Tim Coursey Email & Phone Number

Atlanta, GA

• Worked with channel partners, developing training plans that included gap analysis and personnel scheduling.
• Maintained multiyear relationship with TELUS (Canadian Telco), by working with point of contact, ensuring Polycom/TELUS multimillion-dollar relationship did not suffer due to lapses in partner certification.
• Increased training center revenue by working directly with authorized training partners, Scansource and Westcon, in a grass roots campaign targeting Polycom Channel Partners. Achieved 50% increase in revenue H2 2015.
• Increased training awareness by successfully presenting training center services to channel sales teams. Stabilized revenue after Channel Partner Certification program was changed from required to optional.
• Oversaw instructors in Learning Center, scheduling time and coordinating efforts to carry out training.
• Accommodated changing demands of workload, personal, and ambiguity of events by remaining flexible and adaptable, and shifting focus with ease.

Atlanta, GA

• Instruct customers on the proper methods to install and operate video products
• Define and drive delivery of content to manage solutions and deploy courses
• Oversee training facilities continually updating and managing routine maintenance of equipment
• Present complex technical information and hands-on training for video conferencing equipment

Atlanta GA

• Provided Engineering support of North American Service Providers and Southeast Territory, achieving 110% and 125% quota goal for 2001 and 2002, respectively.
• Set up and managed Proof of Concepts and Customer demonstrations, allowing customer to fully visualize Polycom's solution.
• Garnered account from AT&T by recommending adaptations to research and development which enhanced product, resulting in $1.5M purchase.
• Served as Product Liaison for Network Systems Group, maintaining smooth relationships between sales and R&D that allowed for quicker delivery of product enhancements and customer requests.
• Administered Network Systems product line, delivering high level of reliable multipoint and gateway support for conferencing, including multipoint calls across conference platforms, load balancing, and high-quality.