Customer-focused professional with a demonstrated history in product support engineering, troubleshooting, and customer success operations within IT and services industry. Highly experienced in debugging complex technical issues, documenting and reporting defects to the development team, recommending escalations, and creating technical documentation for customer-facing knowledge base. Proven track record of managing multi-channel contact centers and overseeing successful, high-volume teams of 300+ members. Self-starter, driven, and passionate technology expert with experience in customer-facing technical role and designing and implementing repeatable customer success processes from the ground up. Possess excellent communication, presentation, leadership, customer service, coaching, and problem-solving skills.Core Competencies:BIOS Updates & Troubleshooting / Project Management / Install & Configure Device DriversTeaching Complex Tools & Concepts / Troubleshooting & Issue Resolution / Customer Success / Coaching