BloomNet, a division of 1800-flowers.com offers quality products and diverse services to a select network of over 6,000 professional retail florists across North America. As a world-class business solutions provider and a leading industry innovator, BloomNet is committed to ensuring that our florists have the best technology, the most comprehensive education, the finest products and the highest levels of service and support. BloomNet’s best-in-class suite of products and services are designed to help florists grow their businesses profitably.As the Senior Vice President, I lead a team of 35+ sales professionals that are responsible for acquiring new florists to our network and selling BloomNet’s various products and services. Our business includes franchise sales, operations, and marketing of over 200 1-800flowers.com franchise locations and nine corporate stores. I also lead marketing efforts for both BloomNet and 1-800-flowers franchising models.

Based upon previous success and industry contacts, I was recruited by National Electronics Warranty, to ensure healthy and productive business relationships with major retail clients like Best Buy, Target, Guitar Center, Office Depot, OfficeMax, Toys/Babies R’ Us, Sports Authority, and Home Shopping Network, among others. One of the more memorable accounts was Target. As one of the most recognizable brands, I was excited to be chosen by our leadership team to work with the Target executive management and provide them with truly outstanding service in an effort to enhance our business relationship. By collaborating and establishing regular communication, as well as developing, planning, and enacting a new long-term strategy, we were able to produce outstanding results with substantial increases in year over year sales in both the bricks and mortar and e-commerce channels across the USA. Armed with those initial successes, we secured new business/contracts for Target Canada and successfully signed a three-year renewal with Target. Working with a team of world-class leaders at Asurion provided me with the tools necessary to lead the team that transformed our business with Target and ultimately into a marquis account. Due to our efforts and success, we were recognized by Target’s leadership as one of the only external vendors to capture and truly understand the spirit and nature of Target’s brand.

The Spence Diamonds' mantra focuses on providing world class service and quality products to our clients during the happiest times of their lives. I always enjoyed the thrill in each new customer’s eyes and the look of excitement on their face when they entered a Spence Diamonds store. The experience of shopping in an open showcase environment, and freely walking around the store with product in hand, is “uniquely Spence Diamonds!” Spence diamonds and precious metals are sourced from around the globe and are fully vetted and from reliable sources. At Spence, we go to great lengths to ensure our sourcing activities support zero war funding nor the inflicting of suffering of any kind. As President and COO, I led an amazing team, with offices in Vancouver, stores in Canada and the USA, and buying offices overseas. By leveraging the contribution from key stakeholders and staff during my tenure, we were able to realize significant same store sales improvements all the while shifting the company from an entrepreneurial organization to a process driven company.

Oversaw operations in 13 divisions: supply chain, forward and reverse logistics, home delivery, IT, extended warranty, call centers, customer service, goods not for resale, real estate, construction and facilities management, loss prevention, service repair centers, and legal and environmental affairs. Managed 10 direct reports and 1,100+ indirect reports.• Unified the departments to create cross-functional efficiencies and enhance operational synergies. Established regular rhythms for the senior-level management to align goals and predict future challenges.• Reduced service repair times by 38% year over year. Improved the turnaround time and integrated solutions to improve the customer experience.• Liaised with parent company departments, developing a global point of sale system and overseeing the Canadian version (enterprise spend of 75M+ and local spend of $31M+).

Oversaw all sales and operations for the Future Shop brand across Canada (114 stores and $2.8B in revenues). Increased same store sales year over year by consolidating labor and modifying in-store merchandising. Increased employee engagement through Viewpoint implementation. Resulted in higher sales, lower shrink, and improved operating profits.

Working with an outstanding group of talented executives was one of the most rewarding experiences of my career. Early in my tenure at Future Shop we had been acquired by Best Buy. I will always remember being in our Vancouver office, along with the entire executive staff, contemplating, debating, and eventually settling on a truly remarkable business plan. As part of our M&A strategy, we concluded that running our two competing brands, out of a single corporate office, would provide us with an unbelievable opportunity to provide the very best service to our customers as well as being able to maximize on both sales revenue and shareholder value. We decided in February to open for business in August, which was an aggressive and ambitious plan, considering we were starting from scratch, with no buyers, marketing plan or systems and support staff in place. Everyone was quite aware that opening 8 stores, in just 6 months while at the same time operating dual brands represented a goal which had never been done before in this history of our company. It took many long days, weeks and months but due to the combined efforts of the entire team (and a whole lot of pride and passion) we effectively replicated the Best Buy USA customer experience, by utilizing proven benchmarks, and we ramped up our Canadian business quite nicely beating expense budgets, total time spent on the initiative and top line revenue targets as well as profitability goals. To this day we all remember the pride and enthusiasm we all felt when the Canadian Senior Team won the “Chairman’s Award”. The trophy sits in the in the Canadian Headquarters’ office today.

Led the corporate-wide change management processes to increase operational sustainability and decrease costs. Established and oversaw store communications, budgeting practices, store policies and procedures, inventory control, P&L management, and point of sale system. Recognized as the subject-matter expert for the company-wide IT implementation of enterprise systems.

Managed all operational aspects, including expense control, labor management, and inventory control for 27 stores.

Held several positions at Circuit City stores, including District Manager, Grand Opening Manager, and Corporate Operations. Led the opening of the largest market for the company (the tri-state area) and implemented critical operating procedures that were used for many years.