Tim Coursey Email & Phone Number

Atlanta, Ga

• Worked with channel partners, developing training plans that included gap analysis and personnel scheduling.• Maintained multiyear relationship with TELUS (Canadian Telco), by working with point of contact, ensuring Polycom/TELUS multimillion-dollar relationship did not suffer due to lapses in partner certification.• Increased training center revenue by working directly with authorized training partners, Scansource and Westcon, in a grass roots campaign targeting Polycom Channel Partners. Achieved 50% increase in revenue H2 2015.• Increased training awareness by successfully presenting training center services to channel sales teams. Stabilized revenue after Channel Partner Certification program was changed from required to optional.• Oversaw instructors in Learning Center, scheduling time and coordinating efforts to carry out training.• Accommodated changing demands of workload, personal, and ambiguity of events by remaining flexible and adaptable, and shifting focus with ease.• Provided quotes and Statements of Work for partners, working directly with end-user customer, alongside channel sales teams.

Atlanta, Ga

• Instruct customers on the proper methods to install and operate video products• Define and drive delivery of content to manage solutions and deploy courses• Oversee training facilities continually updating and managing routine maintenance of equipment • Present complex technical information and hands-on training for video conferencing equipment

Atlanta Ga

• Provided Engineering support of North American Service Providers and Southeast Territory, achieving 110% and 125% quota goal for 2001 and 2002, respectively.• Set up and managed Proof of Concepts and Customer demonstrations, allowing customer to fully visualize Polycom's solution.• Garnered account from AT&T by recommending adaptations to research and development which enhanced product, resulting in $1.5M purchase.• Served as Product Liaison for Network Systems Group, maintaining smooth relationships between sales and R&D that allowed for quicker delivery of product enhancements and customer requests.• Administered Network Systems product line, delivering high level of reliable multipoint and gateway support for conferencing, including multipoint calls across conference platforms, load balancing, and high-quality audio and visual communications.