Tim Coursey work email
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As the founder and president of Brilliancy Path, I’ve dedicated my career to helping businesses transform their customer engagement through innovative technology. With a focus on Contact Center as a Service (CCaaS), I lead our efforts to implement and support Anywhere365, an omnichannel communication platform designed to enhance customer interactions and streamline operations.My passion lies in simplifying complex challenges, whether that’s optimizing contact centers or developing unified communication strategies. I work closely with organizations to understand their unique needs, delivering solutions that not only solve immediate issues but also empower teams to grow and succeed in the long term.Throughout my career, I’ve been recognized for my ability to lead and mentor high-performing teams, and I take pride in fostering an environment of collaboration and continuous improvement. By integrating technology and process improvement, I help businesses unlock new levels of efficiency and customer satisfaction.My expertise includes:CCaaS & Anywhere365 – Providing cloud-based, scalable contact center solutions to enhance customer experienceUnified Communications & Video ConferencingProcess Improvement & Workflow OptimizationLeadership Development & Team TrainingIf you’re looking to explore how advanced communication solutions can drive your business forward, I’d love to connect. Feel free to reach out via LinkedIn or at tim.coursey@brilliancypath.com.
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Technical Training Manager/EngineerPolycom 2011 - Dec 2015Atlanta, Ga• Worked with channel partners, developing training plans that included gap analysis and personnel scheduling.• Maintained multiyear relationship with TELUS (Canadian Telco), by working with point of contact, ensuring Polycom/TELUS multimillion-dollar relationship did not suffer due to lapses in partner certification.• Increased training center revenue by working directly with authorized training partners, Scansource and Westcon, in a grass roots campaign targeting Polycom Channel Partners. Achieved 50% increase in revenue H2 2015.• Increased training awareness by successfully presenting training center services to channel sales teams. Stabilized revenue after Channel Partner Certification program was changed from required to optional.• Oversaw instructors in Learning Center, scheduling time and coordinating efforts to carry out training.• Accommodated changing demands of workload, personal, and ambiguity of events by remaining flexible and adaptable, and shifting focus with ease.• Provided quotes and Statements of Work for partners, working directly with end-user customer, alongside channel sales teams. -
Senior Technical TrainerPolycom 2003 - 2011Atlanta, Ga• Instruct customers on the proper methods to install and operate video products• Define and drive delivery of content to manage solutions and deploy courses• Oversee training facilities continually updating and managing routine maintenance of equipment • Present complex technical information and hands-on training for video conferencing equipment
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Sales EngineerPolycom 2001 - 2003Atlanta Ga• Provided Engineering support of North American Service Providers and Southeast Territory, achieving 110% and 125% quota goal for 2001 and 2002, respectively.• Set up and managed Proof of Concepts and Customer demonstrations, allowing customer to fully visualize Polycom's solution.• Garnered account from AT&T by recommending adaptations to research and development which enhanced product, resulting in $1.5M purchase.• Served as Product Liaison for Network Systems Group, maintaining smooth relationships between sales and R&D that allowed for quicker delivery of product enhancements and customer requests.• Administered Network Systems product line, delivering high level of reliable multipoint and gateway support for conferencing, including multipoint calls across conference platforms, load balancing, and high-quality audio and visual communications.
Tim Coursey Skills
Tim Coursey Education Details
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Telecommunications
Frequently Asked Questions about Tim Coursey
What is Tim Coursey's role at the current company?
Tim Coursey's current role is President @ Brilliancy Path - Empowering your Business Communications.
What is Tim Coursey's email address?
Tim Coursey's email address is tc****@****ter.net
What is Tim Coursey's direct phone number?
Tim Coursey's direct phone number is +177062*****
What schools did Tim Coursey attend?
Tim Coursey attended Georgia Institute Of Technology.
What are some of Tim Coursey's interests?
Tim Coursey has interest in Poverty Alleviation.
What skills is Tim Coursey known for?
Tim Coursey has skills like Training, Program Management, Ip, Pre Sales, Unified Communications, Voip, Video Conferencing, Telecommunications, Leadership, Management, Team Management, Managed Services.
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Tim Coursey
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Tim Coursey
Madison, Ms -
TIM Coursey
Denver Metropolitan Area
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