-Top-performing, result-oriented, and self-driven operations manager offering more than 15 years of proven results. -Strong reputation for driving immediate and sustainable improvements, including designing and enhancing processes in support of continuous improvement programs, establishing key performance indicators (KPI's), and developing operating procedures to eliminate the root causes of service problems.-Demonstrated ability to analyze sales projections, monitor current practices, identify and analyze gaps, and develop process improvements that result in increased cash flows, customer satisfaction, and decreased operating costs. -Monitor short- and long-term forecasting models to ensure cohesiveness with the budget and operational efficiency. -Innovative leader with proven success in leading teams.