Tim Custer Email and Phone Number
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Senior technology executive with over 25 years of progressive experience in the Software as a Service (B2B SaaS), field service, manufacturing and distribution industries ranging from $15M to $750M in revenue. Expertise with strategic planning, growing profitable companies and building size-appropriate organizational structure, processes and governance. ERP selection and implementation know-how including bespoke development, conversion and complex integration. Deep cyber-security, IT infrastructure, data center, application development and service delivery experience. Known for establishing structure during organizational change, solving complex problems and building committed, high-performing teams.Core Competencies: Executive Leadership | Strategic Planning & Execution | Organizational Change | ERP, CRM Strategy & Implementation | IT Governance, Standards & Policy | Business Continuity & Disaster Recovery | Cloud Infrastructure | Cyber-Security | Mergers & Acquisitions | WFH Remote Workforce Management Please contact me at:• Tim@TheCusters.com• 484-955-3486• Available in the Lehigh Valley, Delaware Valley, Philadelphia and New York City (NYC) regions.
Pennsylvania'S State System Of Higher Education
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Director Of Technical ServicesPennsylvania'S State System Of Higher Education 2020 - PresentHarrisburg, Pennsylvania, Us
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Field Service Industry ConsultantPacific Consulting Aug 2019 - PresentProvide software selection and implementation strategy to field service industry segments such as Pest Control, Arbor Care, Janitorial/Cleaning, Landscaping as well as other route-based service businesses. Advise private equity clients regarding Field Service Management and ERP Industry investment opportunities including perspectives on vendor landscape, market share, growth drivers, churn, stickiness, pricing power, segmentation and characteristics.
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Chief Operating Officer / Chief Technical OfficerThe Servicepro 2017 - 2020Mckinney, Texas, UsHigh-growth, sector leading end-to-end subscription SaaS ERP solution for field service industries supporting 2,000 clients with 50,000 users holding 20,000,000 customer accountsPromoted to position the company for private equity investment. Balanced strategic and tactical needs with a focus on profitability, improved organizational design, P&L structure and implementation of proper controls. Directed infrastructure investments including cyber-security, data center, data communication networks, VOIP and servers resulting in increased solution uptime. Oversaw Software as a Service (SaaS) application architecture, roadmap, design, Agile development, quality assurance and IoT product development. -
Vice President Of StrategyThe Servicepro 2015 - 2017Mckinney, Texas, UsRecruited to position the company for rapid expansion by implementing sound, long-term strategic planning, implementing a PMO, executing a major hybrid-cloud IT infrastructure overhaul, introducing IT governance, standards and policy. Responsible for application strategy including, new UI/UX design, IoT, desktop, iPhone and Android application development contributing to increased customer satisfaction. Oversaw compliance initiatives including GDPR, PCI DSS and SOC 2 handling code updates in-line with third-party processors integration needs and legislative requirements.
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Vice President Of Information TechnologyRentokil Terminix 2012 - 2015The global leader in Pest Control, Hygiene and Facility services with revenue of over $3B USD.Promoted to the executive team to develop, align and execute IT strategy supporting the North America region’s billion dollar growth agenda. Oversight of large scale IT project implementations including: ERP selection and consolidation; data center consolidations, buildouts and moves; Cisco VOIP telephony; communication networks; mobile field data collection systems and Google Apps Suite. Operational integration of acquisitions including ERP systems, customer service call centers, HRIS and payroll systems. -
Director Of Information TechnologyRentokil Terminix 2007 - 2012Promoted to director role to support the evolving business needs of the high-growth North America division. Created and deployed enterprise-wide business and IT continuity plan leveraging VMWare Site Recovery Manager, redundant data centers and data synchronization. Implemented an organizationally appropriate ITIL structure and data processing standards across a highly matrixed organization. Leveraged cloud and hosted services to support rapid organizational growth.
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Information Technology ManagerRentokil Terminix 2005 - 2007In support of the transition to a publicly held company, lead the IT change management initiatives supporting financial and operational controls needed to support Sarbanes-Oxley regulatory governance and reporting requirements. Oversaw IT systems including IBM AS/400 ERP system, Microsoft Exchange, SQL, VMWare and mobile field service data collection systems. Managed IT facilities including raised-floor data center, electrical, cooling, UPS, backup generator, fire suppression systems, environmental monitoring, physical and cyber-security. Replaced legacy finance systems and supported the transition to Generally Accepted Accounting Principles (GAAP) and implementation of business intelligence (BI) solution.
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Information Technology ManagerAmerican Racing Equipment, Inc. 1999 - 2005Rancho Dominguez, Ca, UsA $200M OEM and aftermarket automotive accessory manufacturer and wholesale distributor Provided IT integration and support for manufacturing, distribution and sales technology including data center, servers, networks, ERP, robotics and SCADA systems in the US, Mexico and Canada. Extended computer technology to manufacturing areas enabling shop floor reporting; supervisory control and data acquisition systems (SCADA); networked CNC and robotics. Handled IT integration of traditional gravity casting, counter pressure casting and heat treat operations. Partnered to build project management office (PMO) and played key roles with ISO, Kaizen and Six Sigma initiatives. -
Network AdministratorAmerican Racing Equipment, Inc. 1995 - 1999Rancho Dominguez, Ca, UsProvided IT operational support for over 800 users across 90 manufacturing, office and distribution locations in the United States, Canada and Mexico. Served on site-selection committee for the build-out of several large manufacturing facilities in the United States and Mexico. Implemented IT to support evolving manufacturing needs growing from 3 file servers to over 30 supporting product engineering, IBM AS/400 based ERP, email, file & print, automation and shop floor data collection.
Tim Custer Skills
Tim Custer Education Details
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Penn State UniversityMba -
Iona UniversityMis
Frequently Asked Questions about Tim Custer
What company does Tim Custer work for?
Tim Custer works for Pennsylvania's State System Of Higher Education
What is Tim Custer's role at the current company?
Tim Custer's current role is Director Of Technical Services at Pennsylvania's State System of Higher Education.
What is Tim Custer's email address?
Tim Custer's email address is ti****@****kil.com
What is Tim Custer's direct phone number?
Tim Custer's direct phone number is +148495*****
What schools did Tim Custer attend?
Tim Custer attended Penn State University, Iona University.
What skills is Tim Custer known for?
Tim Custer has skills like Leadership, It Management, Process Improvement, It Strategy, Project Management, Team Building, Disaster Recovery, Integration, Change Management, Team Leadership, Business Analysis, Vendor Management.
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