIT” Application Managed Services - Client Service Management, Business & Data Intelligence, Application Development, Help Desk, PMO and Information Technology Services. Managing a team of director level resources and oversight for a total 300> unionized employees and contractors. As the Account Delivery Executive I had the lead role in developing the management team and providing overall direction to ensure cost efficient program delivery and constant forward motion on all initiatives including operational and business issues, strategic direction, contractual obligations, and service delivery requirements. Show less

Responsibilities included:-Staff management and leadership development -Inventory control and strategy-Workforce management and workflow-Working with development teams for integrated systems-Maintained a broad knowledge of state-of-the-art consumer engagement technology that supported operations and making recommendations on testing and use of new technologies-New installations and upgrading of current software, hardware and dialer infrastructure-Subject… Show more Responsibilities included:-Staff management and leadership development -Inventory control and strategy-Workforce management and workflow-Working with development teams for integrated systems-Maintained a broad knowledge of state-of-the-art consumer engagement technology that supported operations and making recommendations on testing and use of new technologies-New installations and upgrading of current software, hardware and dialer infrastructure-Subject Management Expert in a specific application or process with responsibilities of implementing, maintaining, and management of application development software, IVR software, DB software-Change Control -Analysis and Reporting-Training and Development Show less

As President I was responsible for providing strategic leadership for the company by working with the staff and other management to establish long-range goals, strategies, plans and policies. Our Debt settlement company offered to arrange settlements of debts with creditors or debt collectors for a select client base of Mortgage lenders in Canada. • Plan, develop, organize, implement, direct and evaluate the organization's fiscal function and performance.• Participate in the… Show more As President I was responsible for providing strategic leadership for the company by working with the staff and other management to establish long-range goals, strategies, plans and policies. Our Debt settlement company offered to arrange settlements of debts with creditors or debt collectors for a select client base of Mortgage lenders in Canada. • Plan, develop, organize, implement, direct and evaluate the organization's fiscal function and performance.• Participate in the development of the corporation's plans and programs.• Evaluate and advise on the impact of long range planning, introduction of new programs/strategies and regulatory action.• Develop credibility for the finance group by providing timely and accurate analysis of budgets, financial reports and financial trends in order to assist the Board and senior executives in performing their responsibilities.• Enhance and/or develop, implement and enforce policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the corporation.• Provide technical financial advice and knowledge to others within the financial discipline.• Provide strategic financial input and leadership on decision making issues affecting the organization; i.e., evaluation of potential alliances acquisitions and/or mergers and pension funds and investments.• Develop a reliable cash flow projection process and reporting mechanism, which includes minimum cash threshold to meet operating needs.• Act as an adviser from the financial perspective on any contracts into which the Corporation may enter. Show less

As Vice President of marketing I was charge of developing and implementing a proper marketing and communication strategy within the company. The purpose of this strategy is to determine and support permanent business growth and to ensure brand equity and awareness within the society. The VP of marketing handled all marketing activities in order to fulfill the company's aims of sales, growth and profitability. • Plan, organize and manage all the marketing activities for the… Show more As Vice President of marketing I was charge of developing and implementing a proper marketing and communication strategy within the company. The purpose of this strategy is to determine and support permanent business growth and to ensure brand equity and awareness within the society. The VP of marketing handled all marketing activities in order to fulfill the company's aims of sales, growth and profitability. • Plan, organize and manage all the marketing activities for the organization• Establish, develop and implement the company's marketing strategies• Developed and implement new communication ideas, proposals and strategies• Formulate and implement the marketing policies and objectives within the company• Created and developed strategies for promoting and selling products or services• Coordinate and collaborate with all the staff • Participate in conferences, national fairs and other marketing related events• Oversee marketing communication including branding, public relations, advertising and other marketing materials• Define and coordinate marketing programs• Make and sustain presentations, sales training and product launch• Develop and handle marketing annual budget• Coordinate and evaluate market research• Maintain long term relationships with business partners, clients and company staff Show less

KEY RESPONSIBILITIES-Strategy and Vision-Capital Allocation and Management-Knowledge and Education-Overall management of accounts receivables for up to 13 different client programs most of which public sector debt and ensures compliance with standard policies and procedures-First Party Outsource – US and Canadian Banking clients -Legal department operations - Liaise with legal counsel to action/participate in legal proceedings-Developed/managed processes and… Show more KEY RESPONSIBILITIES-Strategy and Vision-Capital Allocation and Management-Knowledge and Education-Overall management of accounts receivables for up to 13 different client programs most of which public sector debt and ensures compliance with standard policies and procedures-First Party Outsource – US and Canadian Banking clients -Legal department operations - Liaise with legal counsel to action/participate in legal proceedings-Developed/managed processes and procedures to ensure relevant and reliable Accounts Receivable information Show less